In need of some CBD while in Louisville, we came here because it was recommended to us. Let's start with the incredible glass artwork. My favorite art medium is glass and I have to say they have museum-quality glass here! WOW. You could place these items in your home as artwork and some of the pieces are so conspicuous that no one would know they are smoking accessories. Seriously. But I wasn't here for that, I needed some CBD. The girl at the store was helpful, but a bit vague about what some of the products did. We asked a few questions but seriously... VAGUE. Didn't get straight answers to some of our questions. That's ok, we were with people who knew their thing and helped us out. All in all, service was good albeit vague, their selection of products was great as is their smoking accessories. read more

I bought a torch from there that, to be fair they warned me would not work. Which they were right by the way, but if you already knew it wouldn't work, if you knew it was a broken product, why would you keep it on the shelf and continue to take your customers money in exchange for a product that the shopkeep themselves admitted was broken? read more

Great Smoke Shop with an ASTOUNDING assortment of glassware. If you are a fan or collector of smoking accessories... this is one to check out. The staff were knowledgeable and friendly and willing to bust out anything on stock for a hands-on look. Only warning... bring your $$$... Prices here are not cheap! read more

Cool little head shop in a great spot of Louisville. We walked in and were amazed at the selection and art surrounding us. They have a HUGE geode that was breathtaking and impressive, you'll have to walk in just to check it out. The guy working was extremely personable and easy to chat with. Great little spot with some cool items, if you're walking around in the area, you should definitely check it out. read more

You know, I never thought I would review a smoke shop. I mean, I don't smoke...anything...anymore. But, here we go anyway... From the outside, it isn't much, really. Just signage and neon on half of an old building that used to hour a chiropractor office. But inside...it is nice. Think jewelry store, but with glass pipes and other glassware. I LOVE the ray guns they have, and wish I was into frivolous spending still, because I would be collecting every damn one of them. And the kraken...I want that glass kraken!!! But, yeah...they have a great collection of glassware an other "accessories". My first time in was just to check it out while on a casual stroll. Later, I went to pick out a ecig kit for someone who really wanted to quit. The girls working there are some of the most helpful people I have met because I had no idea what I was doing. They didn't try to up-sell and gave me a quick education on ecgis and juice options. Later, I returned to buy another ecig for someone else. Still same friendly, helpful staff. Even the owner shows that he just wants happy customers. So...yeah...I love this place and the awesome people who own and run it. read more

I love the store! I always receive very friendly service especially from Mindy. They have the best prices and quality on Kratom. Their competitor just one street over on Barrett Avenue charges eight dollars more for a 30 g pack of Kratom powder and it's complete junk. Their house brand of red maeng da saved my life and provides a quality mind boost and sense of well-being that I have not found anywhere else. This store also has anything and everything else you could need related to CBD or glassware. Keep up the good work Puff! read more

Don't shop here - I went in to purchase a blueberry CBD cartridge - when I got home my bag contained mango cartridge. I took it back within 24 hours unopened - and the same clerk who made the mistake said - sorry about your luck. I asked to speak to a manager and was told - here's an email address. This is my first time buying any type of cartridge like this and I really feel like they took advantage of my lack of knowledge to unload unwanted merchandise. Be careful - or they will try to unload non-selling merchandise on you too. read more

They're all super nice, besides this one girl who seems to always act like she's better than anyone. The girls working there are nice and friendly, they talk to you, joke to you and give you great advice! The store is beautiful and very very clean! They have a variety of water pipes, products for tobacco use and E-Cigs. My boyfriend and I go there for Kratom, it's great for cleaning and aroma therapy. They give you more uses for the item as well! I Will definitely be coming back! read more

I adored the piece selection they had there. Beautiful pieces that I hadn't seen elsewhere, generally seeming to lean towards the artistic side of the pieces, which was fun to just look at. read more

My review isn't so much about the store but the employee. I purchased a hemp bomb vape pen and the girl working the cash register asked me to 'try it' before I left and I did. But I got home and opened the box again and she SWITCHED it out with another less full pen. It's 90% empty already after taking it out of the box on day one. She told me it's the same one she uses so I have no doubt she thinks she pulled one over on me. Not cool. I spent over $80 in this store in one day but I won't be coming back. read more

Specifically liked how organized and modern the shop is. Exceptional customer service, Dustin and Mindy was very helpful and engaging. Initially came in for a specific item but was referred to another and couldn't have been more satisfied. read more

Gorgeous shop with friendly employees. They didn't have the item they thought would serve me best so they sent me elsewhere. Who does that anymore? I truly appreciate that. I did buy some Hemp Bombs vape from them. It's one of the top rated vapes of the year. Checking it out for anxiety and pain relief. Here's to hoping. read more

