A person from there charged me 2 times for 1 month, of which I used storage less than 9 days. Been waiting on the refund for that extra month for more than 3 months. I deposited the refund they send me and then they tried to cancel the refund. CAUTION. They are not above board in their legal dealings. Choose another city/location if at all able. read more

I cannot get anyone to respond to my phone calls. I have left multiple messages, as instructed, to cancel our reservation...as we did not end up needing the storage unit. I have been charged for a month's rental and have never even stepped foot on the property. I cannot find a way to cancel and request a refund online and was told to just call. Again, no credit has been given and no return phone calls have been made to me to resolve this. An attorney is my next move apparently. this is the hickory, NC location. read more

Super nice staff. Went above and beyond offering help with anything 6 may need. Gave really good advice on the best way to maximize the space available in the unit I rented. The only problem I have is the fact that there is no electricity in the unit. Other than that, I would recommend this facility to anyone in need. read more

The office is rarely open for you to talk to an attendant if you have a problem, they have office hours posted but apparently they don't go by them. The property is not kept up well, weeds everywhere, rubbing up against your legs when you're getting your stuff out of unit. Homeless people wandering around inside gate after office hours. read more

This place is insane don't rent a climate controlled unit because it will be cold in the winter and hot in the summer. Trash outside in between storage units. When I first got my unit i was paying about $70 with insurance a month within 3 months it was $90-100 and after A year of renting I'm paying almost $160 a month and still the Climate controle don't work even though I drove over 4 hours one was 2 different times to let maintenance inside my unit after all this we had water damage. read more

There is never anyone in the office at this location to assist you or to take payments. Make sure you have all the particulars about leaving a unit before, because they will hassle you about any and everything. They raised the cost for the unit at least 4 times over the 8 years I was renting the final time increasing the cost by 1/3 the amount of the previous rent, which I found to be outrageous. They never did any upkeep on units and the plaster was falling from the ceiling in the one I rented. Won't ever rent from these guys again. read more

!BEWARE! The workers will steal your stuff. Just ask Hickory police dept how many break ins has been reported there. There is no security cameras facing your unit. They are fake cameras. They lie to you when you move in. Our unit wouldn't close all the way at bottom so stuff that wasn't stole is ruined from mold. They told uhh Us to go buy our own strip to fix it. Never answer the phone in the office or call you back. Worst company ever! read more

I would really like to give this business "ZERO" stars, but YELP wouldn't let me post the review without giving them one star. I've been renting for over 5 years, and have never missed a payment. When I first moved in, this business was clean and safe. But over the past several years, they have let this business evolve into a dump and unlicensed homeless shelter. With weeds growing everywhere (even up through the pavement), layers of dirt that blows into the units, and awnings and siding that hang from the building, it's obvious that the owners are not maintaining the property. I have noted on multiple occasions that homeless people are living with their animals in the units. When I've made the management team aware, they tell me that "it's too hard to get them out. We have to fill an eviction notice, and corporate said just to let it go." Where are these people eating their meals and using the bathroom? In their units, of course! Can you imagine the vermin that this type of behavior brings to the property? I finally made the decision to move to another business, when I received an email on a Saturday evening "thanking me for vacating my unit." I immediately called the business, but no one answered. So I rushed over to the business to let them know I had not vacated my unit and to make sure my property was safe. The person working that evening finally realized after I explained to her multiple times that I had not vacated my unit, that she had mistakenly closed my account. Yes, mistakes happen, but it made me realize I had to move. I found another business in Hickory that was much cleaner and SURPRISE! - no homeless people living at this business!!! When I arrived @ Public Storage last Friday morning @ 9:30AM, to vacate my unit "in writing" per their policy, the door was locked. While their sign (and voicemail) stated they would be open at 9:30AM, I ended up waiting 40 minutes before finally leaving at 10:10AM because I had an appointment I needed to be at. This was just another confirmation that this business is EXTREMELY poorly managed with no consideration of the customer. When I returned later that day, even though it was the first day of October, they handed me a bill for the entire month. I understand paying for one day in October, but the bill was for all 31 days!!! Of course, they didn't charge me insurance....as I had vacated the property....how nice of them....REALLY?!?! I would NEVER EVER recommend this business to anyone. read more

After renting a larger unit for ten years, always paying on time, I was very disappointed in this company's decision to charge me for an entire month's rent when I vacated the unit on the first of the month. I had expected to pay a pro-rated amount for that one day, since they can now collect rent on the same unit from a new tenant. I consider them to be dishonest and completely unconcerned with treating people right. If I am ever asked to suggest a storage unit, I will warn people not to use this one. read more

