Had an appointment! Went to the wrong facility! So made another appointment for same facility that I could get to with-in the slotted time! They cancelled the second appointment and put my first appointment on standby, so I had to wait 1 1/2 Hours on Standby for my turn! When I got inside, I asked if the person was able to retrieve my orders from their webpage , she explained to me how they worked from different web pages and was unable to retrieve my orders! Had she taken my new appointment at the new time, we could have ended out visit about 45 minutes sooner than we actually did, by checking my orders before taking down my second appointment and making me wait one and a half hours to be sseen! Or at least post a phone number so that One can call your office to tell you they are on their Way, especially from out of town! read more

The people at this Quest lab seem to be very poorly trained and Quest Labs in general appears to be a very poor laboratory system. They're very slow and seem to be prone to fumble. I think it was a bad decision for Ohio Health to change over to them. I recently had to have 5 viles of blood drawn that my specialist ordered. I've had these same tests many times and was expecting things to go smoothly with this draw as they did BEFORE Quest took over. That was not the case. I had not even made it back home before the tech who drew my blood was calling me and telling me that she'd made a mistake and that I would need to come back in the morning to get more blood drawn. She said that she hadn't seen that one of the tests needed to be drawn while fasting. No patient should EVER receive such a call! It erodes patient confidence in a major way! I told her that I'd had these tests done many times and that fasting was never a requirement for any of the tests ( by the way, I'm a trained laboratorian which I didn't share with her). I told her that I would absolutely not be traipsing back in for more viles to be drawn. A short time later she called again and said that she had spoken with her supervisor and asked if I wanted the tests to be run anyway. I politely told her to go ahead and send the viles off for testing but SERIOUSLY?! I will never go to them for a blood draw again as I simply don't trust them. I'd suggest that others don't put their trust in them and look elsewhere for laboratory services. read more