I've always had good experiences here. Always refer to the pieces as "pipes" or "water pipes," or you will get kicked out for discussing illegal things. The employees have no problem showing you any piece that you'd like to see or explaining how something works. Mostly female staff and they don't take shit from rude customers so if you're nice to them they'll be nice to you. The glass is high quality and reasonable if you're looking for something basic. The more artistic and intricate the piece, the more costly. Glass is an art and you're paying for a piece of art so you can pay either $20, $600 or upwards of several thousands. Either way, I've never had a bad experience with purchasing. read more

Puff Puff Pass - My first bubbler from PPP, $45. - Tobacco Shops Near Me - Louisville, Kentucky

Managers are rude prejudice and irresponsible. Have seen mgmt really bad customer service If you want to get ripped off and have people treat you bad then this is the place. Also some shady activity they pretend not to acknowledge. read more

The sales people at the store had very little information as to why I should spend money on a nice piece. When I asked why the pipe they were showing me is worth the money they asked for they had nothing. Seemed put off by me asking questions. read more

I always go in and purchase the clearomizers because they sell them at 4 for 10 which even if I am running through 4 a month is still cheaper than buying cigarettes... Well this month I go in I buy 4 and then I buy some more fluid because I think I have not found what works for me yet... They have always been snotty, but this time i have had 3 out of the 4 tips break off.. and you cant return anything in the store... My last tip broke off from me trying to remove a hair from it that is how easy it was... I will not shop here again after this mess they sold me.. I have never had a tip break so easy.. My friend broke her tip off but it was because we were drunk and we dont know how that happened... But 3 out of the 4 in just 2 weeks... You girls can keep your snobbish attitudes there I will take biz somewhere else... The bad part is I have several friends that use vapor and I have recommended them to you.. But now they see the crap I spent money on and they will not come back as well.. I can guarantee you that... I would call the store myself but the very first time i walked in, she gave me the wrong thing I purchased and then changed my mind and they were both like we cant take exchanges... not even when you originally gave me the wrong thing????? BTW their fluid is squat... I will go back to Cox... Thank you very much.. So much for being closer... Oh and by the way, the way those girls dress sometimes you could get a better view at a strip club... I recommend Trixies.. read more

First time writing a review in my life...but that was some very bad service. And I will not go back there. She (the manager?)was so domineeringly rude, cutting me off, just immature behavior and not there for my needs or to serve me. Definitely about her. Even asked to let the other employee to wait on me and was refused. Very uncomfortable Be Careful, read more

The first couple of times we went to this store where great. The staff was very eager to answer questions, offer advice and give you a great shopping experience. They actually came out from behind the counter to assist you as soon as we came in the door. About three weeks ago on one of our visits I purchased a small battery and charger. Yesterday it suddenly stopped working. So I took it back. When we came in the store no one greeted us as they had before. When we came around to the counter there were two young ladies behind the counter filling their ecig tanks and talking. As we got close the one sitting down looks up and with no enthusiasm at all asks what they can do for us. I show her the pen/battery and charger and explain that one or both of them are not working and hand it to her. She hands to the girl standing up who fiddles with it a minute and announces that the charger is bad. The one who is sitting says we can replace the charger. I said that's great. I want to also buy a bigger and better one while I am here so I can make this one my back up. The standing one then questions if they even sell that charger and looks at me like I'm lying. The sitting one tells her yes they sell them. So the standing or goes and can't find them. Comes back and her and the sitting one discuss where they might be. The standing one goes then comes back empty handed again. Says something to sitting one, spends a few minutes fiddling with the pen again and announces that it is actually the battery that is bad. Then informs me that they can't replace it and points to the sign on the counter that says "All sales final" At this point I explained that while I was aware that all sales were final I thought that any good business would replace an item that broke down after a ridiculously short time. Like less than a month. The standing one looks at me in tiumph and says. "Well you did say it worked for you some of that time" I looked at her in shock and she says "WELL DIDN'T YOU? " I left the pen and battery on the counter and walked out with my wife. We I know these guys won't miss the few hundred a year I might spend there. But my Co workers spend thousands and I plan to make sure every one of them knows how we were treated. And happily recommending Smokers Dreams right down the street read more

I forgot to bring juice for my ecig to work one day so I stopped in to pick some up on my lunch break. The girl with the purple hair (didn't catch her name) was GREAT at helping me out; friendly, nice, helpful and in general a pleasure to deal with.... however I can't say the same for the rest of the staff I've interacted with. The bald guy was pretty rude when I asked him a question when the other girl was mixing my juices, the other two employees on that shift just stared at me and made me feel awkward for existing in their shop. I figured it was just me having an off day, so I dropped by today and the purple haired girl was with another customer. There were three people working so I waited for someone else to help me. A blond girl with bangs walked by and ignored me on the first pass, when she walked by again I got her attention and was made to feel like my question and presence were an imposition. It's a shame there's only one person on staff who's good at customer service, they have a great selection of glass, their ejuices are pretty tasty, and the location is super convenient for me. Oh well, I'll just stick with other local shops for my needs. read more

