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Protec Security & Home Automation

3.7 (32 reviews)
Closed 9:00 am - 5:00 pm

Services - Protec Security & Home Automation

Home automation repair

Component automation

Security monitoring services

3 More Services

Security system installation

Security system repair

Home system automation

Protec Security & Home Automation Photos

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Alex N.

We signed on for a contract when the business was under different ownership, but it's been a nightmare ever since they sold. Now, nonstop issues with camera/notification malfunctions, overbilling, frequently unreachable customer service, etc. When we moved a few months back, they were so understaffed that we were without service for a full month before they could have a tech come out and reinstall at the new address, during which time we still had to pay for service. Techs damaged our drywall and stained our paint in our new home, and we have been reaching out to customer service for at least 10 weeks with NO RESPONSE. Finally, early this week, we left a message with staff for their boss providing a deadline of today before we pursue legal action for compensation of our damages, and still no response. After being left with no other choice due to a complete lack of response, we're getting an estimate of the damages and filing a small claim. Will update the review as needed as we head towards a hopeful resolution. If the company reads this and cares to finally respond, know we would be happy to take down the review and drop the suit if you formally relieve us of our contract with you.

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1 year ago

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9 months ago

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6 years ago

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11 years ago

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8 years ago

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10 years ago

We've been so happy with PROTEC security in our home. The equipment is easy to use and the customer service is excellent.

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9 years ago

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8 years ago

From start to finish I had a great experience. Matt was very knowledgeable and easy to work with. I will be recommending them for sure.

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Review Highlights - Protec Security & Home Automation

Keith was faster to respond, showed more ambition, and listened to our concerns better than the other companies.

Mentioned in 11 reviews

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People searched for Security Systems 406 times last month within 25 miles of this business.

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Alarm WorksNW

Alarm WorksNW

(2 reviews)

Hi, Matt. Been trying to get your service, but your mailbox is full. I can imagine how busy you are…read moreand thought it best after our power went out not to contact you right away because you would be swamped. Sorry now that I did not do that. Alarm system down. Got it to quit beeping finally. Service requested as soon as you can get to my house. Just call me when you do get a chance. Thanks much. Ann

I contacted 5 other security systems before making my decision on who to bring in and install a…read moresystem into my home. 4 of those 5 companies wouldn't even come out to my house. Alarm Works was the 6th company I called. I'm really glad reached out and made contact with them. Matt came out to my home and actually spent time walking through my home/property and thoroughly explained everything to me. He explained about the equipment quality, made recommendations as to where cameras should be placed and really explained the system to me so I could clearly understand what he was talking about. When he and his crew came out to install the system everyone was extremely helpful in explaining what they would be doing and were very respectful to me and my home. They were very careful and cautious while working in my personal living space and did an outstanding job of cleaning up after themselves. Matt took time to make sure I understood all the components of the system, the key pad, camera monitor, recording device and downloaded the apps to my laptop, phone, and I-pad.

Guardian Security - Mailbox keys

Guardian Security

(44 reviews)

I have called this place twice now called yesterday to get a key fob for our car talked to somebody…read morenot sure who but said I will get hold of the guy who does this work and have him call you to schedule the work, will here it is once again the next day no call back, I mentioned we were coming from out of town he said you will have to leave the car it could take most of the day, After several hours of waiting I call the dealer in Tacoma will take it in Monday they it would only take about 1 1 1/2 hours at most, not very good customer service,

I went in to get replacement keys for my car because this place was recommended to me. Went in and…read moreRandy helped me. He starts programming my keys and then comes and gets me because the door latch broke after he used the new key, ( I took my car in just a couple of days ago to a mechanic to have a full check up and he used our key and had no problem.) I come out and he had taken my door apart and told me which part he broke and said he would charge me $238 for labor to install the new part. Also, I would have to go to the car dealership and buy said part. So he broke my door and gave me a quote on how much it to cost to install. After I came home we called and spoke to him again and he said he didn't break it and that it is our responsibility to fix it. But that he can still install the new part for $238. He gave me no warning when I went in there that this is something that could happen. If he had told me that I would've said thank you for your time and I would've left the store. I left a message with the store manager but have yet to hear back from him.

ADT Security Services

ADT Security Services

(41 reviews)

Adding two more stars but there's a quick story behind the change. I again called the offshore call…read morecenter--who admitted they had no way to transfer me to a supervisor "in the States" so I asked for corporate headquarters phone number. Of course I was given the wrong number which was also the wrong state. A quick search gave me the actual corporate headquarters office in Florida. Called the phone and got myself in the right queue. The call was answered by lady in help center support--customer relations. What does it say about any U.S. based company that they only way to get real customer service IS TO CALL THE US-BASED CUSTOMER RELATIONS DEPARTMENT? A very sad commentary on how low these companies place quality customer service below profits. But the lady did expedite the return of the long lost install tech who finished the job the following week. And thanks to her I got a call from an extremely friendly and helpful tech support guy named Anthony who walked me through the basic features and use of our new security system even though we were over an hour on the phone. Anthony requested that I fill out the survey on him which I'd get after our phone call. Still waiting, Anthony. I mentioned the missing survey to customer relations lady and got no response. But she did make two follow up calls to verify that both tech support and the equipment install had been done. That was nice. So if you're reading this review, Anthony, I'd give ADT five stars if all its customer service staff provided your high caliber of service and were all worked out of offices located onshore.

