I went through a lot in 2024 and because of my divorce I was left with no insurance! CHAS accepted…read moremy state insurance I had to temporarily sign up for and they got me in ASAP today at their urgent care. Everyone was so so so so helpful, friendly, and just all around fantastic. I was able to be seen and get everything and more taken care of in a timely manner as well! Thank you and everyone at CHAS. From the moment I walked in at the front desk to the moment I left I was more than taken care of. Thank you to the doctors, nurses and just the whole team for making life a little easier. I appreciate you!!!

This urgent care had the best ratings (all the rest were poor in the area) & I go to Chas Clinic…read morefor provider svcs which is pretty good so I expected different from what happened. This was last Wed Dec 6th. Not a good experience overall unfortunately. I went in before 9am w/ only 2 people in front of me. One had a slight cough. I checked in w/SOB, chest pain, temp of 102+, massive shivering/chills, body pain so bad I couldn't sit still. "Oh...I'm sorry." front desk says. This place does not triage at all. Obviously if I needed emergent care I would've gone to one of the "quality" ERs (lol) in the area..I get it ok. Waited over an hr to get called back, waiting room was really filling up by then. Get checked in w/vitals, etc. "ooh you've got quite a fever going!" The MA says. NP comes in gives me a 5 min look over I say I just need some antibiotics please I'm coughing up green/have temp, etc and I just want to go back home. I have everything else to treat this. I have hx of sinusitis & bronchitis & I didn't say but I'm a nurse. He says sure yes that sounds appropriate "I'll be back in a few minutes" after 2 COVID tests & a flu test. I'm laying on the exam table curled up in a ball shivering & in pain thinking he's (or anyone) will be back...those MF's left me in there for an hour!!!!! When I got home I looked at my missed calls log & could tell. I couldn't get off the exam table to get my phone. I started feeling really nauseous and REALLY HOT so had been calling out for a barf bag & some help NO ONE CAME IN. NO ONE. Couldn't even pop their head in to check in, you know like even doctors offices do when you've been waiting a while? Understand, I was in a pretty bad state as the last time I was this sick I had leukemia w/neutropenic fevers. That's what it felt like, it was horrific so prob had a tinge of PTSD anxiety mixed in too. Which may make my case a little more dramatic but that's healthcare- you never know peoples backstories or what they're going through. Or what they've been through. Anyway I could literally hear them cackling & chatting *right outside my door* completely ignoring me. I flopped off the table almost falling down I'm so lightheaded, open the door & say "how long are you guys going to pretend like you don't hear me?" "I can literally hear you verbatim out here & I've been calling for help waiting patiently for someone to come back in" I said "YOU LEFT ME in there with a triple digit temp, wracked with body pain, didn't offer me Tylenol, water, a blanket, nothing. What's up w/that?" They're all bug eyed lmao. Like they'd been caught/called out. Huh. One woman had the audacity to look me in the eye & say "I didn't hear you". Grrrrrrr.. My NP was SITTING THERE (right, I mean right outside my door) ON HIS COMPUTER (what, catching up on charting? Facebook?) he says "I'll check with your provider on the Tylenol. Huh?? Comes in 10min later w/Tylenol & water & apologizes for them not having a call light system? Uh, okay? Brings my paperwork I'm thinking finally! Nope, meds aren't even ready!!! Hahahhaaaa. Says I can cont to wait there, in the (now crowded) waiting room, or in my car. Gee let me think. I go check in w/the pharmacy to tell them I'm waiting outside they say they will call when my meds are ready. NP was trying to prescribe all this OTC stuff I knew my insurance wouldn't cover so I said no to allll that please, just the antibiotics. "Sure, it will be fast, just a few minutes" he says. Almost 45 min later I get a text (not a call so I didn't hear it right away, thanks guys!) I go in there and they had pulled EVERYTHING. Say my insurance didn't cover anything but antibiotics. Hahahhaaaaa OH.MY.GOD. I'm delirious at this point. Grabbed the pills and drove home that whole ordeal took THREE HOURS!!!That's my rant. I'm sorry but what the hell. I get you guys are "publicly funded" but that is no excuse for the way I was treated. Where was the empathy? I work in healthcare...you always want to try to manage pain & anything else in your immediate control (if u have any kind of empathy) to comfort someone like water, a blanket, checking in, FOLLOWING THROUGH ON WHAT YOU SAY. Anything! Don't tell someone you'll be right back & leave them in that state for that long. It's neglectful and just unkind. **They had MULTIPLE staff members lounging at the nurses station right outside my door.** SMH. I'm grossly disappointed and hope maybe NP Gregory & co were just having a bad day or this was a one off thing. I was totally respectful to them from the start and more than patient. Dammit. I feel like I was totally at their whim and I'm thinking gosh, what would've happened if I hadn't come out of the room...?????