Good selection! Won't be back though. Cashier made me feel extremely uncomfortable and unwelcome. After showing my license, he gave it back to me and I gave him my credit card. He then asked me to give my license back to him so he could match the names. I am 22 years old.. very odd. Won't be back! read more

I had heard from several friends that the staff here are not very knowledgeable or nice, and that they gauge their prices, but I decided to go in anyway. Turns out my my friends were right. I went in and left without buying anything. read more

The girl that said she was a manager stood and b itched to anyone that would listen about all the girls she just had to fire meanwhile talking to her Boyfriend on the phone and ignoring several costumers. I was with guys and she equally ignored all of us. Lost out on major money. Will tell everyone how terrible service is at this store. read more

OK shop. Decent selection. Helpful staff. Prices are pretty high though. First time I was in there a staff member took the time to go over some of their selection and discuss things with me. Better shops on the same street honestly. But if they have what you are looking for I would shop there. read more

In life there are some things you will never forget, no matter how old you live to be. Your first kiss, first car, best friends, your child's first steps, or perhaps the death of a loved one. Today was one of those moments that I will remember on my deathbed, as I relive the precious moments of my life. Walking into Puff Puff Pass, I was greeted by two of the most beautiful creatures to ever walk the face of the earth. Jenna and Shannon they were called. I was so struck by their presence, that I could barely articulate the reason I had stopped by. "I need coils for my Nautilus Aspire tank", I blurted out...hoping that Shannon wouldn't notice how awkward I felt, as I tried to lower my gaze out of respect for whatever man was lucky enough to have her in their lives. Shannon found the coils, however I required 1.8 ohm coils and she held in her tiny, delicate hands, a package of 1.6 ohm coils. Mesmerized by her striking lavender aura(no, really), I found it difficult to mutter the words "I need these in a 1.8". I didn't want to upset her, the thought of it is too much. It was then, that Jenna said, " I think we may have them, let me look". I had never been so impressed with someone. Here before me, an earth angel that went above and beyond just to find the proper coils for me, a has been who is just old and in the way. "If you only have them in a 1.6 ohm, it's ok", I asserted. However Jenna was on a mission, determined to find what I had came there for. And after only a few awkward moments in which I couldn't make eye contact with Shannon out of shear panic, she held them to the sky. "I found them, here you are sir!" Sir? Her mannerly reply reminded me that in fact, I was half her age. "Sweet", was my reply. I payed for my items and thanked her for her help. I then thanked Shannon for her hep as well, and vowed to never forget their kindness this day....and I won't....not ever. read more

Just had the best retail experience with Amy and Angelica. Both were extremely knowledgable, friendly, and patient with any questions I had. Great selection! Definitely going back! read more

Love this place. Great selection with many beautiful pieces. The staff was helpful, answering questions about different pieces and local glass artists. I was able to buy three great pieces plus a scale and jar without making my wallet cry. read more

Guy helped me understand that Curtis Roadside and towing are a predatory towing business.

I had bad service I was waiting in line while she was working with a customer in front of me and while I was waiting another customer came in she go and help the other customer that came in after me so I called to talk to a manager and she answered and said I was talking to her about what happened and she hung up on me and I feel like it was a racist thing read more

Horrible service. HORRIBLE. I went in there once last week and tried a few juices, they took a while to help me sample some flavors but no biggy. Then, when waiting to sample a couple more, I heard one of the two girls getting REALLY snarky and rude to another customer, just because he didn't know what equipment he had. I was in line for about 10-15 minutes, and there was only 2 people in line. Very time inefficient. I went in again yesterday to *try* and get either a new ecig or tank. I was in there for over 20 minutes, waiting to look at *something* The one and only lady I saw working there spent the majority of her time helping some guys with were looking for a water pipe and some other guys who I saw in the pipe area. She told me three times "it'll just be a minute" without me saying anything, but never greeted me, and said it as though it was a chore. I went over to the water pipe side and stood there, waiting to see if she was going to get to helping me at *some* point.......and she claimed at that point that they had been waiting for 35 minutes. First, I never said anything to her. Second, I didn't see these guys when I walked in. Third, IF they were there for 35 minutes, that speaks more on their lack of timely service and lack of GOOD staff. I ended up leaving because I felt as though she just didn't care whether I got what I needed or not. I even said I felt the service was crappy, out loud, to my friend before leaving, and she didn't seem bothered by it. Shitty service Shitty staff. read more

The "Hottie Squad" at this shop know their stuff! Always courteous and helpful. Super professional and clean. Puff Puff Pass is rad....

