This is probably the most important review I've ever written. My fiancé applied and was approved for a home purchase in July of 2012. We happily began making plans to relocate our family from Arkansas to Texas. The lender, Alex, made us feel very secure that it would all be great and that we would close in approx. 30 days. We married within that 30 days. Upon arriving in Texas, with a 26 foot moving truck, two children (one severely disabled), two dogs, and a cat, we began having issues with Proficio. We were accused of defaulting on a government loan, and it took four long days for the underwriter to realize they were researching the wrong person. We had to submit documentation not once, not twice, but sometimes three times. Confidential information was shared with one of our family members that the lender knew personally. On day 51, we told him that if we could not close that week, to please tell us so we can start over with another lender. Instead of giving us an explanation, or trying to schedule an approximate closing date, Alex told us good luck and washed his hands clean of us. He gathered up our files and drove them across town, without letting us know, dropping them off at one of our family members offices (our tax returns and even our social security numbers). We were absolutely stunned and infuriated with his behavior. After a day, he called our family member (not us) and told him the loan was approved and when we asked him if we could close on the loan, he said yes, getting us to come BACK to his office. On day 61, after staying in a guest room, living out of suit cases for 33 days, we were officially denied the loan for various different reasons; our DTI was too high and because we had written off $15k of business expenses in 2012, and a few more reasons. I have never seen such poor lending and underwriting. I don't want any families to go through what we went through. We didn't even want to LOOK at another mortgage lender, so on day 62, we signed for a beautiful lease property and lots of tears were shed when we moved in. Proficio made us feel safe moving our family to Texas, but when we arrived, their customer service and confidentiality practices left us speechless. After researching, we have read numerous poor reviews about Proficio and I wish we would have read those in the beginning before we applied. What's sad is that my husband is a former marine and this was a VA loan.... a supposed 'incentive' for serving his country. Please beware of this company and do not give them any earnest or title money. It has been two weeks and we have not received any of our money back. We also paid utilities on the home that we lost because we kept thinking we were moving in each week. We lost approximately $200 in utility money that could have been spent elsewhere. read more
