One Star -- Completely Unprofessional and Disorganized If I could give zero stars, I would. My experience with PPL at Home First New York CDPAP has been nothing short of a nightmare. I enrolled with them on March 27th, and as of today, they still haven't processed my e-verification authorization. Because of their complete lack of professionalism and failure to follow through, I didn't get paid this week. That's the first time in my entire career I've ever missed a paycheck -- and it's because of them. To make matters worse, I have a car insurance payment due, and thanks to their incompetence, I don't have the funds to pay it. I'm now facing a potential lapse in insurance, which could put my ability to work and drive legally at serious risk. All of this could've been avoided with the slightest bit of organization or communication on their end -- but they've provided neither. This entire process has been chaotic, unresponsive, and unprofessional. No clear updates, no accountability, and no urgency about resolving an issue that directly affects my livelihood. For a program that's supposed to support caregivers, they've done nothing but create unnecessary stress and financial hardship. Do yourself a favor and think twice before trusting this agency with something as important as your employment or income. They've completely failed to deliver on even the most basic responsibilities. read more

Public Partnership Llc - https://pplfirst.com/programs/new-york/ny-consumer-directed-personal-assistance-program-cdpap/ - Morgantown, West Virginia

RUN, DO NOT USE UNLESS ABSOLUTELY NO CHOICE. They are supposed to process paychecks and invoices for employees hired to provide self-directed services for handicapped individuals that get paid through the state. They repeatedly violated both state and federal law regarding payments. Demand clients designated representatives outside of the legal guardians. Refuse to respond to emails or phone calls to resolve issues. On the few occasions that you can get someone to respond they open multiple tickets in the system for the same issue resulting in being unable to get up to date if any information at all. We switched to a different provider 5 months ago, and I still have staff members that have not been fully paid. read more

Their one job is to process paychecks. They dropped the ball and didn't process any psw workers checks for the state of Oregon today 1,17,23 and refuse to accept any responsibility! If you can avoid dealing with them your lucky. They also have a clause in the union contract preventing any fines or accountability as long as they pay us within 3 days of scheduled payday. Seriously it's the only thing they do is process paychecks. read more