0 stars...after being referred to this practice by my OB...my husband physically went into Susan…read moreAshley's office to inquire if they took our insurance and were accepting new patients...we were told yes...and proceeded with changing our primary care provider... First, I scheduled an appointment for my daughter (6) who has had a chronic cough to insure she is seen first and we received a text message reminder of the appointment. Next, after receiving the appointment reminder above and still needing appointments for the rest of our family I called the office to schedule a second intake appointment for me and my other daughter (they will only do two intake appointment per family at a time)...during this phone conversation I was not only told that they were maxed out for patients with our insurance and refused us service... they also proceeded to cancel the appointment for my 6 year old... Being confused by this I asked what would had happened if I showed up for the appointment that had previously been scheduled and confirmed and I was told they would have just turned us away the day of the appointment. I found the staff to be very dry, rude, and uncaring about a situation they had caused...their advice was to call my insurance company...they gave no recommendations for other practices or ways to get help for my daughter who needs to see a dr sooner vs later...and now we have to start the process over...which can take up to a month The next day my husband went back to the office to speak to someone and clarify what happened...they had closed early based on hours posted on the internet...Their website says 5:00, their Google info also says 5:00, (it was 4:45)...my husband also noted the hours were not posted on the door. Furthermore, I called the office twice before this happened, and they never returned either call and she is still currently listed on our insurance website as accepting new patients.

Absolutely horrible experience. Rude staff, hard to get anything accomplished, multiple callbacks,…read moremistakes. No good management and badly disorganized. Read reviews, all similar experiences. RUN, from this Place!

As an existing multicare patient with current insurance, check-in is easy and smooth, just…read morequestions and a signature, no paperwork. Provider Kelsea was the perfect combination of expertise and empathy.  I was very well cared for during this visit.

Went in for pain/injury to foot. Visit was waste of time/money. Nurse Practitioner, Mark, was…read moreabrupt, hurried and gave no instruction for aftercare (although he put notes in the visit summary that he had). I am obese, there I said it. Mark kept insisting that I had a history of diabetes, high blood pressure and gout. Even writing in his visit notes that I DENIED having these things -- despite having access to my full medical history showing none of these. He also stated he knew I was there for 'THE shot -- everyone is" (Toradol) which I hadn't known about beforehand and didn't take as it interferes with my current anti-stroke meds. The only good thing to come from this appointment was the word GOUT. I went home, did my own research and have requested a uric acid test from my primary doctor. This post field was auto populated with a happy statement on efficiency and cleanliness and won't let me select less than 4 stars.

Staff is rude. They do not care for information you provide them. Denied countless medical…read moredocuments that weren't good enough for them. Also denied official Federal documents that weren't good enough for them. DO. NOT. GO. HERE. especially for DOT purposes. Any of the other Concentra locations are great. Avoid this one at all costs.

I was roomed 90 minutes ago..... 90 min. That's just the…read moretime in the actual exam room. still no doc

I'm not afraid of needles but blood drawing is always an uncomfortable experience for me. However,…read morethe care that I got from this location is top-notch: seamless and painless. I wish I remember who drew my blood but it did not feel like I had a needle in me at all. I was in and out of LabCorp within 10 minutes. The place was kept clean and it helped ease my discomfort with getting my blood drawn. The location is also so convenient! It's getting easier and easier to book appointments with them as well - they have improved their system online so you can schedule at your own convenience. This will be my go-to moving forward for my blood draws.

I arrived minutes before the posted closing time (5pm), after finishing an overnight hospital shift…read moreand intentionally delaying sleep in order to make it to the lab before closing. Despite arriving before the stated closing time, the doors had already been locked and staff would not allow patients inside. Closing early may seem minor, but for patients coordinating medical appointments around overnight healthcare work schedules, it can have a significant impact. I rearranged my recovery sleep and spent time and gas driving to the location specifically because the posted hours indicated I would still be able to be seen. If a location plans to stop accepting patients before the official closing time, I think it's only reasonable that it be clearly communicated online and on-site so patients can plan appropriately. Otherwise, the posted closing time is misleading. I understand we all are eager to get home after a long day, but ultimately we have a duty to follow through with what we tell our patients they can expect from us. Hopefully this was just a one-off for a location that has otherwise received five stars.

