Wonderfully remodeled rooms, very modern looking. Extremely friendly and helpful staff. It was…read moreclean and well kept. The breakfast was wonderful with a lot of options. Would return for sure.

The not so Super stay…read more.. So we travel to Waverly, IA and are all excited for our friends wedding! We booked a pet friendly room as we didn't have anyone to watch our dog. Upon checking in after 3pm, we discovered that they didn't have many of the wedding guests' rooms ready. They said ours was ready so we offered to let other wedding guests change clothes in our room as the wedding was at 4pm. STRIKE 1: I was about to get my rooms keys and was asked to sign a paper saying that I didn't have any undisclosed pets (among other things). I explained that I only had my disclosed 40lb dog. She then tells me that I didn't reserve a pet friendly (smoking) room and that I cannot stay there with a dog. I explain that I have my LIVE DOG in my car, and know NOBODY in Waverly to watch her, explain that I will crate her and plead to stay. She basically accuses me of lying about making a pet friendly reservation and says that they would never accept a dog over 25lbs anyways. Luckily, a groomsman happened to overhear the conversation and explained that he had just checked into a smoking room when he wanted non-smoking--he asks if we can switch rooms. She sighs and acts like she is totally bending the rules to help us out. She charges us the pet fee and gives me the pet forms to sign--which states that your dog CAN be 40lbs. We end up late to the wedding because of this fiasco. Mistakes happen, but it's about how you react to them that matters. She showed 0% empathy to my situation and didn't even attempt to problem solve. The hotel was booked because of this wedding, there were other wedding goers with smoking rooms happy to give them up. STRIKE 2: Toilet was busted in our room. You had to take the lid off of the tank and jiggle some things around to get it to work. I never did master the technique, so basically our room started to smell like a big pile of smoky pee. We weren't going to be obnoxious and call the staff to flush the toilet for us, but an apology, discount, any acknowledgement would have been nice. STRIKE 3: We had a great time at the wedding despite our late arrival and returned home to the hotel. After taking turns on the broken potty, we take our dog for a walk. We have a nice little stroll, enter through the lobby, and start heading to our room. We have already started up the stairs when we hear the receptionist yelling at us. We head back to the lobby to hear her say "YOU CAN'T HAVE YOUR DOG IN HERE!" I tell her that we paid the fee and are taking her back to our pet friendly room. She continues to yell at us that we must use back entrances....which nobody ever told us...not to mention NOBODY was in the lobby being bothered by my dog's presence. Ok lady, I understand that you are taking your job very seriously and rules are rules. However, maybe only yell at guests for not following the rules when you actually tell them the rules. Also, maybe just pick your battles. I understand that you're the pet police, but all of the hotel stayers would have still survived the night had you not yelled at us. And I wouldn't be wasting my time writing this review to tell the world how unwelcoming and embarrassing my stay was. There are plenty of other hotels near by in the same price point. Just don't stay here.

Room - would be nice to have an easy chair of some type to sit in. Sitting in a desk chair to…read morewatch TV in the evening sucked. Breakfast - this is the most bland, tasteless breakfast I've ever had. The eggs were tasteless yellow sponge-like things and the coffee tasted like someone added a scoop of dirt to it. Really awful. Overpriced for this part of the country.

As a former front desk and housekeeping manager, I rarely post reviews--but my recent stay was…read moredeeply disappointing from both a guest and professional standpoint. After checking in around 10:44 p.m., I was moved four times (Rooms 306, 310, 402, and 302) due to repeated cleanliness issues, including visible hair, residue on bathroom fixtures, and buildup around toilet bases. These are basic details that should be caught during any final room inspection before check-in. What was most concerning was that no one from management ever reached out to acknowledge my experience, despite multiple room changes and documented issues. A simple follow-up or apology would have gone a long way. Cobblestone is a brand built on small-town hospitality and attention to detail, yet this location fell far below that standard. My hope is that leadership takes this as an opportunity to strengthen housekeeping inspections and guest recovery procedures--because every traveler deserves a clean room and to feel valued when things go wrong.

Looks new and clean! A nice and quiet place to crash after a long day of driving! The staff was…read morenice and helpful. What else can I say? The grounds were well kept too. I mean, what can I say bad about this place?! Nothing. They even have a gym. Just stay there already!

They are making upgrades and changes to a run down, old, hotel. Room was updated and nice for small…read moretown USA. I stayed for 2 nights and had no issues with anything!

