dont do it run the opposite way, your monthly will increase what they do is charge a dollar more, then you dont notice another dollar rhen eventually its 678 when it should be 202. their response is they notified you, they do its a email stating your policy is up for renewal nothing has changed, even shows the same monthly. i do not understand ive asked for a email explaining it so i can look at it I have been begging since December for this please run read more

Damaged my car and I have been without it for a YEAR! FIRST, let me say this review site gets rid of negative reviews! My car accident claim handled by Brittany S in the Greater New Orleans area was completed has been a nightmare after a year. She said "send pictures of your damage" , then she decided it would be totaled by those pictures. My car was towed by progressive to a salvage/auction yard. It sat for almost a month before Dreauxa progressive agent called and said it would not be totaled and where should they send it? Seven months later I go to pick it up from the body shop and as I checked it out I noticed a ton of damage under the car. Progressive (Dreaux) could not have missed all this additional damage because my original damage was under the front driver side, so he HAD to look under the car for an estimate. I called Progressive and was transferred to a manager James who said it was likely damaged as it was moved by a forklift while it was at the salvage/auction yard. They would not total it and it is STILL not finished repairs and in the shop after a year! HATE THIS INSURANCE. LEARN FROM MY HORRIBLE AND EXPERIENCE BY THE NEGLIGENT PROGRESSIVES EMPLOYEES AND COMPANY! read more

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Where to even begin with this place. I unfortunately got in a wreck and needed to have my car repaired. I figured I would use this very (not so in the long run) convenient claim center. I mean who would not like to drop of your car, pick up your rental, and be done with it until its repaired. Well the first 2 steps worked like a charm. That last step however was a headache and a half. I set up and appointment to pick up my car and drop off the rental. Show up, drop off the rental keys, pay and wait for my keys to come from the back. Easy enough right? Well when we go out to look at the car after the repairs I instantly notice a HUGE crack in the bumper right in the impact zone. I point it out immediately and ask why it was not fixed. It goes down hill from there. They come out and say that the crack was not fixed because it was caused by previous, unknown to me, damage to the vehicle. They also say this crack is UNDER the bumper... where it clearly started on the side of the car directly next to/ in the impact zone. They tell me they look at 1000s of wrecks a year and can tell me with 100% certainty that A. this was not caused by this wreck and B. its under the car. I'm DUMBFOUNDED. I point to the crack, I point to everything that has been replaced, I point to under the car... I point to the crack again... I point to UNDER THE CAR. They look at picture of everything and say yes the crack is there (not letting me see the pictures very where mind you) and say the only way they are fixing this is if I file another claim. Also they were apparently supposed to go around the car with me and X or circle all damage to be repaired or previous damage... they did not do this. I ask to speak to a supervisor (Robert), he was not in but calls me about 10 minutes after I get home, instantly refuses the claim and says I have to file another one. I ask to speak to his supervisor, Kyle, who actually calls me at the end of the day. In the mean time I took it to an independent shop and had them look at it, they said it should have been fixed... and they could tell just by look at what else had been fixed. Well Kyle calls me back, Kyle ask for a few more pictures of the crack. Standing back a few feet while someone pointed to where it started etc. After less than 4 hours of a work day and Kyle having the pictures on his desk he immediately calls me and approves the part to be repaired. He said he did not know why they said it was under the vehicle other than it was big enough and curved under the car. They also had no pictures that showed the crack BEFORE going into the shop etc (this could also be because it was hard to see unless you were right up on it). So even if it might not have been caused in the wreck (99.999999999% sure it was caused in the wreck), it got damaged somewhere along the lines after it left my care. Regardless, something that should have been obviously to most, IE a crack on the side of a car verse just under a car, is NOT obvious to this establishment. They are out to deny any and all responsibility and not make your life easier. If it was not for Kyle (who honestly gave me a bit of faith in the company), this would have been going all the way to the insurance commission in Louisiana. He even said this should have been solved 2 steps before getting to him. I am on the market for a new insurance company and will not recommend progressive to anyone along the way... especially considering the amount of money you have to pay in Louisiana for insurance. read more

Theses peolpe r so nic and friendly here. They r on top of there stuff and the wait so soo short oh and they give ufree coffee& food ,water,cokes too. All in all very nice place.. Thk u guys read more

ZERO stars for IESHA HENRY at Progressive Claims on AIRLINE DRIVE. She denied coverage on a claim when the insured was definitely covered for other drivers. She claims the detailer was handed the keys to the car but didn't have permission to drive it to go get detailed (when he ran into me)!!! This is how CROOKED they are!! Also, Iesha never returns phones call unless you speak to someone at front desk to go find her. Fighting this with an atty now bc lengthy police investigation says driver DID have permission. Cannot believe how SHADY Progressive is! Look up as many reviews as you can on other sites before using them. Totally UNETHICAL! read more