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Progressive Insurance - Pasadena Service Center

2.9 (59 reviews)
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Breanna C.

So far, so good. This place is great! Wifi, refreshments, candy everywhere, a nice area for the kiddos. At the counter they have first aid kits, balls, pens, magnets, and I'm sure other things I didn't see. They thought of everything! While the adjuster reviewed the damages we sat inside for about 40 minutes. Once she was finished she approached us with a few checks, explained what it was for, and sent us on our way. That was by far the easiest and fastest insurance experience ever! Flo was hanging out in the corner. The staff was very friendly and everyone was laid back and relaxed, which was surprising. Great experience at progressive!

Fixed by Progressive/York Auto Body!

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6 years ago

The customer service here is very bad. The staff is rude in person and over the phone. They dont care about helping. Disappointed.

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Flo was hanging out in the corner.

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Farmers Insurance - Todd Ma

Farmers Insurance - Todd Ma

(82 reviews)

I can't say enough how great Farmers is, so I'll try and keep this short…read more So my home was affected by the Eaton Canyon disaster and I had some ash and smoke damage in and around the house. I hadn't really thought about going through insurance (I was kind of in a literal fog for a bit), until I got a call from a Farmers rep asking if I was OK and if I needed anything. I asked around and many said it would be a good idea to just go through my insurance to cover any expenses to clean up my home and fix any damages due to the winds and fires. So I called the rep back and said I'd like to go through the process of making a claim. The process was very painless and it was all done online. A couple days later, I got a call from a Farmers adjuster and made an appointment to do an assessment of my home. The adjuster came only a few days after the call, all the way from the East Coast. After spending about an hour or so looking over my home, the adjuster went back, did his report, and sent me digitally a full, detailed assessment of what needed to be done and an estimate of the costs. This whole process took only a week or so to wrap up. This was highly unexpected, as I heard from neighbors and others affected by the fires that their insurance was taking forever and in some cases wouldn't even be able to help due to lack of fire coverage. Farmers and Todd Ma's agency is top shelf and came through when I really needed them. THANK YOU!

I wish I could give six stars. THIS IS THE AGENCY TO GO WITH! Todd turned a VERY stressful…read moresituation into rapid fire results. Todd and his staff go above and beyond to help the client. Efficient, professional, and customer oriented for your insurance needs. I am SO GLAD I found his agency!

Progressive Insurance - Pasadena Service Center - insurance - Updated May 2026

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