Poor customer service no one would help me with my inquiry and I tried multiple timesread more

I would give 10 stars if that was an option. I take private training from Khristen and it's been a…read morerevelation how my 64 year old body has responded to Pilates. The studio is welcoming to all and provides both classes and private training. If you're looking for a judgement-free zone that provides fun and fitness, Twisted Bodies is your place. And, if you're an older person, as am I, Pilates could literally save your life if you fall or become incapacitated in any way. I'm old, I'm gonna fall, and with Pilates I will be able to get up!!!

Joined some classes her while I was traveling and I was very happy. The staff were very friendly…read moreand kind. Loved the classes offered. Highly recommend!

Really loved this studio and the instructor. It's got a great vibe and felt very welcoming. Went…read morefor the first time again in 4 years with 2 friends (one of which is actually an instructor) so I was skeptical I could keep up. Was amazing though and definitely "inspired" me to pick my practice back up. If you live anywhere near this place it is a treasure.

I have been a member of Club Pilates since they opened and in fact just celebrated my 100th class…read more I am going to try and not make this a long post, but I feel that my background also plays a big part of my review and feelings about this place. I was a certified fitness instructor for over six years and have a strong fitness background. Well after years of high intensity training and an extremely crazy schedule my body gave out on me. I ended up being diagnosed with an underactive thyroid, chronic fatigue syndrome, insomnia.... well you get the point. Bottom line I was a hot mess and felt absolutely awful. Because of health issues my workouts suffered and I was no longer able to do what was once simple exercises. I wanted to become stronger again and gain the stamina I once had. When the studio first opened, I was open to trying this and seeing how my body responded and I am so pleased with my results, strength and progress. I love this place. The instructors are phenomenal, patient and offer modifications based on your personal ability and even though I complain that they kick my booty sometimes (which I love by the way), that's exactly what I need and the reason why I am there. As far as the customer service as mentioned in previous reviews, I personally have had no issues and feel that when I do have questions, they are resolved/answered quickly and in a friendly manner. Understand that at any establishment there will be growing pains or individuals that have a different experience, but do not let that deter you from giving a place a try and making your own determination. As a business owner myself, I understand that often times individual personalities, including perception dictates individual experiences. Just keep that in mind when you read reviews!

I love Club Pilates! I started Pilates when I was in high school and did it for about three years…read moreand then tore my right hamstring in half and haven't done it for the past 5-6 years. I restarted at Club Pilates this past November and everyone has been so helpful and lovely during my learning process and my healing journey. Christopher and Alizeh have been extremely helpful in my healing journey since my recent surgery in december. I would not have the mobility I have today without their guidance.

I love that I can follow along with the virtual trainers and don't have to think about what I'm…read moregoing to do for my workout. I sweat like crazy in the saunas and there is a great range of workouts to choose from. I am disappointed though that I can't just chose whatever workout I want, I have to be there at a certain time and with my schedule I'm able to workout at 6pm so there's workout options I wish I could do but they're only available earlier in the day :/

Terrible management, and very rude! I don't know the name of the man who called me, but there were…read moresome "issues" he needed to discuss with me about some complaints. Mind you, not one of the employees have ever addressed me about issues. They would always say hello, and I would carry on about my work out. I never talked to anyone, bothered anyone, and I always cleaned up after myself. I brought my own mat once and was told the policy, and I quickly apologized and returned it to the car. So for that I was very confused to get a call from a man talking to as if I am a child, and proceeded accuse me of constant rude behavior from previous employees. My boyfriend and I are both minority people, and were the only minority people in there anytime we went so I just cant help to wonder if the issue was never with me and always a personal problem. Not to mention this man called another location I go to, to request I be banned. Long story short, profiling and racism is still very much alive. 0/10

In 2021, I underwent shoulder surgery on both shoulders--one in February and the second in July. I…read moreintentionally scheduled both surgeries within the same calendar year so my insurance deductible and annual out-of-pocket maximum would be met once. I explained my strategy to S2S at the 1st therapy appointment. They said this will not be an issue, and they dealt with similar situations all the time. Everything proceeded without issue until about October 2021. When I checked in for my appointment, I was told I owed a copay, despite my out-of-pocket maximum having already been satisfied. I immediately raised the concern, questioned why I owed this charge, but paid it anyway. I explained my strategy to S2S again, and said that I will not pay any out of pocket expense during 2021, and that we should cancel any future appointments until this was resolved. I was told it must be an error on BCBS's end, and they would get it taken care of, and that I needed the therapy, so please continue my scheduled appointments. They told me at my next appointment that BCBS said I had exceeded my maximum allowed sessions for the year, but not to worry. They would get another prescription from my Surgeon for additional therapy, and I would not be charged anything. I suggested cancelling that appointment until they received the prescription, and BCBS had approved it. They assured me that I would not be charged anything, and they were 100% confident they would handle it. Based on these clear and repeated assurances, I continued treatment in good faith. At no point during my visits was I informed of an outstanding balance, provided documentation of charges, or told payment would be required. After a few more visits, when checking in, I asked for an update. I was told that I had a balance, and that they had been adding charges every time I came. I was very upset, reminded them of our many conversations about this, & cancelled that appointment, and any future appointments. They kept pressuring me to continue my therapy. I told them that if & when they get these charges removed and provided me with written assurance that I owed nothing, then I would return. I never heard anything from S2S until several months later. I was contacted by their accounting department and informed that I had a balance of nearly $700. I again explained the prior assurances made by management. I was told the matter would be reviewed and that I would be contacted if there was an issue. I never heard anything else from S2S, until more than a year of no communication. It was their accounting department asking if I contact BCBS and appeal their case and try to get BCBS to agree to pay the balance. I agreed to help, and spent almost 4 hours working directly with my insurance provider trying to appeal the charges, but was unsuccessful. I promptly relayed this information to S2S. They thanked me for trying and hung up. I assumed that was the end of it. Nearly four years after treatment, I was contacted by Meredith Tittle (the owner) offering me a payment plan, despite the prior assurances that these charges would never be my responsibility. I informed Meredith (in detail) about every conversation I had with her people. Soon thereafter, the account was sent to collections and reported to the credit bureaus, but the new amount is over $1,000. This dispute is not about ability to pay--it is about reliance on repeated representations made by staff who stated they had authority and assured me I would not be charged. Those assurances were the sole reason I continued treatment. My advice to others is simple: do not rely on verbal assurances from S2S regarding billing or insurance coverage--get everything in writing.

