We had a great experience working with Hardwood Floors of Lancaster. Bryan was great with helping…read moreus pick out the best thing for our home and the installers, Luke and Tony did an amazing job. It looks beautiful! We are happy with our new floors and would definitely recommend them!

From the owner: Since 2002, we've been Lancaster's top source for hardwood, vinyl flooring, and installations. Stop…read moreby our showroom today for a free consultation

We have used this company twice and they did a wonderful time, both times. Alex was great to work…read morewith and we were really appreciative that she took the time to listen and really work with me to stay within my budget. Highly recommend!

Scott came out today and fixed the carpet where the seam was pulling apart. You can still see where…read moreit was pieced together but it's not pulling apart. Scott said if we have any problems in the future to let him know.

My experience with Carpet and Tile Mart in lancaster PA was excellent. From the sales department…read more (Craig Shauback) and the carpet Installer (Rob). We visited at least three carpet companies looking for Smartstrand carpet at least 55 oz.. Their quotes were at least 30% higher than Carpet and Tile Mart. The installation of the carpet was excellent and done two days before the deadline. We love the carpet and color! Thanks for the excellent service! Apostle Robert M. Callaham

I asked for an estimate for flooring for 3 rooms. The employee sighed and said Ooh, that's…read moreexpensive. He only got me the quote when I insisted. And he dragged his heels. Then he made it a point to tell me it would be more if they needed to do work on the floor. Something I know because I'm 65 and not stooopid. It was well within my range but I will not be buying from a place that assumes I can't afford what I want by just looking at me. You don't know me. But you now know you lost the sale.

Tyler is a super meticulous professional. His communication is great and his quality superior. He…read moretiled our fireplace surround which was slightly off measurement which caused challenges. He communicated this well to us and did an amazing job compensating for it (see the before and after photos). He is a very respectful and kind individual, which is much appreciated these days. We would have him back in a heartbeat and recommend him without reservation.

From the owner: We specialize in emergency / plumbing services and remodeling. Even turn overs if needed. I am very…read moreconfident in any and all issues and projects that I come across for my team and look forward to taking care of your issues as well. With the most professional and friendly actions and concerns possible.

Wow, picking out new floors is a tough job so I can't imagine working there. Eric is really great…read moreat helping with samples and his own opinion from past orders of what is popular and what others liked. Hopefully we will make our decision and send a new review....pictures will be on it then! Thanks Eric for all of your help! We enjoyed meeting you and sharing stories.

From the owner: Our family owned and operated business has been providing residential and commercial flooring…read morematerials for over 50 years. We provide dependable, professional service for ceramic tile, hardwood floor and other types of flooring to homeowners and businesses in Reading, PA, Lebanon PA and throughout Berks County, PA and Lebanon County, PA. Martin's Floor Covering carries a full line of products from leading brands in laminate floor, hardwood floor, vinyl, ceramic tile, carpet, area rugs and more. We have great deals on exotic floors like bamboo and cork. We also specialize in steam cleaning for both carpet and upholstery. Browse our website to see a full listing of the brands and types of flooring available for residential and commercial applications. At Martin's Floor Covering, we provide everything you need from a vast showroom, knowledgeable employees and in home consultations to plan your new flooring to financing and high quality installation of your flooring materials and warrant

Worst customer service experience ever.I took two area rugs in to be cleaned. The first time I cam…read moreback to pick them up they were not ready. They second time I came back they could not find them? They then refused to refund the cost of cleaning the rugs or the cost of the rugs themselves. They said "it was not their problem". I guess this is the kind of customer service you get from people just out of drug rehab? Now I have to go to District Court and sue them to recover the cost of cleaning plus the two rugs that are gone. As a parent I can definitely say that I would not want any of these creeps working in my home. Especially, if you have small children or any items of value that can be easily pawned. I give them an "F" for customer service.

There is a wonderful staff at Essis! They helped me pick out 2 rugs - one for the family room and…read moreone for the bedroom. Great quality! I highly recommend Essis - ask for Alan!!

We had flooring installed in our whole first floor. The installers were awesome. The quality of…read morethe job was excellent. The problems were: 1. Our salesperson transferred to a different store and our order was delayed significantly. 2. The project manager, Rob was unprofessional. He was at our home and had a concern, instead of talking to us about it, he had the office call and threaten to suspend the installation. The information the office received wasn't even accurate. 3. Nobody ever came out after the installers left to inspect or ask us if we were happy with the work. 4. They sent us an invoice after the job with an additional charge for laminate removal, which was never performed. 5. Our sales contract indicated that 2 people would be there for the install and would move furniture. I moved almost all the furniture myself and the last 2 days of the install, only one person was here. 6. We were told there would be one person on-site that spoke English at all times. The last 2 days of the install, the sole installer spoke almost no English, which was stressful. 7. Due to the stress and confusion caused by Rob and the office, we will not be using them to install flooring on our second floor. This whole experience was disappointing because they came as so highly recommended. If anyone would be considering having their floors done by this company, I would ensure Rob is not the project manager. After I posted my comments, the sales director reached out to provide a "listening ear". He did acknowledge the issues and apologized. He did seem sincere but nothing was offered to make things right. They offered to come out, look at the finished work and shake my hand.

Huge rip-off! Go somewhere else! I received 4 quotes for a LVF job. Martin's Flooring, Lancaster,…read morewas the second most expensive but I believed their sales pitch about professionalism and guaranteed quality work. From the moment they had my 50% deposit it was downhill. Many delays in getting the work done and when they finally did the install it was rushed shoddy work. In addition to LVF I had them install trim. They used cheap particle board not wood. I took pictures of the poor workmanship and filed my complaint. They sent a person out to evaluate. They agreed to replace the trim but said the floor install was adequate even though they admitted it wasn't the best layout according to manufacturer's recommendations. The second trim install was delayed and again a rushed job but acceptable. Everyone was polite, but overall, I believe they are deceptive and lack integrity. Very disappointing experience in fall of 2021. Mon 1/24/22 spoke with the Showroom Manager. He apologized for the poor experience and said he would use it as a learning tool. The conversation was unproductive and lacked sincerity. I stand by my review.