What has happened to this place? They've ruined a great healthcare provider and a provider-patient relationship by overloading them with bureaucratic policies and practices. Now if you want to contact your doctor, you'll need a whole lot of free time. They do not answer their phones but will leave you on hold for hours with the promise that "someone will be with you shortly". The only other choice is MyChart messaging, which rarely does your doctor respond to now that Providence lets random strangers ("staff") read and reply to your messages to your doctor. Sometimes your doctor never responds himself, other times, he'll respond but it will take a week or two or more, and sometimes you have to keep sending the same message to remind him. There is no excuse for ignoring your established patients or treating them inconsiderately. read more