AWFUL location. If I could rate 0 stars I would. The office had been closed for a week however no notifications were sent to the board test takers. In fact, 2 days earlier, I received an email saying that my test was scheduled and everything was expected to go smoothly. I was scheduled to take an 8 am exam and thought it was weird that the office was still closed. Finally, an employee opened the office to reveal that no one can take the exam at that location due to a broken AC. No help was offered whatsoever. It added unnecessary stress to an already nerve-wracking day. read more

Horrible customer service. We drove an hour to my daughter's 1/8/22 exam only to see the test center closed with about 20 people waiting in the hallway. The only thing the center provided was a flyer taped to the wall that they were closed indefinitely and that they had allegedly contacted all the test takers by email - which is not true. The flyer had a phone number which did not answer. On 1/9/22 I went to the prometrics website to request a refund, then a second request/follow up on 1/23/22 and I still have not received a response. I finally called them on 1/26/22 and talked to a customer service agent (who is in another country) who could not help with the refund because that's a "different department." She promised to send them a memo. I told them I would be calling every day until I get my $ back. read more

FIRST OFF, I received an email yesterday (Saturday) confirming my Boards for this coming Monday. More than an hour later (on Saturday), I received another email canceling my Monday appointment. I've been trying to get in contact with no luck, and of course, they're conveniently closed on Sunday. They gave no reason, no timely rescheduling options (other than they'll contact me in 5-7 business days), and no apology. Absolutely unacceptable. I'm sure most of the students here agree that when you're preparing for a life-changing exam, that exam day is the most important thing in your life at this given point. So suck it, Prometric. 5-7 will NOT work. And canceling within less than 48 hours better give me a refund and an honest apology. Thanks for making the end of my three years of schooling a crappy experience. You'll be hearing from me Monday morning. read more

This was the worst testing experience of my life. During 4 hour GRE test It was 80 degrees in the center with no air conditioning and no access to water (no communal water). Then they cluster us all together during a pandemic even though there was plenty of room. Somebody was being so loud that they had to move me mid test which definitely affected my score read more

I recently took my Praxis exam here. Few things that stuck out to me: - Come early. It says to come 30 minutes earlier, but 45 is probably more appropriate so you can take your time signing all the forms, writing a huge paragraph in cursive stating how you won't cheat, locking belongings in the lockers, going to the restroom down the hall, and being fingerprinted. - Extremely tiny locker space. One can barely fit a small purse in here, so leave the rest in your trunk or don't even bring it with you and just lock up your keys and phone. - Test rules. It is consistent across locations, but wear a light jacket since it can get chilly but you can't take off or put on additional clothing once inside the testing facility. And also, signing your name exactly as it appears on your driver's license, even if that was back in high school. How annoying. It's a clean business complex with plenty of parking space, but you do what you need to do and get in and out, stat. read more

I took the GRE here yesterday, and aside from the actual test, the experience was pretty smooth. I had never been to a testing center before so I was a bit nervous and unsure of what to expect. The logistics are taken care of pretty quickly and there are small lockers to put your stuff in (don't bring too much - just water, your wallet, and a snack). The actual testing room is pretty decent. The computers seem a little outdated but they worked just fine. The AC wasn't working so it was stuffy in there. Wear layers so you can adjust accordingly. However, if you want to take off your jacket/sweatshirt, you'll have to do so outside the testing room and leave it in the lobby. They offer noise cancelling headphones, but I found them a little too tight so I went without them. I don't think they're necessary but it's nice to have the option if you need it. I just wish there were more proctors/attendants so the break process could run more smoothly, instead of having to wait for the attendant to finish with another person before they can dismiss you for break. Since breaks are timed, it really cuts in to your downtime. Other than that, it was a good experience overall. If I ever have to take another standardized test (hopefully not), I'd come here again. read more

The guy in the front dest is extremely annoyed. He claimed that he would report that I was not following the instruction simply because of my HANDWRITING. I came there to take the GRE rather than show anybody my handwriting. Go ahead and report it. Who cares!!!! RIDICULOUS. It was not fun to meet such a troublemaker in the important exam day!!!!! read more

