I've been in the photography business for over 13 years and used many different printers, all whom I've experienced excellent customer service until today. I ordered a small 5x7 mini gallery mount on Oct 7th, 2021 with USPS shipping of 3-5 days. It is Nov 10th and I have still not received the item. I called customer service and spoke to "H" about this issue, and she told me that it was my responsibility to contact the postal service to locate and retrieve the item because it was not their fault that they lost print. Aside from a superficial sorry, no other effort was made on their end to show their apology for this month long inconvenience, not even a small discount code. I asked if they would consider reprinting this small item and have it reshipped, but she started telling me how it would cost them $18 plus shipping to resend and it's not their fault that it got lost in the mail. This print costed me $15 plus $5.70 shipping, I know it costs Prolabexpress much less to produce this. Also, I found it highly unprofessional and petty that she told me how much it would cost the company to have it reprinted, and made me as the customer feel like I wasn't worth that amount of money to help me solve this delivery issue. Instead, I have to jump through hoops, contact USPS, track this package down and try to get it reshipped to my client. Totally unprofessional and petty. I've already called my credit card company to dispute the charge because I still have not received the item I paid for. I will not be giving my business to this company again because if your print never arrives, they will take your money, place blame on the carrier and tell you to go figure it out yourself. Other printers and companies that I've dealt with happily reshipped out another copy and offered a promo code for future orders for the inconvenience. Unfortunately Prolabexpress does not believe in customer service first, only the $18 plus shipping that they would have to spend to reprint and ship my order. Shame on you! read more