STAY AWAY FROM ADT AT ALL COSTS!!!! STOLE $5,000 FROM MY 80-YEAR-OLD MOTHER…read more Four weeks ago, I decided to have a security system installed on my mother's house, she is 80 years old. I called ADT and told them that all I wanted was sensors and cameras installed on the front and back doors. I was quoted over the phone that this job would come in around $200 plus monthly monitoring fees. I agree and set a date for install. I could not be there for the install. The installer (ADT Tech) ended up installing motion detectors, perimeter cameras, fire alarms, window sensors (installed on windows that don't open, and you can't even get too) and charged my mom $5,000+. During the install my mom told the tech that she didn't believe her son ordered all of this and that she didn't want all of this. The tech told her oh no this is what you son ordered, and this is what you need. Which was a flat lie! For the last 4 weeks I have been calling ADT to get this corrected and my mom's money refunded to her. I have called twice a week for 4 straight weeks. Each time being told that somebody who could help me would return my call. Finally, I drive to ADT Tacoma off of north 9th street. I was told there by Brad Wheeler (General Manager of Operations for the Pacific Northwest) that he couldn't do anything for me. Really? He proceeded to tell me I needed to contact Nick Gayman a 3rd party installer as he was in charge and who I needed to talk too. I spoke with Nick, and he said I needed to speak with account management to get this fixed, which is who I spoke with already twice a week for the last few weeks. I have never been given the run around so much in my life. I even told them I would keep the equipment I ordered and continue the monthly monitoring service. I just wanted them to do what was right and remove the equipment I didn't order and refund my mom her $4,800+. But apparently nobody at ADT is capable of making the situation right. I am sure this isn't the first time this has happened and wont me the last. I will continue to make this right and won't be going away. Next stop BBB.

Interactive Gates & Security - Elegant electric gate in Vashon Island, WA

Interactive Gates & Security

(6 reviews)

the owner, adam, was extremely professional. we discussed gate motors that would work for our…read morecurrent gate... since it had constraints of size, adam personally visited our property and found the correct model for our needs. once we chose the product, it was ordered immediately, and arrived in a few days. the install took place over a holiday weekend which lasted only a few hours. we feel very fortunate to have found this wonderful gate company in bellevue. they serve: king and pierce counties. if you are wanting a hard working, small company, where the owner takes pride in his workmanship and gives you a fair deal... look no further! we are very happy with interactive gates + security. the customer service is top notch! 5 stars!!!!

Contacted Adam for a quote and he was out here within a week. Of the three quotes his was middle of…read morethe road and he was the most responsive of the companies that responded to my request for bid. Adam was easy to work with, and he and his team worked quickly. The work: (1) repair about a 15-20ft section of our 6ft chain link that was the victim of a fallen tree. (2) replace about a 40ft section of chicken wire fencing with chainlink. (3) update the automation on our gate with new sensor and keypad. It all took about 1 week to complete and another week or so for the gate because he was waiting for a part. Another aspect of level of service that sets businesses apart is communication, and Adam is responsive. I'd highly recommend.

Stop That Burglar - Remote Phone App Siren Strobe

Stop That Burglar

(1 review)

I recently hired this company for a commercial job, I received a fair estimate for an installation…read moreof a 16 camera system at my business. I reviewed the camera system with their installer/Salesperson and after receiving a "thumbs up" from her ordered the parts. I scheduled 2 weeks out to install. She had to cancel morning of because her eye was injured in an installation incident the day before. She should have called me in advance, she had my cell number. I had made special arrangements for a weekend install, met with her Saturday AM, and she cancelled with me on the spot. I rescheduled with her the next weekend, she agreed. Was to give her full access to my business premises the following weekend (we are not open on weekends). I requested a W9 form, as I do with every vendor before I pay them, as this is an IRS requirement for me to have on hand, in case a 1099 is needed at year end. The sales person spoke to the owners of RPE and they refused to supply this federal IRS form, and cancelled the install via email. The only reason I can see for such a reaction is that they may not have wanted to report the income. Oh well... I have already found another installed that has happily taken the job and supplied a W9 form as requested. I do not recommend this company at all due to their unprofessional and questionable business practices. After their response to my request, I don't feel they are ethical, at least didn't act ethically with my business.

From the owner: Stopthatburglar.net is an independent consultant for RPE Security, specializing in promotional…read moreoffers, no contract month to month systems that you own, alarm.com services, wifi cameras, camera systems. We never sell or quote over the phone. Any company not willing to assess your security needs in person does not have your best interest in mind. We have 18 years total security and alarm system experience to serve your needs. Quality, trust, affordability are our goals.

Protec Security & Home Automation - securitysystems - Updated May 2026

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