Just took two exams here. Just as other reviewers have mentioned, the testing room is loud! It is really crowded and noisy inside from the sounds that all of your neighbors make. People come and go all the time, and the footsteps and door sounds make the room rumble. During both of my exams, you could hear loud birds chirping and making noises outside the window, and there was an annoying car alarm that would go off every hour or so. You can also hear the staff talking behind the door. I feel like this center does a poor job of sound proofing the room. If you decide to take a test here, be prepared to bring some comfortable ear plugs! The center does offer their own soundproof headphones, but I felt that they were too tight and uncomfortable. read more

Considering the circumstances (you know...being deathly afraid about impending doom aka the CPA exam), all the logistical stuff went well at this location. I've never been to a Prometric Testing Center before so I was happy that everything worked out here. The workers were really professional and efficient. Just follow procedures and you're good. I arrived around 10:15 am when my test appointment was 11 am. It was nice that I was able to start my test earlier and therefore get out earlier. There are tiny lockers to put your phone and wallet. In the testing room there are headphones you can wear during the exam (it was quiet enough so I didn't need them). Geography tips: the entrance is on the side of the building. There's plenty of parking, which is awesome. The bathroom is down the hall and outside of the actual Prometric suite, but it was never busy. read more

I am SO MAD with Prometric. I decided to test online and the guy who is supposed to look around your environment before you do the test got out of the screen and I was not able to do my exam but on top of losing my money I have been calling Prometric non stop and NO ONE EVER picks up the phone. This is a disrespect to those who pay and want to speak with someone about this horrible behavior that the employee had. I want my money back and there is no way in the website where you can find a link to customer service that actually works or complaints about their services. I have looked everywhere to find a good phone number but there is nothing except the same phone number that doesn't work. This is WRONG!!!! read more

DO NOT TEST HERE. I showed up for my 8am exam (along with about 50 other people) and no one ever came to Open the testing center. One of the guys in line said this happened to him at this same center the week before. While they are closing in response to COVID cases that come up (which is responsible) they don't notify you they are closed. I also called the call center to help me reschedule and they had no record or notice that the center was closed. Avoid this place. read more

I took my MCAT here today, and I was a little worried due to all the negative reviews. My experience was perfectly pleasant. Everyone working here was nice, and I'm realizing that many of the prior grievances is actually due to the strict nature of Prometric/AAMC guidelines, and not the actual location itself. The testing center is a small suite in a quiet business building, and although the bathrooms are down the hall, there was never a long wait to use them. The employees were friendly and prompt, and I had zero issues during the entire duration of my test. I actually rather enjoyed the experience, even though I was immensely stressed out. The testing room was very quiet, air-conditioned, and ear-muffs were provided to block out noise. As a tip, get here early, as the check in queue can get backed up. read more

Absolutely unacceptable. If you value your time, do not waste any of it with this pathetic excuse for a company. They are extremely inconsiderate and unprofessional, and will offer no remedy to fix any situation they cause. DO NOT RECOMMEND read more

Ah, Prometrics, it's never a pleasure. The testing area of this place is pretty nice, though you can feel the floor vibrate when people walk by. Good keyboards--not too loud, headphones are available to block out noise (though I didn't use them), and each workstation has a good amount of space. Definitely understaffed. I had to erase sections of my scratch paper because staff didn't respond when I raised my hand to ask for more, which ate up valuable time and was generally annoying. Would not recommend, especially for people taking exams with timed sections. Cumbersome procedures combined with scarce staff make for an irritating experience. Also sort of seems like most staff at Prometrics centers mistake professionalism for apathy. read more

the first time i came here, it was a typical testing center experience, however the second time just a few days later, they added new "rules" that they didn't enforce nor have posted anywhere (i.e. you cannot touch your mask during the test) and interrupted me multiple times during my test to tell me this along with several other "policies" (ID card and keys in upper left hand corner of desk) which were not enforced in day 1 nor were posted/listed anywhere. would not recommend. read more

