I wasn't even able to go past the research phase, called the company and spoke with Ed. While asking questions he cut me off and ended the call. When I called back he answered and said his manager was not available did not have a voicemail, seems convenient when there is a complaint. He also said after saying he did speak with me that it wasn't him and when I mentioned it, he gave an attitude. I previously quality audited call center calls for a large corporation (yes they do really listen) and would never allow that type of service! Let's pretend he was telling the truth about voicemail, why would I want to do business with a company that's not in the 21st century?! I was ready to have them as my power provider and now I will never use them and recommend others do not as well. Such a disappointment!! read more

I never write negative reviews, but I think in this case its worth it. Do yourself a favor and dont use these guys. I was in contract with them and had a decent rate for a year, contract ended and then they shot me up to the highest rate they possibly could (higher than the highest any other provider had and higher than the standard rates by the Eversource). I didn't cancel in time, which is my fault so I ate the cost, didn't complain and paid the bill. The day I received that bill I called them and cancelled which was almost 4 weeks before my next meter read. A month later I get a bill (with Public Power being the provider) with that same insanely high rate. I called them and they said it could take 1-2 billing cycles to remove me from their billing. Long story short, they are holding me hostage to this rate until they decide to get to my name on a list and work with Eversource to remove me. In my opinion, this is terrible business and a terrible way to treat customers. There is no reason why this process cant be expedited, b/c customers shouldn't be held hostage to your ridiculous rates if they are out of contract and ask to be removed within a reasonable amount of time. read more