I really like this place! We booked a suite and it worked out well for us. The property has been…read morethoughtfully restored, and contains a lot of souvenirs of local history. The lobby boasts an enormous period-correct mosaic tile floor in earth tones. There's quite a lot of art ranging from kitsch to bronzes in the classical vein. Our suite had four rooms: a bedroom, a living room, a dining room with a sink/cabinets, and an armoire, and a bathroom. The decor is professional in a style you might call rural Americana but without quilts. Most of the walls are painted sage green and the outlet and switch covers match. The beds were firm, probably vintage, and reasonably comfortable. The bathroom has lovely multicolor granite tiles and a vintage table for a vanity. Don't be surprised if the floor in your room tilts - this place is old! When we stayed, the pillows could have used a refresh. And I'm not sure what the housekeeping schedule is, but we stayed three nights and there was no towel/turn-down service in that time. I'm reluctantly taking a star off for these two factors. The service is friendly, professional, and responsive. When we had a question but no one could answer the phone, they saw that we had called and called us right back!

An amazing old fashioned hotel with beautiful antiques everywhere . Super hospitality and rich…read moredecor make this place a hidden gem. A cute nook to get spirits and tasty breakfast cafe are inside as well. Clean rooms yet has the charm of an old fashioned setting . Lots of wood and unique furniture make this stay cozy. Very friendly staff will do more than necessary to make you feel at home .

We stayed here this past weekend for a family event and for small town Iowa, this was a great…read morefacility. We booked all three bedrooms, used the sitting room in the larger bedroom as a kids campground, and everything worked out great. The owner was super nice and breakfast was a hit with the kids. I recommend this B&B if you are looking for a place to stay in the area.

From the owner: Enjoy this totally restored Victorian home, built in 1896, which has been in the family for four…read moregenerations. All woodwork has been refurbished to the original state. Separate entrance for bedrooms and open stairway welcome guests to the upstairs area for sleeping rooms and sitting area.

Front desk is so sweet and accommodating. Here for the amazing service and nice people! Thank you!!!read more

INFESTED WITH BED BUGS, the woman working named Dottie called me a jerk and wanted me to prove that…read morethere were bed bugs, and didn't even apologize after I proved that they were there, the owner was very defensive and wouldn't even give me a refund! I guarantee that they just flipped the mattress after I left and re rented the room, it was room 16, DONT STAY HERE!!!!!!!!

Very comfortable and relaxing. Great vibe. The room was clean and the beds were so cozy. We had a…read morefun time in the pool. The people were all really friendly. The only down side was that the wifi was a little spotty, which made TV watching quirky. I'm leaving this place feeling refreshed and happy and would love to stay here again.

We were traveling through Iowa and hit a deer late at night . Had to have car towed and got to the…read morehotel at 3:00 am. The front desk was awesome and found us a room. The next day we were dealing with body shop, insurance, and waiting for a ride. Again the front desk was awesome, working with us on extending checkout time. I can't say enough good things about the staff. The room itself was clean and the bed comfy, also had breakfast. If I ever need to stay in Charles City again, I will stop here.

I had a pretty good experience here. I found and booked via Expedia and was pleasantly surprised…read morewith how clean and spacious my room was. The music downstairs in the lobby at all times though I think can def be lowered a few decibels. We don't need Pitbull blasting eardrums out at 10 am. I had to ask a few times for late check out and they kept saying they noted it down....but didn't. But was able to so for that I'm grateful because I arrived super late and was working from my room. Upstairs was pretty quiet, which was nice. I'd stay again if I'm ever in the area.

I have stayed many times and have never had a bad experience in the hotel or casino. The…read morerestaurants leave something to be desired, as they have a small menu that doesn't often change. Overall, this place is great and I would highly recommend.

I stayed at the Best Western over Thanksgiving, but had to leave early because of the winter storm…read more Unfortunately, they wouldn't refund the unused night. Based on this experience, I wouldn't stay here again.

Call me a hotel snob, but I absolutely will not stay at a crappy cheap motel ever again. We were…read more in town for NDSU football game at UNI dome in nearby Cedar Falls. Researching hotels and Cedar Falls was super expensive. I found this on booking.com. It was about $100 a night. We had a king handicapped accessible room. I did not need this, but it was available. The parking fee of $5 in a ramp was not disclosed on booking.com. We parked on metered street as it wasn't enforced til Monday. The econo lodge lot that our room faced had plenty of open spots. I didn't eat and went to vending machine for snacks. These were to be on floors 5 and 7. Floor 7 was missing a machine. The front had sundries but I didn't buy anything. The breakfast was free and at a breakfast room. The conveyor belt pancakes were cool. The homemade yogurt was awesome and I brought 2 cups home. The room was clean, engineered wood floors and spacious. Saw fellow NDSU fans here. Definitely a great value and nice hotel.