Just when I thought Proper Cannabis couldn't be worse, their handling of my complaint was lackadaisical, inattentive, and impatient. These people don't care, they are cruel, they are rude, and their regional manager has admitted that this is a perennial problem in their locations. They do not pay attention to notes, they do not keep careful track of your information, your information will be accidentally given to someone else, there is an ASSUMPTION of practice of relative privacy, but I should not know another patient's name because someone was inattentive enough to refer to me by a previously already processed patient. They are that bad. I sent an email to the company heading this brand of dispensary of my deeply egregious experience from this store. It accounts in detail, all my visits to Proper, all 3, extremely awful, unacceptable visits. 100% of the time, I get referred to by the wrong name and pronouns. I did not hear any response from my email to corporate, which was sent January 20, until January effin' 29. And that's not because they eventually got to reading and responding to the email, I had to eventually call the store in question, irate, hurt, stewing from still yet to be answered upon complaints for severely hurtful treatment from Proper Cannabis and its associates. Again and again, I hear no response by email by the company, I demanded this get taken care of immediately, it's been NINE DAYS SINCE MY EMAIL. What was finally their response to that previous review, full of bitterness, hurt, and frustration? "Hello, I would love to hear more about this visit.  Is there a time you are available for a call? Thank you, Proper Brands" Like it was a survey. Jesus actual Christ. I already. Told you. My experience. I already WROTE it to YOU and EVERYONE, I am not going to be upset and start crying as I recount to you, on the phone, my awful experiences AGAIN. What I wanted to see, and I think is reasonable to expect, is an APOLOGY FORTHCOMING, rather than "Oh boy! Tell me more!" I had no patience already, it was broken two visits in already, this is drawing BONE MARROW from me. I hate this, it hurts so much, I feel disregarded and unheard, these people do not understand how to be kind. I called the store again, this time, I demanded to talk to the regional manager, through the store on their line. I will not give any more to this company, I do not want to give them my phone number. I do not feel safe for having a phone call with this person, and having my phone number out to people I already do not trust. Despite all of my grievances, my constantly mounting frustration through repeated failures to duty and basic accommodation even, especially to an already hurt, REPEATEDLY hurt and betrayed customer, their manager for the day, Paige, was extraordinarily hurtful. I cannot believe how even further this company offends me, actively offends and hurts, and disrespects me like Proper Cannabis has. Not even among dispensaries, PLACES OF SERVICE IN GENERAL. I have NEVER been treat this abusively, this CONSISTENTLY, like Proper has. What an ironic name. First, to call their dispensary, you have to sit through an unskippable voice message about what the eff ever, for 30 seconds every time. It's excruciating if you have to repeatedly call Proper, especially for my rash of concerns, and it's especially not helped by the extremely rude attitude of Paige in handling my concern. First, she cut me off, talked over me, and then brusquely said their regional manager will get in touch with me and immediately told me to "have a good day" and hung up on me. She did this to me 4 times. Four times. She was absolutely obtrusive and actively hurtful and rude to me, it wasn't any accident, she purposely used a rude, bitter voice at me, and pushed me off the phone line every time, until I had to capitulate to her, and talk like "a nice person". I didn't even have to enter their stores to get hurt, I got just abject belittlement from a manager, and her name is Paige. I cried yet again from this company's actions, my heart is beyond broken, and I had to eventually give up my phone number. This is absolutely cruel, this company has taken valuable life and time from me I won't get back, I regret every purchase I made here, every item I got here felt spoiled to me, I cannot enjoy anything I've ever gotten from this place, they only make me feel immensely depressed and heartbroken. I legitimately do not feel safe here, the last, and final time I went here, the security guard, Kevin, tried to pursue me while I was leaving the store. He had no business doing that, and especially after the bad treatment I had in there, I'm certainly not going to go back there physically. Kevin did not stay in the building, he left after me, and from the parking lot, and advancing on me, he yelled out "HEY CAN I ASK YOU A QUESTION", gesturing me back over. I felt threatened. "I felt threatened." You can quote me on that against Proper. read more

As a medical patient, Proper Cannabis has its pros and cons. Pros: High-Quality Product - Their flower is generally well-cured, potent, and consistent in terms of strain genetics. They offer a decent variety of strains that cater to different medical needs. Packaging & Branding - Professional and sleek presentation. Their packaging keeps products fresh, though sometimes excessive. Availability - They are widely available across Missouri, which is convenient for patients who rely on specific strains. Knowledgeable Staff (Sometimes) - Some budtenders are well-informed, but it's hit or miss depending on location and shift. Cons: Inconsistency in Stock & Product Freshness - Some batches are excellent, while others feel rushed to market (dry, weak terpene profiles, etc.). Flower quality can be inconsistent between purchases. Pricing Feels High for What You Get - Compared to other Missouri cultivators, Proper can feel overpriced, especially when quality varies. Medical patients deserve better pricing incentives. Customer Service Issues - Leadership and decision-making don't always prioritize patient needs. There's a lack of real engagement with the community. Long Wait Times at Some Locations - Efficiency in service isn't always there, making it frustrating for patients needing quick access. Final Verdict: 2/5 - Decent quality and branding, but consistency, pricing, and leadership need improvement. As a medical patient, there are better options in Missouri for reliability and patient-first focus. read more

