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    Printing Solutions NYC

    5.0 (1 review)
    Closed 10:00 am - 6:00 pm

    Services - Printing Solutions NYC

    Web design

    Website development

    Copymaking services

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    6 years ago

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    Staples

    Staples

    2.5
    (40 reviews)

    2 people are sitting around…read more There is a line of six people to Scan in for shipping I asked the manager to get the printing/shipping some help and it took 10 minutes for him to help us Now there are now 10 people in line

    To Whom It May Concern,…read more I am writing to report a customer service issue I experienced today at a Staples location. My visit began positively. The printing associate who assisted me initially provided excellent customer service. She was knowledgeable, asked the right questions, explained printer and paper requirements clearly, and demonstrated strong sales skills. I appreciated her professionalism. However, after spending approximately 45 minutes to an hour in the store selecting the appropriate paper and creating a print template, I was only then informed that printing would take an additional hour due to a backlog. While I understand delays happen, this information was not communicated upfront, despite knowing I intended to print. That lack of transparency was frustrating. The situation escalated when I spoke with the manager, Myaowa, to ask whether another Staples location (the 86th Street store) could accommodate my laser paper. I did not ask for expedited service--only whether the other store could be contacted. I was given conflicting information about whether my paper could be used, and the associate and manager discussed the situation as though I were not present, which felt unprofessional. Ultimately, the manager stated he could not contact another Staples location because the stores are franchises that compete with one another. This explanation was surprising and did not align with expectations of a national retail brand. My concern is not with the initial associate, who performed well, but with the lack of clear communication, inconsistent information, and how the situation was handled by management. I hope this feedback helps improve customer experience going forward.

    Printing Solutions NYC - web_design - Updated August 2026

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