Renting the unit was easy. The lighting was very dim and the unit was dirty the dry wall tape was falling off when I moved in. The price increased 9$ after 1st 6 months and then 7$ every 12 months after that. read more

I wouldn't suggest putting anything you ever want to see again anywhere near this storage facility. I had a unit here and in the span of 3 DAYS had my unit cleaned out by some crooks! So please don't think yours will be any different, I've had 3 others tell me they have had the same thing happen in recent weeks. Even the property manager said "I come to work and they will have cut our locks off too!" The only thing the local management has done for me was when she tried to make it look like I stole my own property when she spoke to the police; Thanks ladies I appreciate it. Regional management will take days to respond to an email and you can forget about a phone call. Here's what you will get: main gate breaks a lot and they will just leave it open during those times, side gate: one day it's broken and they "don't plan to fix it" and 2 days later "oh it's working, I just haven't moved the cones"; Lighting--please bring a flashlight (rows Y & Z have no working lights as of this past Friday). Also, another helpful hint is to call before you run over on your lunch to rent a unit. I've gone by plenty of times and the "be right back" sign is plastered to the front door. Saturday it said "be back at Noon" at 12:30pm; when I called at 12:55pm there was still no answer. Lastly, trust NO ONE that you meet on that property...I don't care how nice and friendly they are. When you decide I am just some scorned ex-customer and put your possessions here anyways and this happens to you--DO NOT CALL THE OFFICE or let the people hanging around the place help you! Call the police, file a report and hope the police have put enough of the puzzle pieces together already. Also, State Farm can insure your unit for less than what their insurance company charges, covers more contents and is easy to work with (I've been hearing horror stories lately). read more

Nicole was very helpful in answering all my questions. If I could rate more than 5 stars I would. I will recommend this facility to all my friends in the area. read more

I have been using this facility for several years. Janet is great, very helpful. I do believe Public Storage should take into account their long term renters and cut them a break on rent increases. read more

Can I give 0 stars?? First off $1.00 first months rent?? Never mentioned to us! BOGUS!! Cost me $74.00 AND they REQUIRE you to have renters insurance an additional $11.00 a month for minimun coverage. Had a problem with my account from the beginning, I was being overcharged. 1 month was $110.00 they said their prorating for 2 weeks was $105.18???? then another $110.00 was due after that two weeks for the following month. I wanted to know why. Nicole could not answer my questions so she referred me to customer service. I called cutomer service and they had the same response. I was sent to a VM for a District Manager whom NEVER returned my call. After 1 week I called back. Spoke to Amber in customer service, she could not explain it either. She got frustrated with me as well as I with her, I asked to speak to a manager and she said "I'm going to disconnect this call" and she hung up on me as I was asking for a supervisor. I then called back and asked to speak with a district manager and I was put through a VM and still, 1 wk later, still no return call. Never dealing with Public storage or ever recommending them to anyone. Hearing from other people they change their rates without telling you also?? We turned in our 2 day written notice and moved our stuff out! Call New Carolina Self Storage just built behind Lowe's Hardware and Walmart in Hickory. Awesome people and great storage buildings ! They are A+++. Bigger building, same rate, some with double door access! It's great! Ask for GENE. read more

when i started this review it says rate your review well my experience was not even a one star, i moved in a storage unit at this facility almost a year ago, they went up on my rate without my knowledge until i got email saying my bill was due, that was strike one, and the property manager at this location on tate blvd is less than average, she is too eager to lock you out, she is rude, she acts like you are such an inconvience to her, i mean she dont even have to walk the property all she has to do is get on that little golf cart, but i will give you a word of advice if you are searching for a storage unit i would highly recommend you keep looking cause this place is not worth what they charge and you could get a local storage company and get better rates and better customer service, they lie they say you can move in for $1 dont fall for that cause i fell for something very similar and i paid upfront to move in they told me my next payment would be the following month well that was a lie two weeks into my rental got an urgent phone call from property manage saying i was going to be charged a late charge if i did not come in that day and make a payment, well i was kind of stuck they already had my stuff and in a sense i had to pay or my stuff was held hostage, but seriously do your homework before you go with this place, cause if you want a property manager that will value you as a customer and not just a $ sign then you need to go to another storage facility cause this one i wouldnt recommend to my worst enemy, i think public storage need to be more picky when hiring people to take care of their customers, lazy should not be an option and this lady is beyond lazy and rude, good luck with your storage needs hope i can help one person to not go through what i endured with this company read more