This was the best experience i have had during my time taking these exams. Corina was very helpful and the friendliest person i have met. Her along with Rae and Fabi helped me check in and answered any question without any issues. The process was fast and they kept the social distancing requirements perfectly! If you need to take an exam definitely come to this location! read more

I took my USMLE step 2 CK here. Pros: Very quiet (which alone is an extremely important for choosing it over the Gardena center) Free parking Bathrooms are part of a building, But it's very unlikely to find them occupied, happened once or twice but didn't take a lot. Cons: Has large capacity, which could result in delayed check in times, I had to wait at least twice for: 1. Another examine to be checked in 2. The new check in clerk trained on how to check in examinees Another con is that they have extremely tiny lockers and won't allow you an extra locker, so make sure to bring only what you really need if you don't have a car parked outside. read more

Staff members are rude, condescending, and disingenuous. Expect to be treated with disrespect and like a criminal. Don't add unnecessary stress on an already nervous day. One more thing, I had a technical issue which staff wasn't assisting to resolve. Very unprofessional. read more

I took an exam here recently and I personally had a very pleasant experience. Everyone is very professional and the process of checking in is done quickly and efficiently. The temperature is kept between 71-74 degrees Fahrenheit which is just right for an exam. You can't take large coats or jackets inside the exam room so I would recommend wearing an oversized sweater and layering. The restrooms are clean and nearby. The lockers are just the right size for your snacks and essentials. The room for the exams is spacious and I didn't have any technological issues. I definitely recommend scheduling an exam here! read more

I don't usually leave a review but the gentleman at the front greeted me along with everyone else that came in making them feel comfortable/relaxed and had a wonderful personality. This man deserves a gold metal for customer service! read more

The lady customer service is so annoyed. Like others' comments, they treat you like criminal and won't respect. They make me wait for 3.5 hours while my teen taking a test "for security reason" while on the sign in there is a cause to authorize another person to pickup. I have to report to her that I need to go to the car to get a book because I sit here doing nothing -- she had to repeat several times that I must come back soon. I guess I have to report to her if I need a cup of water later or go restroom or go out to make a phone call. And another person won't let me wait outside at the hall. She said I must stay inside by the front desk so that they can keep an eye on me just in case they need me to sign my 14 years old out for a restroom break. Is it a criminal like? Suck. One day they will know if they can wait for 3-4, sitting and doing nothing, but wait. And guess what? They didn't let a girl carrying or wearing a coat to the restroom even though the restroom is not even next to the testing room. She was no allow to wear her coat in the testing room either even though the room temperature is just crazy cold for some individuals. A man just walked out to the locker, a proctor ran after him saying that he did not sign out on the computer from a break. They made him go through the security check again before entering the test room even though everything just happened before their eyes within 1-2 minutes. The re-checking process ate up the time and guess what the man lost his beak time and testing time for nothing. read more

Fast computers, pleasant, friendly staff - a clean and quiet facility, and plenty of free parking in an unchaotic industrial area. It was worth the drive. I tested in Culver City several years ago, and though I read they've updated their computers, I wouldn't go back. This test center I would return to, I just hope I don't have to. read more

Worst test center in the world. Their staff r super rude and mean. The test room quality is also terrible in the world. Avoid to come here, or I will say never come here read more

Please avoid this place this is the worst test center I did take GRE overseas that experience was much more better than this test center. The lady at front desk was so rude she did not answer me when I asked her a question she was busy with her computer screen! Today I had GRE but she did not let me to take the test because I did not bring my permanent resident card but I showed her several document, ID, a form from USCIS which proved my residency but she told me call EST and ETS office is closed on Sundays so nobody was there to responsible or help me to reschedule or contact ETS. read more

