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    Public Loss Adjusters

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    4 years ago

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    Alba Residential - Courtesy of Alba website

    Alba Residential

    (27 reviews)

    I reviewed Alba about a year ago having had a rather unsavoury experience with them. However, Paul…read moreWilson, a director there, just phoned me to clear a few things up, so I felt compelled not to update, but to change my review. My two biggest complaints were the service I received when complaining, and how difficult it was to get things done. Basically, the iniquitous woman who called me (and my folks) a liar is no longer there, and neither is the landlord (not Alba, but the fella who actually owns the flat). It's a difficult situation for Alba. As tenants, we felt we didn't get the service we deserved, but as a sort of middle man, it was difficult for Alba uphold any complaints. And, frankly, I'm impressed that, after all this time, they took the time to phone me and discuss things. So now that that member of staff and that bloody landlord have gone, I reckon they might just be OK.

    As far as letting agents go, Alba Residential is a huge improvement from my last adventure…read more From the viewing stage to the lease signing to moving in, everything was well organized and dealt with professionally. The staff were friendly and helpful, and shock horror they answer the phone! Which is a novelty for me following my past experiences with letting agents. They have a strict procedure for dealing with maintenance issues, which I like. I like a bit of organisation and structure, and this means they get the job done. After a few days in our new flat we discovered a few issues and emailed their maintenance department. We were told to wait 10 days for them to deal with any problems but they came out and sorted the issues in a matter of days. Score! When the direct debit for my rent was set up incorrectly with the bank, instead of charging me for late rent they were super apologetic and gave me a number of options to pay. It was very much appreciated and not what I had expected, so pleasantly surprised. No problems with Alba, would highly recommend them.

    Public Loss Adjusters - contractors - Updated May 2026

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