I'm from out of town. I was visiting family over the holidays and bought a week pass. It seems…read morepricey for only a week. But the staff was nice, the gym has all the equipment you need, and the equipment is relatively in good condition. They also have a basketball court, which, for me, is a huge positive. I didn't have any problems. I would come back to this gym.

They're certified crooks. They'll tell you one thing and do another…read more I have a voicemail that says they will waive my $23.50 service fee for putting a new credit card on file after mine was compromised. When I went in there and put it on file, the lady told me to my face, there would be no service fee. Two days later service fee appeared. When I went in there to ask about it, the owner came out and the end was a result was he called me a meth head and asked me how many years in jail I'd serve served. Lol. Little did he know I'm a triathlete and part of a triathlon team of 150 members. This place has become really dirty inside the last three years, as well. The pool is nasty at the north, south and Valley location. All of them are dirty inside. Rarely do the elliptical or treadmill, machines work. They're always broken down.

Dr. Shill and his staff have been fantastic to work with. They are caring, knowledgeable, and very…read moreeasy to work with. The InBody scan has been super helpful to me, along with the personalized plan customized to me and my needs to help my fitness and weight goals.

EDIT: DR. Shill was able to get me in to do a quick InTouch body scan to see where I am at and…read morewhat works needs to be done to get me back to being healthy. The scan didn't take long his front desk assistant Amber was helpful in telling me how to do it correctly. After the scan he went into details of the numbers and the fat/muscle etc that he if confident he can get me down back into a "normal" weight. I am impressed and even since the last week I was there the place looks more amazing. Being a prediabetic/diabetic myself DR. Shill is very informed with today's medicines and treatments that can help us get healthy once more and to lose the excess weight in a healthy manner. His whole staff is friendly, kind, and accepting no matter where you come from. The atmosphere is calming and always smells nice and relaxing. They do have a TON of different items you can buy from shakes, breakfast things etc. The pic here is the one right when you walk in all kinds of things you can buy to help better your life.

Very disappointed with the Spokane Valley location on Mission Avenue. I called to check on the…read morestatus of my orders and wasn't able to get through. After almost 4 hours, I got a call back and was told they have all my paperwork in their system but it will take about a week to process. I called again a little over a week later and again had to wait half the day for a call back. This time they said they have no paperwork whatsoever on me in the system. So I went to drop off the forms myself. I got to their door exactly 7 minutes before 5 PM and they were already locked up and closed. Shame on them!

Please don't close early on a Friday. Few different patients here in parking lot trying to turn in…read moreforms around 4:54 pm and door is locked

Had my gallbladder removed today and everyone was extremely nice. They took care of me very good,…read morecomforted me and were very compassionate every single person I had contact with. This was my first surgery and I was very scared but everyone put me at ease as best as they could. I wouldn't change a single thing about my experience they were very timely and patient with me.

The care I got when I gave birth was amazing. However, they cannot figure out how to bill insurance…read morecorrectly. I have called both my insurance and Multicare multiple times and with issues regarding several claims not being sent to insurance correctly and Multicare's team seems uninterested in solving the problem and I continually get notices that my bill will be sent to collections. My husband pays top dollar for good health insurance and it all should be covered. When I call insurance, the say their is an issue with the way the claim was submitted and Multicare can't seem to figure out what that problem is. Because of this horrendous billing experience I a cannot recommend them. No woman who is newly postpartum should have to deal with this.

The procedure was fully covered by insurance but they still made me pay almost $1,000 upon arrival…read more When I called for a refund, I was sent to an India agent who played dumb and eventually asked me to send an email to customer service, who are not authorized to issue refunds. I had to file a credit card dispute. I am also certain they took unnecessary biopsies from healthy tissue to pad their bottom line.

My old doctor retired so I was assigned a new doctor for my annual checkup. I was pleased with the…read morenew doctor. She went over my medical history. But because I mentioned I had a recent issue with a frozen shoulder, I was billed additional service/appointment doubling the cost of my annual checkup. There were no referrals given or anything else related to the shoulder other than mentioning it (like 30 second discussion). I was charged an extra $415 for "Moderate Complexity Medical Decision Making" regarding the frozen shoulder. Yes my insurance paid for it, but I feel Providence is basically running an insurance scam.