Horrible testing center. The staff is nice, but its so loud. Instead of loading the room from the back to the front, they load the room from the front to the back which causes everyone who is already taking a test to be distracted not only by people walking around behind them, but because the ground shakes when people walk on it causing your computer screen to also move. The female staff weren't so hard on their feet, but the male staff seemed to stomp around and very much distract you. Another distraction is that the prometric facilitators will check you into the testing area in one room, and then bring you into the testing area but they are SO LOUD. It's separated by a clear window and you can distinctly hear the instructions they give each tester before they come in. I brought by own ear plugs but they can only block out so much. I tried using their headphones as well but its like putting a plastic spring across your ears. It was so loud that i even pushed my chair back, looked at the staff and put my finger to my mouth to signal to be quiet. He replied "I can't" in full voice through the windows and all. If you have the chance, go to a different testing center but if you are forced to go here, make sure to bring your own ear plugs and pray that you don't get the horrible testing experience I did. read more

Horrible test center. I have taken a few other CPA exams at other prometric test center and never had any issue with my name on the ID vs the NTS letter. I was denied to take the exam because my first and middle name were flipped on my ID even though both of the name appeared on my NTS. I was told they are following rules set by NASBA. Well this is not the first time I took an exam with NASBA so I called NASBA and sure enough was told that shouldn't be an issue especially since I had 2 forms of ID. Since the test center was being strict the lady with NASBA offered to speak to the test center staff and open up a ticket so I can sit for my exam. The test center staff denied to answer the phone and asked her to open up a ticket with PROMETRIC corporate office. Are you kidding me? I have taken days off of work and driven from a different city to take this exam and now I am being denied to take an exam. I was extremely devastated as I have been studying for this exam for weeks and was going to lose the money and not be able to take the exam because of the rude staff at this test center. I ended up leaving and calling NASBA and found the test centers approach unnecessary and they decided to let me retake the exam! I will NEVER schedule another test here! read more

Terrible location and terrible staff. I recently took an exam here and the experience was horrible. The staff was rude.

I was a little nervous to drive over an hour to this center in crazy traffic to take my GRE, since there were none near my city. I missed the turn for Hancock on my first time there, but eventually found the center. It's a small suite in a business area. Once I got to the center, I was very pleased with my experience. I went on a Saturday, so there was a ton of available parking and it was really peaceful. The building was simple and nice. There was, however, only one restroom, so if it was busy you might feasibly have to wait. The person at the front desk was nice and got me checked in quickly. They give you convenient lockers for your stuff. My test was scheduled for 1:30 PM, but they got me in half an hour early! The lady prepping me for the test was really friendly, professional and funny, so the security check stuff was quick and painless. Everything worked fine, and the test room was quiet and reasonably comfortable. I forgot other people were even in the room. They had awesome noise-canceling headphones for you to use that worked SUPER well... I was in the zone! It was a little cold with the air on, so I was really glad I wore jeans and a cardigan. All in all the process and environment was more stress-free than I had imagined. Really nice staff, ok facilities. I did really well on my GRE and I'm going there again in a month! read more

I just recently took a certification test at this center. Despite reading a few negative reviews on other sites, I had a great experience. Every single staff member was professional, offering a friendly attitude and as comfortable an environment as one could expect in a testing center. The center itself is a little hard to find, tucked behind a business plaza. Major plus: They offer sound isolating headphones at each desk and a locker in the waiting area to place all your pocketed belongings. I wouldn't hesitate to take other exams here. read more

Trying to reschedule on the phone with these people has taken over an hour. I've been talking to an Indian who has a thick accent and is basically clueless about helping me reschedule on their website. He ended up doing it over the phone and taking an hour. read more

I've been here three times (CPA exam) and am going today ( Enrolled Agent). I really like this place. Clean and quiet. Inside and out. Plenty of parking. No food or drinks in the area so yelp something before you come. The staff are professional. It is not loud like others on yelp say. read more

