We needed car insurance and found out about this agent and agency through the VIP card, since they honor their discounts, which are substantial. We were lucky enough to contact Alejandra Garcia Mendiola who quickly returned emails and phone calls and answered each and every question with patience and clarity. I'm rating her customer service 5 solid stars. Her English is excellent which is a real bonus to us since we are not fluent in Spanish. We did not want to get insurance from our previous agent since she had the audacity to charge a $100 US 'service fee' so this current policy was around $100 less than the previous year. read more