Ready for a HORROR STORY that makes one wonder what happened to CUSTOMER SERVICE. In October 2013, I received delivery of a steel cabinet from the manufacturer (Pucel Enterprises, Inc., of Cleveland, Ohio). After the driver left, I unraveled the shrink wrap and the cardboard covering the corners and top of the cabinet and noticed that the interior of the cabinet was extensively scratched up and the top of the cabinet (above the doors was bent in such a manner that the cabinet was a loss) and could not be used. I immediately contacted the local shipping company (who delivered the item) and informed them of the damage and they told me they would be happy to pick up the damaged cabinet but they needed authorization from Pucel or the firm that I purchased the cabinet from. I called Pucel and they told me, not their problem, contact the firm I purchased it from. Since that time, I have spoken with several companies that do cross country shipping and they have told me that, THIS MATTER IS THE RESPONSIBILITY OF THE SHIPPER. To date, Pucel has sent me ONE can of touch-up paint and told me that that was ALL they were going to do and to pay the vendor and enjoy the cabinet. They also told me that calling them directly was not going to resolve this matter as they were not the responsible party and have no obligation or interest in this matter. Pucel personnel then stressed that they will not replace the NON-useable, damaged cabinet (still sitting in my sitting in my back yard). The vendor has attempted to help me resolve the matter by ATTEMPTING to have Pucel authorize picking up the old cabinet but of course, no action to date. Terrible customer service, don't care about the customer, don't bother us (from Pucel) and they have the nerve to tell me to pay for a damaged, non-useable item. CRAPPY response from a business that uses the punch line, family owned and operated!! read more