I took 2 national board exams here and I love the location. I do plan to take future board exams here. -Very courteous and accommodating staff who tried their best not to waste my break time. -Room temperature was just right, but I did bring a sweater with me. -Minimal noise level and I was able to use my ear plugs. -My classmates and I rave about this location. read more

Had the pportunity to once again test at this great facility. Third time and great experience every time. Staff is friendly, courteous and extremely professional. I highly recommned testing at this facility. PJ Andrews Mortgage Loan Officer read more

Do not take your exam here!!! I asked to take my exam early and called in to make sure it was okay and they said that was more than okay! Then I got there and someone else was working and they refused to give me my exam until 2 hours later. So I had to sit in the hall and study (was not allowed to study in the waiting room). It was a terrible experience definitely go to the lake forest location. I was late for work because of this and the people at the office didn't seem to even care. Do not go here!! read more

I came to this testing center 3 years ago to take the MCAT and had a not so great experience. Before taking the exam, I knew we could bring earplugs to the centers as long as they are new and unwrapped. Being a little nervous about the exam, I called ahead to ask about the different policies they had and the materials they provided (paper/white board/flat screens ...etc). After being told that earplugs were not allowed, I called the central prometric customer service and inquired about this rule. As I had anticipated, the personel reassured me that these rules are the same for every prometric center in the U.S and that if I encounter any problems on the day of the exam, to please call them again so they can speak to those working at this testing center for clarification. I was somewhat relieved by this phone call, thinking that nothing would go wrong and that maybe the person working at this center that day did not know the rules clearly. But of course, on the day of the exam, I was not able to use the unwrapped package of earplugs I had brought in, no matter how much I had tried to explain to the staff working there, nor did their opinions change when I showed them a print out of the prometric center policy and the email communication I had with the central agency. Finally, I was rushed into the exam room and threatened that if I do not start immediately, I will not be able to take my exam. I was frustrated by their persistent attitude and the annoyed and suspicious look on their faces, but made my peace and registered for the exam. I was arranged to be seated at the station right next to the door, where I was constantly distracted by people going in and out of the room. I am not sure if this was done on purpose (since they said the seats were assigned randomly, but I heard the person in front of me asking for a seat towards the back, which she got), but needless to say, my whole day was pretty much ruined by this encounter. Later that week, I filed a complaint to the central agency and received a letter a month later stating that this problem was recognized and resolved at the testing center, and that if I think this incident has affected my score, to please send this letter along with my scores to the schools I applied to. The purpose of my complaint was to make sure that things like this will never happen to another test-taker in the future. And the purpose of this post isn't to point fingers at anyone, but to warn future test-takers at any standardize testing centers of the possible uncomfortable situations you might encounter, and what you think you can do to resolve them in ways that will not ruin your testing experience. I apologize for this long post, but I hope this will be of some help. read more

Staff was very helpful with directions and friendly! Glad I decided to take my CRCST exam here...you won't be disappointed!!

The place is clean, quiet and the staff is courteous and efficent. I would definitively reccommend this place.

I had a great experience here for my USMLE exam. Staffs are very considerate and efficient, I did not use noise reduce ear plug at all. The build more restrooms and seldom you need to wait. read more

Don't go there. The staffs are super rude. Especially, the guy staff acts like he is in a higher position than the test taker. We paid lots of money to take an exam in the test center, but we couldn't get any satisfaction or comfortableness even. The Prometric absolutely needs the proper HR management!!! read more

Thought I'd say a few good words about this place. I recently took the USMLE here and it was perfectly fine. It's in a business park type area and so it wasn't too crowded/busy. Parking is easy and there are no busy streets within earshot of the testing center. The temperature was well-regulated. Overall, everything was calm and the workers were nice, even friendly. Definitely nothing stressful about the test center itself, I actually felt pretty relaxed. There were lockers with locks provided. The bathroom is just down the hall and although there were only single occupancy bathrooms (one for men, one for women), I never had to wait in line. It takes time to get people situated at their computer, but that wasn't a big deal. You get the full time now matter what time you start. Definitely recommend coming here and would come back in the future. read more