Assigned this company to repair my washer through the official Maytag website. Put the $400 up front. Rick did not show for scheduled appointment set up through Maytag. He states their system and official Maytag scheduling do not communicate to each other. Initially frustrating as I had taken work off for the visit, but was rescheduled to the following week no problem.
Initial visit, Rick disclosed that he needed a part he did not expect. No problem. Another two weeks go by without an update unless I reach out to him. One week of not messaging him to see if he'd reach out. He did not. After five weeks of not finding this part, Rick states that Maytag will replace the washer, and gives me reference number for next steps.
After speaking with a Maytag representative, I was informed this is not the procedure and the best that can be done is a refund - $145 for initial visit.
Five weeks, poor communication, and takes no responsibility for his lack of knowledge on how the process works.
I'm sure he can fix a washer. I'm not going to waste any more of my time finding out. read more