I recently purchased a home in Nevada, MO. My husband and I had the opportunity to see over a dozen…read moredifferent houses in the Nevada area. It was very clear that homes constructed by Erwin were the best built homes we viewed. Needless to say, we purchased one of the Erwin homes we viewed. The attention for detail in Erwin homes is absolutely fantastic. It is the small things that make these homes stand out, but it is the quality that makes Erwin homes last. If you are looking to build, this is the construction company you want to use!

Beware!!! In the beginning when I contacted the company via…read morephone, I spoke with the office manage Julie. She was very helpful about getting me an invoice for a roof that I didn't need fixed at the moment. She seemed helpful and even mentioned about contractors coming out that same day after our first phone call. I explained to her my entire situation and even though I would not need the roof fixed, she would get someone out there. After this day, things began to take a toll for the worse. I called the office multiple times, left a voicemail, I would call and Julie would ask if she could call back but never would. After two weeks of playing phone tag, I finally was able to speak with and she told me they are not going to help me anymore or do the invoice. She became very rude and arrogant and told me it was my fault. She told me nobody would be able to come out that day or the following day, which I never asked her too. I told her I had just been trying to contact the office since they seemed so helpful in the beginning, I just wanted an appointment or to get a time frame so I'm not playing some guessing game. I am disappointed that she lied to me and led me on thinking she was willing to help me. She wasted my time on something I needed and delivered terrible customer service in the end. She was raising her voice (not yelling, but definitely getting upset) and blamed me. I requested to talk to the manager and in the beginning she gave me a hard time to talk to a superior but finally transferred me. After finally getting ahold of her superior and explaining the situation, he said he would call me back and never did. So, this is a warning to anybody thinking about using this company. There are tons of others places to go and much nicer people who genuinely care about you that have real integrity.

scammed! paid up front for full replacement of units and ductwork, 4 months ago... units have been…read moreswapped, but are not properly hooked to my EXISTING ductwork, let alone the fact that I paid for new ductwork and it has yet to be installed. Now he is ignoring my calls

Installed a faulty water heater- refused to come back out to fix it. Stopped answering phone calls…read moreand text messages. Learned from another plumber that this guy is NOT certified and can't even operate within Nevada City limits. Took his money and ran. Don't give him any chances to take you cash and go.