The owner, Joe, called me with a genuine and respectful manner to discuss the situation. He also…read moreshared his intention behind founding the service, and offered a free repair for the broken bezel. I appreciated his sincerity and the way he takes responsibility for his work. During the conversation, he also provided helpful and professional advice regarding my other tech-related concerns. Overall, I felt that he genuinely cares about both the service he provides and the people he helps. Because of this follow-up and support, I am revising my overall experience to a 4-star review. I also hope the company's culture continues to reflect this level of care and professionalism and continues to support both customers and staff. --------------------------------------- Previous review -I brought my MSI laptop to this shop for a lid repair. At the time, there was a small crack on the left side near the hinge, and I was worried it might get worse , but the screen bezel was intact. I was initially told that once the part arrived, they would notify me to bring in the laptop, and the repair would then take about a full day. The part arrived on December 30, 2025, I dropped off the laptop on January 6, and picked it up on January 9. -After I got home, I turned on the webcam to prepare for a meeting, and noticed that the screen displayed a blue image. I contacted the shop immediately. I was asked to bring the laptop back for further inspection, but no explanation was provided regarding the possible cause of the issue. -Since the shop is about an hour away, I asked whether a remote diagnosis could be done first to better understand the situation. I was informed that there would be a charge for that service. At the same time, I looked into common causes of this issue and found that it can result from a protective film not being removed during repair. However, this possibility was not discussed. -If a likely cause had been communicated, it would have helped me better understand whether an immediate return visit was necessary. Without that information, the situation was unclear and required additional time and travel to resolve. -More recently, about four months after the repair, I noticed that the bezel near the hinge has cracked, even though I have been handling the laptop carefully. This area was not damaged prior to the repair. Given that the hinge area is a high-stress point, I am concerned that the repair or reassembly may have contributed to this issue. Overall, my experience was disappointing. While the initial interaction felt welcoming, it was followed by a noticeably self-protective approach when issues arose. Although the repair was completed, I encountered additional problems afterward that required significant time and effort to resolve. Based on this experience, I strongly recommend that others ask detailed questions about the repair process, confirm what testing will be performed, and ensure the device is thoroughly checked at the shop before taking it home. In general, I believe that clear communication and transparency are important in building trust with customers over the long term.

As a former Wall Street and audio/visual technology director for Fortune 500 and 1000 corporations,…read moreI've dealt with a lot of vendors for over 20 years. I can quickly spot great or poor customer service and professionalism. My work was extremely high profile focused on live event production. Very stressful. The staff is sharp, professional and articulate in their communication. I can honestly say I've found "my premier vendor" to service both my personal and professional needs without any worry.

Really great service! I placed a next-day rush order for the Knicks parade, and when I picked up…read morethe shirt, I realized the image I had provided wasn't a vector file, which caused the print to come out blurry. When I mentioned it, Yianni took the time to review the image I sent and went above and beyond by recreating the design to ensure a much cleaner, sharper print. I love the final result, it looks fantastic, and I couldn't be happier with both the quality of the work and the customer service. Big thanks to Yianni for the extra effort--highly recommended! Go Knicks!! Knicks in 5!!!

BCCO is one of the most professional, high-quality, and reasonably priced spots in the city. Highly…read morerecommend for anyone trying to get an item of clothing custom printed. Their website is easy and intuitive to navigate, their team was incredibly professional and quick to respond to all of my questions and concerns (including checking the quality of the image I submitted to make sure it wouldn't come out blurry or pixelated). The turnaround was super quick, and picking up my order was a seamless process. I'll definitely be using their services again!

Great service and even better prices union made but not union prices…read moreAmazing turnaround! Loved the fact they offer screen printing embroidery and digital in house

I have been ordering with Kenmar a very long time they never…read moredisappoint whatever you want you will get great quality and printing customer service is wonderful every time I call or email they respond quickly and with such pleasure I definitely recommend Kenmar shirts. Thank you, guys, for being just plain ole wonderful!!!!!! Lillian Montanez

As an event planner, I have worked with the Bronx Design team for over 10 years for all my printing…read moreneeds. That's why, when I needed a printer for my wedding signage, program, and menus, I knew who to call. Danielle was a rockstar. She worked with me to find the best thick card stock and even printed proofs for me to review before we placed our order. She was always responsive and took the time to answer all my questions. When you work with Bronx Design, you are getting a personal touch, and detailed service, and you get to work with people who care about each project. They don't make them like this anymore. I highly recommend Bronx Design for all your printing needs. There is no better group of people, and they are a family-run and women-owned business!

We used Bronx Design to create a life size cut out poster of my father for his 90th birthday party…read more It is a picture of my father, 18 years old, in his Navy uniform. It came out fantastic and was great for photo ops. Funny to see him standing next to his younger self. Thank you Bronx Design for a wonderful job!

Good communication and fair pricing. Will use Clint again if I ever need to. Thanks. My new hard…read moredrive loads much faster now! So far so good!

Top man! Very professional, friendly and honest. Reasonable pricing. Clint formatted my new…read morecomputer and sent all my files to the new machine. Highly recommended. A++++++ 100%!

I got my name and my restaurant logo on two chef coats and they came out beyond my expectations…read more Really good work and I will definitely get it done again and will absolutely recommend their printing. GREAT JOB!!!