I have taken my family here for 2 years when needing care over the weekends or holidays. sadly the…read morecare they provided myself compared to my children was a stark difference. with my kids they were gentle, kind and understanding, but most recently when I fell ill and needed care I was talked down to by the nurse- the PA had no empathy to my situation and to top it off, after they left the room, I heard them talking negatively about me in the hallway and it was incredibly hurtful. I have never had to advocate for my health so hard and been treated so poorly.

Update! These criminals are still in operation and pillaging as they go! Went in with flu-like…read moresymptoms. Pay my $50 co-pay and get a swab up the nose. Three weeks later I get a text saying they are charging $200 more. Apparently the test was $700 (!?!) and insurance only covered $500. How about telling me about the options and costs for this before hand? Outrageous and criminal.

Overall, my experience was positive and the only reason they aren't getting 5 stars is because of…read morethe long wait to be seen. All the staff were friendly and helpful, especially for this Legacy GoHealth first-timer. As I sat there waiting, I realized people were checking in who had appointments - the urgent care places I am familiar with don't take appointments so this surprised me. I had come in for an eye issue and didn't know I could have made an appointment from home that would have saved me waiting all those hours in the waiting room area. The check-in process was easy and was facilitated by a very helpful woman. The PA I saw was thorough and explained what was going on with my eye. He answered all my questions quickly and with words I could easily understand (no big million-dollar medical words!). I'd definitely go back to this urgent care - but if at all possible, I'll be making an appointment from home next time.

Had a great experience while there, the front desk, assistant, and the PA were all very…read moreprofessional, experienced and very friendly. The wait wasn't long when I checked in although I'm sure that could change, but If needed, I would highly recommend this urgent care!

Spoke with the office manager about some billing concerns, but the conversation was very…read moreunpleasant. If you prefer a more patient-friendly environment, I would recommend avoiding this office.

I was just refused as a new patient because of my age (60). In their words, I "will be aging into…read moreMedicaid soon" and they are "leaving space open for those are not". No other qualifiers.

This review is solely about Dr. Thomas Raines Morris…read more Horrible PCP - only has six years experience. Over 50% of our initial appointment was him asking about where I have lived then he asked if I wanted to know his history. He was dismissive of my multiple disabling conditions. In fact, he told me I needed to go back to work (an impossibility when I'm icing my back all day due to no Tramadol or any other chronic pain relief). For ten years, my life has been stolen and I've gained 80 pounds within that same time frame. His solution? Go get my stomach stapled. I could have made that appointment without him as we have a PPO. Also, I don't want that surgery especially when there is a solution I previously had that worked. When, out of politeness, asked if he could be the PCP for my family, he scoffed stating he was getting 800 new patients due to someone leaving. When asked if there was a waiting list, his exact words were "well, if you wait long enough, I'll have more openings" referring to his patients dying off. My husband and I gasped.

Dr. Eller is the best! He doesn't rush through your appointment and actually listens! He also tries…read moreto get to the root of the problem instead of just trying to treat your symptoms.

7 hours and counting. It absolutely doesn't have to be like this . Poorly ran hospital , ER waiting…read moreroom not full , but people aren't being seen and to make matters worse, you can hear staff laughing and joking around . I hope karma takes care of this unacceptable treatment of patients. Absolutely ridiculous, probably 1 doctor on duty ?

This is the worst hospital/Dr. Offices in the country! I've lived on both coasts and in between…read more Absolutely trash! It really should be investigated. At this hospital and this one only are you a patient by phone when at the actual real live appointment. If you're that under staffed don't make appointments! Especially at 7am on a Saturday! I knew it wasn't normal to do it at that time. Get her and I have to call a Er nurse to get directions on what to do... Excuse me? I'm here for a live appointment... Just horrible... STAY AWAY FROM THIS PLACE!

I see Dr. Young at this clinic, and he is outstanding. He's a caring, competent physician, and I…read morefeel fortunate to have him as my primary care provider. My three‑star rating is based entirely on the front‑office staff and the service they provide. I've been spoken to in a condescending manner during check‑in, and the overall attitude often feels like they're annoyed to be helping patients. You can't make appointments online, and most of my calls to schedule one involved being on hold for 15-45 minutes. The explanation is always that they're understaffed or training new people, but at some point the clinic needs to hire more staff or implement an automated scheduling system. Patients shouldn't have to spend that much time on hold. The check‑in process is also frustrating. You're required to stand at a sign until staff call you forward, even when no one else is waiting. On one visit, I stood there for seven minutes while three staff members behind the glass talked and laughed before acknowledging me. An elderly woman came in after me, struggling to stand even with assistance, and they still made her wait about five minutes with no one else in line. If the level of care from the front desk matched the quality of the doctors, this would easily be a five‑star clinic. I've had a few positive interactions with staff, but it shouldn't be a gamble every time you walk in. I truly like my doctor, but I've seriously considered going elsewhere because of these ongoing issues.

