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    Progressive Insurance

    1.0 (1 review)

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    3 years ago

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    Saginaw Bay Underwriters

    Saginaw Bay Underwriters

    (5 reviews)

    Back before Landmark Insurance merged with Saginaw Bay Underwriters, service was great. My agent…read morealways called me and suggested my best options. After the merger, I can never find an agent that is willing to spend more than two minutes to answer my questions...I don't even know who my agent is anymore. Every time I call it's someone new. Anyways I called to review my insurance options and get updated quotes. I was told it would be 10 days to get quotes. Really, it takes 10 days to run quotes on a computer where you already have all my information? Well, it has been weeks now and I never heard back from anyone. No worries, you can expect another call from me later today.... to tell you I am moving all my policies to another agency! I loved Landmark Insurance and have been a long term customer. Since the merger, their service sucks! If you are looking for insurance products, don't shop here!

    Was a customer of SBU for 15 or so years. Always paid premiums in full on time, 1 not at fault…read moreclaim. WIth the insurance changes regarding Catastrophic claims premiums and anticipated reduction of that stupid assessment in mind, I anticipated substantial savings. WRONG!!! My premiums went up 30%. Several calls and emails later, and promises to follow up (Jeff was one on them). I got some lame excuse and a ridiculous explanation which was purely Bullsh**. Cancelled my business with them and got better rates, better coverage from a local State Farm agent. SBU is a poor representation of professionalism.

    Progressive Insurance - insurance - Updated May 2026

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