DO NOT RENT HERE! Pros: The staff is very nice. Cons: They work for a corrupt company whose CEO must lack a soul! They're doing the devil's work for less than $50k I'm sure. This is a classic tale of American capitalism, deception and greed! There are many loopholes in the safety and security here. If you must rent here, do not buy their insurance! IT IS A SCAM! Bring a homeowner's or renter's insurance policy with you when show up. Their insurance company will give any bogus reason to not pay out claims. I'm curious to know what percentage of their claims are actually approved. I've been renting here for 3 years. My storage unit was recently burglarized. MY LOCK WAS NOT BROKEN OFF; BUT MANY ITEMS ARE MISSING! Because I've been paying for their insurance policy, that I was told that I had to have at the time I moved in, I filed a police report and insurance claim. Needless to say, they denied my claim. The goal is to get as many consumers to buy coverage, only to deny claims when things happens. Their reasoning for denying my claim is that there is no proof of forced entry! No, my lock wasn't broken off but clearly some really savvy thieves found their way inside. It could've been the mesh ceiling or wall! In my case, it is believed that the tenant next door to me removed the screws from the adjoining wall, then took just some of my things in hopes that I wouldn't notice and put the wall back. The district manager sawed the lock off the neighboring unit and went inside with police officers and detectives to see that the screws in that unit were mixed and matched. Some were even missing. The wall was also somewhat misaligned. The renter had virtually nothing in there, which proves that he uses his lawful access to the facility to steal from other tenants. Because I am missing two big luggage sets, that wall seems to be the best way that thief was able to take them, along with other things. Two of the items that I am missing were placed in the unit on April 17th. They were gone when I returned on May 2nd. The insurance company wouldn't accept footage of me dropping items off just weeks before as proof that I had it there! When the employees of Public Storage reviewed the alleged thief's access history, it was found out that the man had been there regularly and spent an hour or more in the facility on occasions. The security footage from the parking lot shows him leaving with nothing at all even after staying there over an hour. Another video shows him putting several things in his car. However, the surveillance video is so poor, especially compared to the technology that currently exists, that we couldn't make out the items that he loaded into his car. The police could barely make out faces on the footage. Since his personal lock has been sawed off and he's been locked out of the unit, that tenant has not been back to fight his case. This speaks volumes about his guilt. How is it that he'd been there regularly in the past, but now he's missing in action? Weeks have gone by and the same lock that was was placed on his unit by management is still there. What makes matters worst is that when the city of NBV police arrived on the scene, they noticed that their unit, which is on the other side of my old unit had been burglarized also! The wire ceiling above their units was cut open. The staff told the officers that they didn't know how long their ceiling was cut open like that! So they don't even check regularly! I was given a new unit to make me feel more comfortable. The one they gave me had a wired ceiling that was already busted open! I rejected it! The ceiling in that unit is still busted weeks later. The ugly truth is that THERE IS NO WAY TO REALLY SECURE YOUR ITEMS HERE! Don't let their big display of camera monitors in the office make you feel safe! There are about 3 cameras! None in the elevators or on the floors. The pedestrian doors to the gate can be opened without a code. The entrance to the facility is open 24/7. All of this makes it super easy for people to get in and pick through people's things without ever being caught. There's even possibility of violent attacks without any proof of the crime! Employees will insist that you have to have insurance at the time of move-in BUT YOU DO NOT HAVE TO BUY THEIR INSURANCE SCAM! Based on my research and my recent experience, Public Storage is scamming the American public out of millions of dollars via the bogus insurance policy that is forced upon tenants. Its affiliate, Sedgwick CMS is wrongfully denying claims to satisfy its client--Orange Door Insurance. Do not be fooled. Orange Door Insurance is just a subsidary of Public Storage. They have no intention on providing insurance for the safety of your property.Their goal is simple--take your money and keep it. I've read horror stories of customers on various websites that were denied claims even when their lock had been broken off! read more

I am about to start my 7th year here at this particular facility downtown Miami, I have had to ask myself on several occasions during the course of almost 7 yrs, "do I want to move to a different storage facility due to the rate increase or possibly a better location?" Each time the answer comes back a resounding NO!!! The reason why, is because this location has "someone" that no other storage facility has and that is ~ Dorothy, Property Manager of Public Storage, 5th St. She is extremely knowledgeable of not only her property but the storage industry as a whole and what is going on with her competition. She is always courteous and professional, and extends the utmost in customer service to everyone that enters the facility. As for her residents she takes a personal interest in each of us and gets to know everyone of us on an individual "caring level" ... she definitely deserves the crown title of Queen of Customer Service & Property Management! As a long-time customer/resident I think I speak for most everyone else ... we are truly blessed to have such an awesome person managing this property! Deborah Kall read more

the location closes at 6, which makes it impossible for me to get something after work during the week, which only allows me to get on sunday, which i would rather spend with my kids. and they threaten me that if i am not out by 6pm they will keep me locked in all night!!! what the hell is that about!!! how is that not illegal if im in the middle of moing something and they lock me in??? how do they know i dont have to take special medication or an emergency happens!!!! read more

Both Dorothy and her coworker (I forget his name, sorry) are Amazing. This is a great location to store things in Miami. Across from the police station, easiest access to and from I95 and the parking is locked under roof. Again I can't say enough about the staff they are professional and nice. You can't go wrong with this place. read more

I have been doing business with Dorothy for the last five years, this Public Storage is not the best deal in town, but I understand that is located at the Heart of everything which makes it very convenient, but she keeps me there, I love her Customer Service and professionalism. I have three units at this location right now. read more

It's always a pleasure to see Dorothy. She's pleasant, courteous and efficient! The facility is always clean and everything runs smoothly thanks to Dorothy. She makes the whole experience seem more like fun than a chore. Thanks, Public Storage. read more

Nester was amazing, very helpful with excellent customer service. He took me through every step that I needed to know for my move. Will definitely recommend this location for anyone. And ask for Nester he is excellent! read more

Joseph was honestly an amazing help! Being a first time customer he provided an excellent experience and walked me through the process! Major props to this business and its employees, definitely recommend read more

Freddie and Dorothy were awesome, helpful, knowledgeable and efficient. It was a great experience - my first time with Public Storage. I recommend this facility and the staff to everyone. read more

Mrs Dorothy is wonderful. She has always been really helpful in a stressful time, while moving is a pain the manager and her team made it as easy as possible! Thank you Martha read more

I am really amazed with Public Storage. Doing the contract was a breeze and using my unit is very easy. My clerk, Osiris, was excellent. Bravo to her! read more

Great experience! Staff was excellent, very helpful to our needs. Our rep was Nestor, great attitude, very helpful. Facility was clean and neat. read more

Great storage facility. Very clean and secure! The customer service is worth coming to this storage facility. Very helpful, very satisfied!

Oh well, once again in public storage... Do it yourself or pay too much kind of a thing... Boxes are way too expensive.

wonderful facility, helpful staff. fast, efficient and a secured place. I would high recommend this place.

Employee was very friendly and knowledgeable about the all aspects of the storage facilities.

Osiris is great! She helped us out and we found an incredible space at an excellent price .

Very good this place. Clean, good location. Very good customer service from Dorothy!!!

Dorothy and Company were amazing. Very cheerful. My experience was great.