We've had a storage space here for a while and it is very secure, easy to access, and the staff is…read morealways especially friendly and helpful. I've had very positive interactions with the manager, Casey. It feels like a more personal experience than I would usually expect from a Storage facility.

One of the very few storage facilities that have personnel on site all day long. Yes Casey and…read moreJonathan do an excellent job of maintaining my trust in this facility. I have had 1 unit since the year 2010. Recently I rented an additional 5 units temporarily and based on price , security and customer appreciation there was no other facility I would even consider. Peter

Great neighborhood and very convenient drive up locations as well as the smaller less expensive and…read moreharder to access spots. Doors are open till late. Very very clean and in a super safe neighborhood. If you have valuables this is the kind of place you would want to store them. Fairly convenient to the highway even if you are coming from a city away. Store valuable things here - it isn't free. Don't store junk.

Let me start by saying that the staff at Pleasanton Extra Space are amazing, kind, and helpful,…read moreespecially Vanessa. My review is not about the facility or the staff, it is about the pricing. I just received a rental increase of 34% which was an additional $176 per month. As a senior citizen, I cannot afford a monthly increase this drastic. There are other facilities in Pleasanton, some that are climate controlled that are renting for less than my current rate with Extra Space. There are rules for rent increases for housing; maybe we need to contact our state representatives to suggest rules and limits on increases for storage rental fees as 34% is both shocking and unreasonable, in my opinion.

I need you to make a change and Judy was very helpful. Mitchell and district manager were also…read moreinvolved in. I couldn't be happier! They were exceptional! They do business knowledgeable, professional, and friendly way. It is an extreme pleasure to work with Judy, Mitchell, and the district manager!

Total SCAM !!!! The rent prices they offer are just a scam…read moreto get you in. Then 3 months later you get a big rent increase. Don't fall for this scam like I did. Also they have a lot of fake reviews on Google. Most of their 5 star Google reviews are obviously fake as they have the same format.

Service is very good here, but really irritated - just got notice that they raised my rent 20%…read more I've rented there for years, but now I'm not so sure. An occasional increase would've been easier to swallow than this steep increase. Just be prepared for that possibility if you rent from them.

Love this place, good pricing and excellent personnel. I highly recommend this facility!read more

Mercedes always has great customer service when I come here. It's a great place to store your…read morethings. It's very safe and secured

Hands down one of the best storage facilities I have ever used. Been here for 20+ years and never…read morehad any issues here. I recently was thinking about leaving because I wanted to find a closer storage place to my house in San Lorenzo, but couldn't do it because the customer service that I get from the building managers Mercedes / Dustin is by far some of the best customer service I have ever gotten. Nothing but kindness every time I see them on site. This is the reason I decided to make the extra 20 min travel to Dublin and not find a closer storage place. Top notch service for sure.

They're great! I appreciate them so much! They have always gone above & beyond for me when I was at…read moremy lowest point in my life!

[I am cleaning out my yelp review drafts and did not realize it never posted. Posting now but keep…read morein mind this happened a few years ago] If I could give this place zero stars, I would. My husband rented a second-floor storage unit here for the past three years. While we initially had no issues, that changed in mid-2020 when we began hearing about break-ins--specifically targeting second-floor units due to the open wire ceiling panels. Tenants were reportedly sleeping inside units and accessing others by dropping in from above. Although our unit wasn't hit at the time, it raised serious concerns. Fast forward to this year: we stopped by the unit to grab some tools, only to find the roof had been cut open and several of my husband's tools stolen. He reported it to management and secured the damaged ceiling with a cable. The following weekend, we returned to check on the unit again--and found our lock hanging, unlocked. Now, my husband is meticulous with locking things, and this particular lock cannot be removed without locking it first. It had clearly been picked. Inside, our unit had been completely ransacked. Everything was gone. While I stayed by the unit, my husband spoke with the on-duty manager, who came to assess the situation and casually mentioned that police were already en route for another incident. We waited over an hour before realizing she had never called. My husband ended up placing the call himself, and we waited several hours in the heat for police to arrive and file a report. We later found out that our unit had been accessed at 12:55 a.m. on Monday--days before we returned--during a time when the facility was supposed to be locked. This means the thieves were inside the building overnight, hiding until staff left. U-Haul is supposed to have systems that alert owners to unauthorized access. No alert was ever sent. No check-in from management. Our unit was robbed and left unsecured for days. We also learned that one of their trucks had been stolen that same night--very likely used to haul away our belongings. These trucks have GPS tracking. It took them until the weekend to even realize one was missing. That's gross negligence. This facility claims to have security measures in place: coded entry, camera surveillance, and alarms on unit doors--but it's all smoke and mirrors. None of it protected our property, and none of it helped identify or prevent what happened. Worst of all, they never warned tenants that this was a recurring issue. If you're considering storing your belongings here, be extremely cautious. We lost everything.

Very courteous, clean and well-maintained. Shawn and his staff do a great job all-around!…read more In addition to the reasonable cost, CubeSmart has a $10 move-in van. It is actually available too, unlike the phantom trucks that other places advertise but rarely have. Clean and runs well (gold stars for that). My cube is clean and indoors. This section of the property is new -- and it's nice! The inside dimensions aren't really 10x10x10. More like 10x8.5x8. But given the reasonable prices and PERFECT location, this storage place is pretty much the best I have encountered.

This place is a clown show . They never answer their phones, the office is always closed and locked…read moreduring business hours. The paint is run down and looks like crap. Whoever is in charge of this place is just taking advantage of the free rent upstairs. The gate was broken and just left open for several days/almost a week. They aren't up to date on contact with clients. I have had a few friends broken into here. Not a place I plan to have my storage unit. I would choose the new Public Storage across the street.

This public storage has great customer service! I got a great deal for a storage unit during my…read moretransitional period and have been very happy with everything. Thanks Public storage! Alex

There hasn't been an agent available once when I needed someone. Also, they simply decided to…read moreremove the online discount after a few months, which they can do at any time. This is a company that does not like their customers.

Don't get me wrong the staff is nothing short of great to work with. I just believe their pricing…read morepractice is absolutely ridiculous. They lure you in with a really decent rate as long as you prepay for 4 months. Ok great. Come renewal time guess what? They jack up the rate 50%. Can you prepay another four months at the current rate? no you can't. I went from a hair under $200 with insurance to about $300 - So you are either stuck paying 50% more (after introductory rate) especially if you have a bunch of junk or you move out. I chose the latter as I do have a truck and I was able to get a shed in my backyard. This may be the practice in the industry, but personally it feels pretty scummy to me. I'm only giving 2 stars as the staff were pleasant and easy to work with. As long as you know what you are getting into things should be fine. I just wasn't aware the rate would increase so drastically. Buyer (ahem renter) beware

I was very happy with the customer service however, they don't have the same service anymore! I…read morespoke to an employee who said the manager can help, but they didn't wanna help putting it on the system.

The staff here are fantastic. I have been renting a space for a while . Keeping into things that I…read moreneeded and had no space for . The place is clean, safe and well maintained. Good security and easy to get in and out. They have carts that can help you move heavy things around . I'm happy to have stored here and if I ever move back to the bay- and need a place to keep my things- I'm here It was very cost affective for me to keep my things here - auto pay really helped a lot with my billing

Dublin Self Storage is always quick to answer the phone or call you back asap when you call and…read moreleave a voicemail. Super helpful, I was there over a month ago with a storage unit and my experience was top tier. Teresa is the best! Very professional and great energy. Definitely recommend :)