Drove an hour and a half to this shop because the owner told me on the phone that he had all kinds of illadelph and roor glass. It says main distributor of those companies in KY. False. He has about 6 total. All minis. All way over market value. I have friends who work for illadelph and they told me this place is flat out robbing us blind. I knew it when the girl behind the counter (who by the way didn't know the difference between ceramic and quartz even though that's her job) told me the price was 900+ for a piece that retails 500 max. Overall. If you're into handbowls, this is the place for you. If you're into knowing more than the owner or people who work there, this is the place for you. But if youre serious about your glass and aren't looking to take out a mortgage to afford anything in the shop, this isnt the place for you. And those thinking "maybe you just cant afford it". I went into the shop willing to spend up 1.5K on something legit. But those mini pieces I drove an hour and a half for aren't worth it. Sticking to the instagram market. read more

The massive selection and quality is the only reason it gets 2 stars instead of zero. When I was examining a spoon and a chillum, Daisy freaked out and said I "licked all over it" when i took a dry drag from it to make sure it was air tight. How am I supposed to make sure a piece isnt defective? Amateurish and rude. I wanted to throw it at her and tell her to get bent. I won't be coming back, and neither will any of my friends. Do yourself a favor and go to one of the better shops in town like the Herb and Natural Mystic. They know how to treat customers. read more

HORRIBLE SHOP DO NOT SUPPORT!!Well I joined yelp just so I could tell you how horrible this store is. I am a glass blower have worked in multiple shops , have visited smoke shops around the world and this one is the worst . The staff is rude uneducated and I hate to say it there as eye candy and nothing more. There is a shop up the road with crack pipes id rather shop at. DO NOT SHOP HERE. They sell dysfunctional cartridges, China glass and say it's American made " that means in most cases child labor". This hell hole gives shops a bad name and when it closes I will be a very happy camper.. REPEAT: DO NOT SUPPORT THIS SHOP!!!!! Many other hard working in the area that will give you what you want with a smile and at way better prices. Puff puff pass = RIP OFF. read more

One star doesn't even cut it!!!!! The most awful experience ever for starters . I came in to purchase some oil for a E-cig that was given by a friend. The girl opens it and said something smelled weird like drugs , handed it to the other TALL girl working . She said I needed to take it out of the facility , confused I asked why. Knowing the person who have me the Ecig has never done drugs before. I come back and the Tall girl said she should call the police for me bringing that in, I said "well how am I supposed to know what drug u all are even talking about when you won't say what you think it is, and this was given by a friend." VERRRRY RUDE! Uppity Bardstown road typical people LABELING THEIR OWN CUSTOMERS WHO SPEND MONEY COMING IN!!!!!!!!!!!!!!! NEVER RECOMMENDED WILL NEVER GO BACK TO THIS PLACE !!!! AND I SERIOUSLY HOPE THEY MAKE NO BUSINESS!!! No way have I ever been so disrespected as a customer and I'll GLADLY take my business to Up And Smoke! read more

Staff was "highly" not intellectual on the product they sale and if I was a UC this place would have been shut down due to how they spoke about the herb smoking products and test cleaners poorly executed sales pitch.. Looks cool from out side but then your over loaded and filled with anxiety from the over load of shit everywhere and being watched like a hawk as if your gonna break into a glass cabinet read more

This place sells counterfeit pieces at such a markup, that they should be charged with felonious robbery.. I bought a $900 dollar "illadelph" and the labels on it are already starting to fade after less than a month. Also, the shop owner apparently does not barter on the price , which is unlike any head shop I've ever visited. I'll never shop here again, and I'd recommend that you don't unless you have an endless supply of cash to spend on cheap knock-offs. read more

Went there during business hours today. Door had a "Be back at 4:00pm" sign on the door. A couple people, including me in the parking lot waiting. At about 3:55, someone inside changed the sign to say "Be back at 4:30pm". Everyone waiting got pissed off and left. First and last time going there. read more

PUFF PUFF CRAP!!!! Bought an e-cig battery, got it home and the button stayed depressed and it shocked me... Brought in next day and they wouldn't return it... Thankfully there are a plethora of other head shops in the area and their prices are high anyway... read more

Staff is extremely unhelpful. I do not recommend going here for anything. Waste of time and money. Save yourself a headache!

I have never been to a worse glass store. The "owner" is geeked out and telling us the whole time that this foreign garbage is American made. It was all a complete lie. I hope you guys will shop elsewhere when looking for quality glass, because this place is not it. read more