This is a lengthy review, so please feel free to skip
to the last paragraph for a summary. I
don't usually write reviews about poor service, but in this case, I think it is
fair that people are informed about this company and the poor service it
offers. Ironically, the company is called Quality
Buildings. While the buildings may be
'quality', the service is unbelievably undependable. Our family has been let down twice by this
shambles of a company. A couple of years ago, we ordered a bespoke garden
gate. The owner of the company (John)
had arranged to come to our house to measure up for the gate. On two occasions he did not show. My husband wasted two days annual leave
waiting in for him. Needless to say we
cancelled the order and had our deposit refunded. In July this year, we decided to buy a new shed. Quality buildings had the particular shed we
wanted and despite our previous experience, we gave the company the benefit of
doubt as the owner (John) acknowledged that he had let us down previously,
apologised and promised to do a good job for us. The owner visited us at home, and we placed
an order for a significantly sized shed.
John left with a deposit of £300.
Later that week, I confirmed the order and delivery date with an
employee of Quality Buildings called Will 12 days before the shed was due. With a week to go before the shed's arrival we
started to prepare the garden, we had a tree cut down, knocked down our old
shed and had it collected and laid a base in preparation for its arrival. It was a major upheaval, inconvenient because
the contents of our old shed are laid out on our patio, and although covered
are still deteriorating as they are exposed to the elements. On the day the shed was due, I took a day off work to
oversee the build. We were expecting a 10.30am delivery. 10.30am came and went. No shed, no phone call. I contacted Quality Buildings, and to cut a
painful story short, no delivery had been scheduled and unbelievably, no shed
ordered. Needless to say, I was furious
and demanded my deposit back. The owner
did not have the decency to apologise directly but sent his son instead. There is a clear message to my review, don't waste
your valuable time (3 precious annual leave days wasted), effort or money on
this company. They are so disorganised
and unreliable (other reviews suggest similar experiences). You can get the same buildings elsewhere and
in some cases at a better price. In the
meantime, the contents from my old shed continue to deteriorate, whilst I go
back to start the 'shed' journey again. read more