Absolutely Horrendous Experience.
AVOID PURE LIVING
AVOID FLOX 1/2 - JAPANESE GARDEN
Our recent stay at Flox 1/2 (PUENTE ROMANO/Japanese Gardens/booked through PureLiving Rentals in Marbella) was a complete disaster, a far cry from the "luxury" experience they advertise.
We had NO running water ALL 4 days we stayed at this piece of trash condo) which means NO flushing toilets, NO showers, and NO way to wash clothes, all while traveling with three children (ages 13, 9, and 5). We were forced to take our kids to cafés just to use a restroom.
From the moment we checked in, the apartment had an overwhelming foul smell, which only worsened over the course of our stay. I raised this immediately and was never addressed.
To make things even more absurd, the key we were given didn't even open the outside door properly.
And then comes the "professional" response from PureLiving -- an insulting offer to cover one load of laundry. That's their idea of compensation for days of unsanitary living conditions? The lack of basic utilities, foul odor, and locked door were all just brushed aside.
And yes, PureLiving took a percentage of the booking fee, so they profited off this nightmare. They now refuse to return even that portion, despite acknowledging in earlier communication that compensation was warranted.
We signed a rental agreement in good faith and they delivered third-world conditions. I would never have agreed to this booking had I known what we'd face.
To top it off, I've asked repeatedly for a call with management and even the CEO. No one has stepped up. No resolution. No ownership.
If you're considering booking with PureLiving Rentals, don't.
AVOID FLOX 1/2 !!! read more