OK. I'm back to talk about my previous review of High Profile Dispensary in Webberville, MI…read more Soon after my review was posted I was contacted by the customer service department, and was asked to provide a few details as to where, and when I visited the dispensary. I replied that I would, but also said that I didn't see how it would change my opinion, and what was done was done. To my utter amazement, after I gave them the details that they asked for, the customer service agent was able to pull up the receipt for our order. They were able to see which product I was talking about not wanting to purchase. This really did shock me. They took the time to do a little investigative work. Great, as that shows you at least care about what your customers are telling you. Now, as I'm sure most of you know, in this grey market, refunds ain't exactly happening, and I get it. I'm not going to lose a wink of sleep over that. It is what it is, and the only people to blame for that are the jackholes in DC that can't seem to get their heads out of their posteriors, as they are too busy sticking to debunked Reefer Madness lies to do anything useful concerning cannabis, and making it legal nationwide without a bunch of BS. Anyway, before I get rolling on a tangent, let's get back on track. After the problem was identified, what they could do was slap some frequent flier miles on my account worth $20. Cool. That works. I can live with this, and I believe the message was received, and steps have been taken to talk to their budtenders to take the time to listen to the customer. The back and forth with the emails was professional, courteous, and friendly. So with all this in mind, I've chosen to update my review, and throw some positive bones around. They could have just ignored me, and again, I wouldn't have lost a wink of sleep. I had said my piece, and was done. The matter closed in my mind. They chose to try to correct the problem rather than ignore it, and for that they are to be commended.

Don't ever go here, they don't care about their customers, everyone is on a bad mood, 0 stars to…read morethis location, also would it kill them to offer delivery services

Great selection of infused pre-rolls and rosin all at a great price budtenders were super helpful…read moreand nice definitely will be coming back also a great first time discount 40% off

Great selection and bus tenders are always very friendly. Really good selection of anything you…read morecould want and everything I've had from there is great. Good deals as well, I'd check online to see what they have.

I had a fantastic experience at Pure Options Frandor! They accept 18+ Med cards and have a ton of…read moregreat deals. The staff is super knowledgeable, kind, and went out of their way to answer all of my questions without making me feel rushed. They really know their stuff and provide a welcoming, top-tier environment. Highly recommend checking them out if you're in the area, especially if you have a med card.

Absolutely amazing the staff were very knowledgeable. Help me find what I wanted and the product…read morewas outstanding. Thank you all

My new favorite. No promises of freebies you never see. Just high class stuff. Great tenders with…read moreall the info. See you again soon. Great prices, and one hell of a high. Thanks for the fantastic product.

Learn what you are and aren't allowed to do legally before you are rude and confrontational with…read morethe public. Doesn't seem like choices or selection seems to matter when these people don't seem very inclusive. Maybe their products aren't that good being how stressful they seem. Would not recommend!

Non pretentious good ole boy spot to grab a smoke. The owner Al is a outgoing host who makes you…read morefeel at home. Feel free to bring your own booze or grab one next door and bring in to enjoy.

Went here for a cigar the other night. The owner, Al, stayed open late just so I could finish and…read morewe had a friendly chat. The place looks a little unfinished, but is well on its way to becoming a real cigar bar. I think so plants would add a nice touch. The place is BYOB, so if you like a nip of Scotch, bourbon or port with your cigar, just bring your favorite tipple and you can store it there. I would have liked to see a better selection of cigars (like my favorite, Rocky Patel's The Edge...). Music would have been a nice touch. Supposedly, the place gets traffic from Cooley students, who study there, but I'm not sure if there is Wi-Fi. I haven't been to any other cigar places in the Lansing area, so I don't know how this compares, but if you like a good cigar, stop in.

Great service in a very friendly place.They know you by name when you come on the doorread more

They have always been very pleasant with me and if I call they explain things thoroughly. They can…read moreknow you by name unlike these big chains.

We took a drive about an hour from home to stock up on Swan Creek soy wax that I have been using…read morefor years and ran out last year. I used to go to the Dundee location and learned it closed during Covid. But I have to say, Miriah and TJ, the owners of Swan Creek Candle Perry were very welcoming and friendly. Their wax stock was impressive and cheaper than when I shopped at the Dundee location. They have a points system which I signed up for and will keep connected on their Facebook page: Swan Creek Candle Perry. I will be back for more stock in a few months and happy that I still have a good source to go to where I can smell the new scents in person . I was even impressed with their free shipping for orders over a certain amount in the event I need something right away. Thanks Mariah and TJ for your help today; your store is delightful and reminiscent of Dundee.

Horrible customer service with lack of policy explanation, and comprehension. We WERE a…read morelongstanding wholesale customer with swan creek, bought in excess, and didn't purchase for a few years while we went through our stock. Debbie Duke informed us that they run on territory and because ONE other store in town, holds their candles, we are no longer allowed to purchase wholesale? The other store in question started buying AFTER we already held an account for multiple years (or held territory, in debbies words) So we held the territory, according to Debbie and then they backdoored us with selling to a different business within said territory. After asking for clarification on said policy, she said that we had two years after our last purchase date before we are classified as a new wholesale business. After the two years the territory is no longer allocated to us. We never recieved notification that if we didn't purchase by a certain date we would loose access to buying wholesale. So not only did they blindside us by not notifying our business of the potential loss in wholesale status/territory, they did it quietly, set up another account in the same town, our territory, and then when we went to order more we were struck with "we have a better customer already in your town" WHAT!? It appears they just stick with whatever company purchases more and screws the other small busineses which to that is contradicting especially if they claim to hold territory and respect to the other businesses sales. They didn't do it for us. They didn't hold territory for us, nor were we notified of the impending loss of wholesale status PRIOR to THEM taking on another store within our territory. Extremely disappointed. I won't even get into the WHOLE attitude from the front desk receptionist and Debbie herself. While I can understand the sass and attitude from minimum effort workers, I am blessed with backgrounds in law, customer service and psychology to understand that people just have weird days. Hopefully Debbie gives me a call back, with a better attitude and her listening ears working. She "didn't have time to look into the account" nor listen when I called because she wanted to go have lunch...maybe she was hangry