I love this studio! I have been here for about 5-6 classes and love their instructors and they are…read morewell educated and passionate about teaching throughout their various Pilates classes. The office staff is very kind and greet you as you're checking in.

This is the pilates club I have dreamed of! The front staff is welcoming and knowledgeable about…read morethe classes instructors and offered an introduction and walk-through of the studio upon arrival. All of the instructors are very friendly and they ask if anyone has injuries or any areas of concern before they start the class. Also, each instructor has an individual program. Each instructor customizes a program and associated music for the content they have scheduled. What I like is that each class is different and it challenges my body and it makes me more aware of my movement during the class and ultimately my results. Well done team!! Namaste.

My husband and I tried a free class at Club Pilates and really enjoyed it, so we signed up. Before…read morecommitting, we specifically asked about freezing memberships, since I was caring for my mother with stage 4 cancer. They assured us we could freeze at any time. Unfortunately, just one week later I had an emergency appendectomy, so we froze our membership. Three months after that, I needed back surgery--and this time, they refused to freeze it. Instead, they told us to quit because it "wasn't worth" paying $25 a month to hold the membership. We were still charged for the following month and lost all of those classes. On top of that, even when we tried to book classes, most were already full, making it extremely difficult to use the membership we were paying for. One of our very first classes was accidentally booked as one of the hardest levels. We didn't know, and no one guided us. Instead of supporting us, the instructor called me out in front of everyone, embarrassed me, and then went to the front desk to yell at the staff member--again, in front of my husband and other clients. This studio is not about helping people--they're all about money. Between the lack of compassion, unprofessional behavior, and the difficulty of even getting into classes, this was a deeply disappointing experience.

Great workout every time! I don't understand the two negative reviews. They are not about the…read morequality of the club at all. They just signed up and didn't understand.

Be very careful before signing up here. Club Pilates business practices are abhorrent. You will…read morehave to book your classes about a month out, and if you need to reschedule or cancel, you must do so at least 12 hours before or you lose the $25 you paid for that class. And you can't be more than 5 minutes late for a class or you can't do that class and you lose your money for that class. You don't get a credit or something, you lose that money. When you sign up, the front desk will not VERBALLY discuss that Club Pilates requires a 3-month minimum contract. They will tell you that if you want to pause or cancel your membership, you need to give 30-days notice and that you must be paid up for the month, but they will never TELL you must pay $180/month for 3 months minimum. And yes, you're initialing and signing things digitally while talking to the front desk staff who are perfectly charming but NEVER stops and explains the 3-month minimum. And there's an early cancellation fee, which they also don't tell you about. I know what you're thinking...I should have read everything that I signed. I agree, I should have. I've honestly never had the experience of entering into a contract without the staff making it ABUNDANTLY clear that you were, indeed, entering into a contract. I heard about the 30-day written notice, but not a contract. Were they willfully opaque about that in order to squeeze a little more money out of me? I can't imagine that this behavior is sanctioned by Club Pilates as a business? Or is it part of their business model? I just know that they're threatening to take me to collections and have called and emailed a distracting number of times, so they're squeezing an extra $180 out of me. Good for them, I guess. I just think that's a really shady business practice and I would recommend spending your money elsewhere.

Love this location! Did my intro class and the instructor, Amanda, was so helpful and easy to…read morefollow her instructions. Ive had a stiff lower back since having my kids and my lower back finally feels like it's got a good stretch in! Everyone I interacted with was so friendly and had an easygoing energy. The plane was also super clean. Will definitely be coming to this location regularly!

I love this Club Pilates! Everyone is friendly and knowledgeable. The instructors are well-trained…read moreand helpful before, during and after a class. I love their membership options and never felt any pressure (others referred to in their reviews) to sign up for any type of membership. There are so many options for types and time of class. I've never had a hard time finding one to fit my schedule. My favorite instructors are Jackie, Melissa and Valerie!

I like how there are 10 sauna rooms. This one is a lot cleaner than the 288 location. There's…read morehardly anyone here so I get my own room. Very friendly staff and cheap membership!

Love this place! And lover hotworx! If you haven't tried it you NEED to! The best workout to…read moredetoxify and loose weight!

Brickhouse gym has members that act like they own the gym. I personally was confronted by an…read moreindividual over a fan being on and was ready to fight me over it. I am 60, this guy upper 30's maybe 40's and juiced up on roids with a bad attitude and he was ready to fight. The gym is hot, the equipment is old and the staff is nonexistent. I did cancel my membership and searching for another gym. Not sure if owners are aware of the issues, but maybe if they read this, they will make improvements. I join gyms to work out not to have a fist fight over whether a fan is on or off because of the heat.

I came to visit my daughter for the week and searched for a gym. Brickhouse was exactly what I was…read morelooking for. The equipment is older but that didn't matter at all. It does exactly the same thing for your muscles. The staff was extremely nice and very accommodating. I paid $20 for the week and it was totally worth it.