I have been a patient at O.C. family practice for over 15 yrs…read more I currently called for a week waiting on perma hold for a human to answer so i could make an appointment, never answered, just automatically kicked me to leave a message. I left messages, but no one ever returned my calls. I went to the clinic in person and attempted to make an appointment. I complained about the absolute lack of any contact by phone. The receptionist said there is only two of us, we cant deal with the phone! I was then told that they wouldnt see me because they recently changed policy and wont accept my insurance provider. So after 15yrs ill be looking for a new Doctor. Worst contact ive ever seen, appathetic staff and now not accepting coverage. Be advised!

If I could give minus 10 Stars I would. This anesthesiologist who works out of Providence…read moreWillamette Falls, maimed me back in July of 2022 when I had a simple ankle fracture. When I was nearly hysterical, there were no less than 10 people in the room because no one could find a vein to get my IV started. And then out of nowhere this jack wagon with crazy eyes just pops me in my right knee with the nerve block without telling me or anything. The rest of the story is I'm in my early 60s and now have permanent nerve damage. I cannot feel my toes my leg and right calf and Foot and Ankle are either numb or aching from the nerve damage he created. He has completely ruined the rest of my life. I cannot drive for long distances it is also very difficult to take a shower and to walk and to do anything at all really. Whatever you do if you have surgery at Providence Willamette Falls make super sure you do not have this anesthesiologist. Just makes me sick to my stomach that he might do this to someone else.

Liz was super nice they cared a lot they helped with are…read morelice :) we will go here next time if we have to everyone was so nice.

Easy, kind experience for the whole family. Came in with 6 people and were able to get through the…read morewhole process quickly even with little ones.

WATCH OUT, THEY WILL SCAM YOU AND TRY TO GET AS MUCH MONEY AS THEY CAN. THEY DO NOT CARE ABOUT YOU…read moreOR YOUR EXPERIENCE. The first doctor I saw at this clinic told me she would not prescribe my Ritalin without a newer psych eval. So, I got a newer psych eval and provided it. That was fine. I was called by a medical assistant to tell me that the doctor I saw was just coverage and the real doctor "Nina" wanted to meet with me before she would be willing to prescribe it. Had to wait another two weeks for that visit to happen. A little annoying, but still not enough to get the one star review. What gets this clinic a one star review is that when this new appointment came around, the doctor walked in, asked me to confirm I was on plaquenil, then refused outright to prescribe Ritalin. I asked why was I even there then? That med was in my chart the whole time. I am a lupus patient and have been on that med for over ten years. So they scammed me out of another visit fee when they could have just let me know their conclusion over the phone. I took this up with Go Health customer service and they said since I was given an "evaluation" per the chart notes. There was nothing they could do and I owed them the full amount for their visit. 18 emails and I could not get them to understand why I should not be charged for this "evaluation." They just want an excuse to bill.

Front test worker is the only reason I gave only two stars. The dark hair nurse and doctor Micah…read morewere awesome. Front seat Highlighted hair girl was cold and rude but the others made up for it. They really should replace her with someone who enjoys people, not fire her or anything, just put her in back room without people!

Heather/PT is the Dolly Parton of PT. I've seen 6 (3 at your facility) in my 61 years. Her…read moreskill/knowledge/upbeat personality/grace is truly a blessing to all that meet her! Couldn't begin to describe her until after watching a couple Dolly Parton specials, after her passing. Yup, Dolly of PT & life Allison/OT took extra time and care with me, ongoing, and especially after I started OT literally immediately after my painful neck/spine surgery (t7t1). I was beyond overwhelmed with my FND diagnosis, and the pending painful surgery recovery; I had no idea what recovery would look like (surgeons are definitely not forthcoming with information)!!!!! Overall, extremely impressive

Staff here was absolutely horrible. The worst I've experienced at an ER…read more My son waited here over 4.5 hrs and had to leave. I would never go back here unless I had to..