Getting blood drawn is never pleasant, but Ebony at this location was super-informative and…read morehelpful. Because I have some medical conditions that require frequent blood draws, I'm pretty savvy when it comes to the phlebotomist skills. She really knew what she was doing and also took the trouble to explain some things for me (this was a new blood test for me). Great job.

Once the previous doctor left the practice the quality of care went straight downhill. I personally…read morebelieve they actually tried to force all their patients that weren't HIV positive into taking action and finding new doctors and leaving by intentionally ignoring them and giving them a terrible office experience and not answering any phone calls. I don't know for sure because I didn't stick around to ask. but it was so bad that it couldn't have been anything but intentionally neglecting their jobs. There's no way it wasn't on purpose, because it's that bad.

I have been a patient of this practice for a number of years. After the practice was sold, there…read morebegan to be billing issues with each invoice. Originally you could reach out to them via the messaging system on their app and they would review and make the corrections. I spoke to a staff member who confirmed that the invoice was incorrected and told me to call the billing department and they would correct my invoice. I did call and left a message, but my call was never returned. As time progressed, they began ignoring any and all communications made to the billing department. So, these billing issues would remain unresolved. The issue appears to be due to the practice billing under the medical director. According to the staff, this provider is never in the building, so I find it odd that they are billing under him. However, since he's a specialist (as per the Insurance Company's listing) it would explain why they are billing me incorrectly for a specialist visit even though I never saw a specialist. Now on the clinical aspects. Previously, you would be taken back to an examination room at the time of your appointment, the nurse would handle the intake paperwork and blood draws if needed. The provider would then enter the room and perform any examination, discuss issues or concerns, and perform medication administration. All in all, you would be in and out in about 30 minutes max. They eventually changed this. You now go back, and the nurse handles your intake, questions and medication administration. Next, you are escorted back to the lobby to wait for the lab technician to call you back for lab work (blood draws and such). This may distribute the workload for the staff well, but for the patient it extends the duration of the visit significantly. I was there once when the lab technician was not able to come into work. They did not have a backup, and the nurses were trying to find everything. I have at times found myself waiting in the lobby for the labs to be done for over an hour. This is completely unacceptable. When Dr. Gurley owned the practice; I recommended it to all of my friends. I can no longer give a recommendation for this practice.

My appointment was for 7:15am. I got off the elevator exactly at 7:00am since that's when they open…read more(as advertised on their website and the listing on their front door) and 3 people were in the hallway lined up. The door to the office was locked. We were not let in until 7:23 which was a bit inconvenient as I had to head into work right after. The waiting area had about 14 seats and the Express Check-in scanner was not working. Once I was finally seen, the gentleman who assisted me was great. I took a Lyft so I'm not sure about parking, but it's very close to the Civic Center MARTA station.

My physician picked this company, which I had never heard of. Labs were taken in his office by a…read morephlebotomist. It was an annual checkup and I have a few numbers I need to watch. I got an email to sign into their site. After giving the site my personal information, I set up username and password. It didn't work, even though the password met all their criteria. Uppercase, lowercase, number, symbol, eight character minimum. Of course they had to send me an email with a code. Okay, copied and entered the code. Message that I had not met the criteria. There's no contact method, so I can't find out why. I changed the password 2 more times, making it longer so I could be positive I met the criteria by doubling each one. Still told I couldn't get in, but no reason. Maybe I made a typo somewhere -- name, address, phone number, DOB, whatever, but I couldn't go back to that and see. Or maybe I was too irritated (quite possible. The tool kept repeating I didn't meet the criteria. I assumed that was about my password, but who knows? They cheap out by not having tech support. I mean, there was a thunderstorm a few hours ago. Maybe their server is damaged. Maybe the power is out. I will have to wait til Monday and have the doctor's office email me my lab results. I'm making a bet that they have gotten rid of tech support in favor of a half-baked AI "assistant" who is doing its job of failing at its job. Every company in the world is p***ing off customers with the expectation of getting a huge return on their investment. I'm going to suggest my doctor switch to a different lab. Don't answer here with the standard meaningless response that I've read a thousand times on every review site on the internet. "We at (name of incompetent company) always strive....." Striving isn't succeeding. Using worn out clichés but not fixing the problem only infuriates your customers. No, honey, physicians aren't your real customers. PATIENTS, via their insurance, employers or bank accounts are paying the bills. So wake up. Stop listening to company reps and try your tech garbage yourself before purchasing. You might find the newest and latest is not an improvement.

Staff is very friendly and you can tell they are there to help facilitate their patients' lives…read more They care about the patients and work hard to provide the best care.

AHF is the best healthcare facility for infectious disease and/or transgender healthcare. The…read morein-house pharmacy is well stocked and the staff is kind, professional, and knowledgeable.

This is definitely the quickest place to get your film developed in the area. Price is fine,…read moreusually around $18, but I never get it back on time. It usually takes closer to 2 days then 1.

I've never had issues with them developing my film! Only place I trust to do it tbh. 4 stars…read morebecause sometimes the workers aren't the most friendly and their photo booth is ALWAYS broken. But if you just need to get film developed or some new film, it's a solid place. Expensive but all film is now anyway.

This is a relatively new satellite office for Grady Hospital. It's located off Lee Street in the…read moreWest End. Honestly I never knew this plaza was in this neighborhood. Once you turn into the parking lot turn left and look to the right. As soon as I walked in the door I was greeted with a hello and a pleasant smile. There were 3 staff members there waiting to assist customers. They also have security at the door. The attendant asked if i had an appointment. I advised I had two appointments that day. She checked me in for the first one and advised me she would check me in for the second one after the first visit was completed. She did just that. I didn't have to remind her because she found me in the waiting area. The waiting area has plenty of comfortable seating and to my surprise there was phone charging stations. There is also a pharmacy towards the back of the lobby. I had an awesome experience with Dr Schenkel and Dr Redmond. They both have excellent bedside manner and were attentive when listening to me and my needs. They were thorough in their care. Grady has done so much for putting this outpatient office in this community and the new South Fulton facility coming soon in Union City. Give these folks a try. They will take good care of your needs.

I've been going to this location for years. Everyone here is great. Staff, doctors, nurses…read more Everyone is professional and caring.

I had the worst experience with the office staff at this location. They have zero customer service…read moreskills, we're not helpful at all, and now I have to find a new doctor.

This location and the Hapeville locations are the worst. Dr's are not empathetic, quick to give you…read morea 3 month DOT card, when you're in the process of improving your health, but yet, I've seen and know CDL holders who are nearly 5 times bigger than me, are still operating commercial vehicles, knowing that they're a liability to the company. Plus staff at the Midtown location is rude, passive and service is slow. I would not recommend these 2 locations to anyone. I'd say stay as far as you can from them and go elsewhere.

Just go to the emergency room! Not kidding!…read more You will be here for hours! The parking lot is super small, the day staff is extra rude and the wait time is super long. Even if you have an appointment, you will wait! My appointment was at 10:45am and at 11:30am I asked the woman what was taking so long. She proceeds to hand me a paper that reads that can take up to an hour to see you, with an appointment! Why make an appointment if you are going to have to wait two to three hours? They also don't really help you, physically. The doctor gave me a prescription for some Tylenol. I could've bought that over the counter!