They have some of the best doctors on staff Anywhere in the…read moreTri-Cities area and I've been going their for 14 years and they compare to some of The Doctors I had in Grand Rapids Michigan who have The best Doctors in This country !!!! And everyone there Is very friendly and Helpful!!!!

I went to this office 4 different times and not even once did they treat any of my conditions. All…read morethey did was talk and do blood work. It was a waste of my time and money. It takes months to get an appointment. Very Lazy. Do not recommend!

BEWARE!!! I had a fantastic experience for the last couple years with Elise Mann. She seemed to…read moreunderstand me and empathize with my situation. I did literally EVERYTHING they asked. I called today to find out when my appt was in February because i Iost the card and was told they canceled it because I didn't pass the drug screen. They said there was thc and hydrocodone in my system, so they canceled me wout telling me. I have tried pot 2 times in my whole life when I was a teen 35 years ago and hated it, was so paranoid the whole time. I havent taken hydrocodone in decades, so canceling me wout even doing it again or talking to me is the WORST thing I've ever heard of. Beware of this place!! Telling my abuse story is SO HARD for me to do and re-live and I really thought she knew me better than that. You are HORRIBLE HUMAN BEINGS and should be ASHAMED OF YOURSELVES. Robin

It was a disappointment for me. If the neurosurgeon had told me more steroid or epidural…read moreinjections, that don't work, I won't have wasted anyone's time. I was under the misguided impression that pain management would make the best decision for my 30 year chronic back problem. There is so much available now besides injections and putting us on morphine and hydrocodone. I just wanted to get to the car and cry from frustration.

Prompt. Rarely kept waiting more than 10 minutes passed my scheduled appointment. Love that I can…read morecommunicate via email to my doc and his staff.

My kids and I have been going here for years. The doctors and staff are great. God bless each and…read moreevery one of them. :)

I went through the establishment process earlier last year to become a patient at Gray Family…read moreClinic. My initial checkup left a lot to be desired in terms of professionalism, expedience, and the general quality of care. The entire establishment seems to be run like it's still 1982. To top that off, I recently received a notice that my account was being sent to collections despite having no contact with them for nearly a calendar year. I tried calling them immediately, but apparently they close at 1:00 PM on Friday. I'm assuming the bill was likely lost in the mail, but that's no excuse as Dr. Cote and staff made absolutely no effort to contact me via the other more reliable methods they recorded (phone, email, text, etc.) to inform me that I had an outstanding balance. Now I'm dealing with a collections agency and frivolous, needless damage done to my credit report. I cannot recommend this establishment in any way, shape, form, or fashion and would advise you to find somewhere else more reputable and professional if you're seeking a PCP.

Excellent care they explained everything to me. Kidney stone removal. Everyone was exceptional they…read morechecked me in and was very informative.

We love Dr. Steptoe at Indian Path. He addresses all our concerns promptly and courteously. He is…read morealways kind and never degrading. He has great "bedside manners" and has no problem taking time to explain something to you in lay-mans terms. Also all the nurses we have ever dealt with are so sweet and nice! The only problem I have EVER had with this practice is the ladies who check us in and answer the phone. Most act so stuck up and rude. Have absolutely NO customer service or just don't care. I wont name names but she has been there a long time. Now this is not enough for us to leave. We love our dr. too much, but this woman's rudeness has tempted me to go some where else, and if we haven't been going here as long as we have then we might have left.

They are great people here and they will help you in any way they can with coping with pain and…read moregive the medicine that is truly deserved. Love this place.

I've been a patient there for about 3.5 years now. I love the staff. The nurses and receptionist…read moreare really nice. All the physicians are very professional and try to help you to the best of their ability! I know you aren't supposed to have favorites but of course I do, I tend to favor Dr. Simpson and the nurse Samantha the most. They've made such a difference in my life and I'm so grateful to Dr. Simpson for all he has done for me! As long as you do what you're supposed to do you won't have any problems here. I seen their not so good review and could let it drag their review down. It is a great place to go!! Michelle W.

Called today to make an appt with a new gastro. I don' tlive anywhere near Bristol or Sapling…read moreGrove. I have family there and given the difficulty I have had getting an appt (even with the help of my primary care physician locally a relative suggested I try here. The woman said "What kind of insurance do you have?" I said, "United Healtcare. Dr Bailey was listed as 'In Network'." She said "But what kind of insurance do you have?" I said "Other than United Healthcare I don't know what to tell you. I see a Group Number. I see a Member ID. I see 'Choice'." She said "We are not accepting new medicaid patients right now. Is that medicaid?" I said "No I'm not on Medicaid. I have my own business/LLC and this is my company's insurance policy." "What is your primary care physician's name?" I told her his name but explained I didn't live in her region. She said "I will have to transfer you to Sapling Grove since you are a self referral." I was like "OK". So this other woman answers. She asks me the same things about insurance and doctor's name. She said "We are a 100% referral center." I said "Uh. Why is that if you are in my insurance provider as in network. And the other woman who transferred me to you said she was transferring me to you as a 'self referral'. Now you say you don't accept referrals. I'm confused." She said "Please hold". I just hung up. They sound very disorganized and not very accepting of new patients. I think I will just wait it out here in the DC Metro area.

I recently had surgery at this center. Absolutely everyone I came in contact with was great! Each…read moreperson was kind, caring, confident, sympathetic, etc. They all made me feel well taken care of and I was totally relaxed. Nurse Sharon was the best. Dr's orders were for 2 weeks of R & R after surgery, but Sharon told my husband I was to do no cooking or cleaning for six months. How great was that? I would not hesitate to return to this facility for any future needs & would highly recommend them to anyone who asked.

This is a pain management center that makes it possible for people who have chronic pain- or short…read moreterm- to be able to get pain medication under medical supervision. Though the rules are specific and strict, the staff is very kind, friendly and professional. I'm very glad to have been referred to this clinic!