The owner of this salon is the most unprofessional rude unhelpful woman I have ever come across . I have been getting my hair professionally coloured for in excess of 20 years and have never once felt the need to post a review about my experiences which have always been extremely satisfactory . I attended for an appointment at The Professionals Studio on the 23 rd February 2013 .I requested the colour build up to be stripped out and for a uniform brown to be put in . Instead the hairdresser coloured my entire hair black which looked absolutely awful and was against the wishes I expressed when I first made the appointment. The hairdressers do not appear to take the time to communicate effectively with their clients about what their wishes are leading to costly mistakes ( in my case a wasted £ 85 ).When I then called to book another appointment to get the wrong colour stripped out I had the misfortune of meeting the owner of the establishment who was extremely defensive , hostile , rude and defamatory . The most unpleasant woman who doesn't even allow the client the basic courtesy of completing a single sentence . If you want a professional service go elsewhere . If you want good customer service go elsewhere . read more