Grand Opening looked like it was a success. I was there early. These guys were taking turns, being out with the crowd!! They LOVED answering questions and getting feedback from patrons who were waiting in line to get inside. A couple of glitches with the unsupported browser not displaying proper license information. That was quickly identified by staff and resolved. Outside benches may have been appreciated, since most customers ARE medical, some with severe pain issues. I MUST SAY, though, when I asked to sit for a minute, MUCH CONCERN was shown by ALL staff involved!! Thank you ALL!! It was a bad weekend for me, as 2 heroes from my early years passed away. The people I interacted with at this event, reminded me that the world is still ok. Monica...my "bud-tender" was terriffic!!! She pulled out all the jars....showed me the buds....discussed different options for ME...told me when new product would be available....and lots more!! I felt guilty, because I knew there was a line outside, but she reassured me that this was MY TIME!! I love the place. I will be a regular. I shared my pics and experience with my fB friends and family!! And will continue doing so. Excited to see more products hit the shelves!! read more

I got my MO medical card in August of 2020 and continued shopping at the crazy expensive IL dispensaries up until April of 2021 because MO's medical cannabis program was such a disappointment. This was the first MO dispensary that actually made me hopeful for MO's medical cannabis future. Proper always has great service AND incredible product (often more impressive than the dispensaries over in IL). Best dispensary in MO by far read more

No matter if this is your first time, or 256th time visiting a dispensary, you will be so comfortable and welcomed. Proper Cannabis staff are warm and down to earth. They legitimately want to get to know you and build a rapport. The dispensary it self is aesthetically pleasing and you can tell it was built with patients in mind. I look forward to chatting and learning something new every visit!! read more

My boyfriend and I have been trying out different dispensaries to find our fit. They carry top shelf flower and have the most selection of concentrates as well. Jace was our "Bud-tender" and was so helpful with the information we were looking for. Out of the dispensaries we have visited, this was the most informative, friendly, and caring experience we have had! read more

As someone who moved from a state where cannabis is not legal, it was refreshing to walk into a space that, not only feels like a beautiful boutique, but the staff was extremely helpful and friendly. Navigating the world of cannabis doesn't have to feel daunting when you have incredible guides helping you to identify the best products for YOUR needs. read more

Proper has aways provids what I wanted at a decent price. A couple times employees can be a bit harsh however it has always been during a high-volume overstressed time, like everywhere else you go these days. After 3 years of trying every other place in a 25-mile radius, including Ill., I find they are the best at what they do. Thank you Proper read more

I've been to several Missouri dispensaries, but this one is by far the best. Great selection, great atmosphere, and knowledgeable employees. They grow their own flower and the quality is miles above other Missouri growers. Edibles, flower, concentrates, and prerolls. This is my new favorite place! read more

I went back for my second visit and was given more information on how to gradually obtain my goal of getting the correct dosage to help my back pain. Their knowledge and understanding of their products makes it so much easier for a newbie like me to understand what I am buying and how to use it. read more

Proper is by far the best dispensary I have ever been to, especially the location off of Watson Road! Everyone this is super awesome, friendly, and helpful. i go there a few times a week and I always look forward to it. I highly recommend this store!!!! read more

Mis labled products and shitty quality pre rolls. I worked for proper for 3 years nearly and witnessed so many mislabeled products go out. Also the pre rolls are made of all trim bottom of the barrel flower. There trash its mostly leaves and stems. read more

First time coming in I met Conner he was very nice and knew what he was talking about and helped me with a 20% off coupon for my first time y'all need to hook my boy up with a raise definitely am coming again thanks to Conner read more

What a great experience !! Clean & safe environment... Staff friendly & knowledgeable... The products are highest quality all the way down too packaging ....You won't go wrong trying out the delicious tasting edibles read more

Friendly, knowledgeable staff. Good variety of product. Never a wait. My go to place for all my needs. Not sure why this shows San Fran Ca. I'm talking about the location on South Lindbergh in St. Louis MO. read more

Whelp walked out bc your employee (female) with the lip piercing was completely useless pinkish red hair. Never thought someone could suck at selling weed like she did. Guess I'll take my money elsewhere.. read more

An overall good experience on its opening day, and the product is awesome! Beautiful, top quality nugs in the 22 - 25% potency range. The staff were helpful and knowledgeable, and the facility is sharp. read more

Love this dispensary . The employees are very knowledgeable . I think this company really take pride in helping the patients bringing high quality meds at a reasonable price. Charlie was awesome !! read more

Absolutely love this place! I've visited several of the new Medical Marijuana Dispensaries in the area, and have had the best experience at Proper Cannabis. I will be a regular customer! read more