I had one of the worst experiences of my life at this establishment, and in fact I registered a yelp account just to let others know about the incompetency of this business. After a job interview and being notified that I needed to go to Quest Diagnostics for a drug screen, I immediately made an online appointment upon returning home that day. I received a confirmation email as well as confirmation number verifying that I had an appointment the following day at 2pm. I showed up at 1:30 pm, but upon signing in at the "kiosk" there was no record of my appointment that day, relegating me to "walk in" status. After waiting 45 minutes I was waited upon, and I informed the only staff member present, a woman named Myra, that I had an appointment scheduled at 2pm that day but that the kiosk had dismissed my confirmation code. She dismissed my comments quickly and was extremely rude to me, saying she had "no scheduled appointments that day". What ensued was a massive debacle involving me having to call back my hiring agency for another "authentication number" because by this time my order for the drug screen had expired by about 30 minutes, leading me back to the end of the line again and resulting in another 45 minute wait before I was *begrudgingly* waited upon again and the lab test was completed. This was a 2-hour nightmare that could have been avoided easily but the broken nature of this company's online appointment registration system combined with the jaded and rude staff made this one of the most hellish experiences of my life. read more