Dear PURE Hong Kong team,
ATTN: Ms Theresa Shan, Managing…read moreDirector PURE Singapore
I am traumatized and disappointed by my experience at PURE Singapore clubs and would like to inquire whether the same hygiene standards are being applied to at PURE Hong Kong as well.
During my visit to the gym today, I was appalled when I caught a whiff of what smelled like a foul, sour stench of dried sweat emanating from the "clean" set of workout attire I had picked up at the changing room. I immediately discarded it into the dirty laundry bin to spare another member from this uncomfortable experience. Unfortunately, the next set of attire I picked had the same rancid stench. After a similar issue with the third set, I gave up as I did not want to be wasting any more resources and begrudging wore the third set of attire. No amount of deodorant spray could mask that putrid sweat odor that oozed from the attire that was hugging my body. What a distressing experience.
Since PURE Singapore's decision to move laundry services in-house (was this decision co-approved by PURE Hong Kong?), I had repeatedly encountered instances of malodorous workout attire. Even though it mars my workout experience, I have previously tolerated this as I respected Managing Director PURE Singapore's business decision. However, today's experience has crossed the line, as the reeking stench of the attires on display today was reminiscent of the combined stale sweat of a thousand laborers. This is highly concerning.
I would like to draw the attention of PURE Hong Kong and Managing Director PURE Singapore that there are health risks associated with this issue. Sweat can carry fungi (such as ringworm), bacteria (such as impetigo) and viruses (such as herpes), all of which can be transmitted through contaminated clothing. If the attire is not properly cleaned, this poses a significant health risk to the members of PURE Singapore. Given that PURE Group is a lifestyle brand with a purpose to inspire and help people to lead healthier, happier lives, it seems contradictory to allow members to wear contaminated clothing, potentially exposing them to harmful infections.
Additionally, I find it puzzling that PURE Singapore invests in monthly deep cleaning of the gym facilities yet fails to ensure the cleanliness of the most basic equipment: the workout attire.
It is also disheartening to see PURE Group, as a premium lifestyle brand, make members who pay a premium to enjoy a world-class facility and experience, put on rancid attire that stinks of other members' stale sweat. This is literally a slap across your members' face. Is this decision some sort of sadistic joke? Again, while I recognize the importance of cost-saving measures, it should not come at the expense of PURE members' health and overall experience.
At this point I respectfully request that PURE Singapore to take one of the following actions:
1. Reverse this terrible decision to do laundry in-house and outsource to a professional, reliable laundry service provider that can ensure proper cleaning and hygiene of the workout attire
2. If outsourcing is not an option, I kindly ask that Managing Director PURE Singapore Ms Theresa Shan personally address this issue with a public clarification, perhaps, using a social media video; taking a whiff of the current workout attire and provide a clear POV demonstration of how she enforces strict hygiene standards in in-house in personally washing the attire, performing a smell test in the end to demonstrate that she approves the current hygiene standard.
I expect a resolution to this matter (with one of the above two actions) within the next 2 weeks. Should this be not addressed as per my kind request, the matter will be further escalated.
Thank you.