I went to this place a total of 4 times. I made an appointment to let them know that I am coming during work, and due to time restrictions I just needed a fill in and a color change on my toes. The last time I came and mentioned I had to go back to work, they were nice enough to do both at the same time. I understood today that wasn't possible, perfectly fine, I just asked when to come back the same day to do the colors. I was there already an hour in the meantime, not complaining, trying to be nice....she said to come back at 5. I was there on the dot, and by 5:25 pm they finally took me in. I am already nervous as I have to pick up my dog from the camp as they are closing at 6:30 pm in West Hartford. I came at 5, it shouldn't take more than an hour just to color my nails, and here I am, running late, and still being nice about it. The girl who helped barely speaks English and when I pointed to a thread on my toes from their shoes which was on my fresh lacquered nails, she thought I wanted her to match the nails colors which she kept asking me at the same time. I always have the same gel and toe color, but in this place they say they have the same and don't at the end....be careful with that, as you walk out with different colors which happened to me the last time. So since she didn't understand the mess up on my toe I just let it go, and told her to use the same color for my nails. I paid for gel prior to find out after that the colors were no match again. I guess they didn't like that I changed my mind now....but, do you want to walk around with different colors? I was still nice the entire time, no complaining as that is not my style. So instead of staying to let my nails dry all the way I figured to just pay the color and worst scenario fix it at home if I was to mess it up. So here I am asking what the price difference is for the gel and regular as I also still wanted to tip them 20%, still, even I wasn't the happiest. By the time I spoke to the owner, who never once in all these times bothered to smile once, is mostly just passive aggressive and apparently rude at the same time, she actually told me to please not come back. I am sorry, but who was wrong here? I have never ever been treated like that. I don't have time to sit 3 hours in a nail salon, people do work!!! So please, if you want nice people, this is not the place, if you want matching gel and toe nail colors, definitely not the place....and then to be treated rudely because they cannot keep up with their work appointments. I never write reviews, but with the high prices they charge to start, and I am not cheap....I lived in Manhattan for the last 20 years, you should be able to expect a certain treatment. This lady....watch out, you better do everything her way or you are told to not come back!!!
One thing to say to be fair, it's the owner who is rude, the staff is nice....just that they don't always understand what you are saying. I understand language barrier and would never judge....but in this case it apparently added to me being treated as I was.
To add....now instead of acknowledging that something went wrong....she is referring to what I paid for.....I never argue price...and changed my mind from gel to regular since again they didn't have the right colors, which they didn't show me prior....completely different colors, not matching. She is telling me that I have to come twice a month not once a month.....who does that? My nails are perfectly fine. I get my nails done since 20 years, and this lady gets mad because I don't come in every 2 weeks? I don't have time to....so I get treated bad because I don't come as often as she wants? I also stated that I was fine with them not doing things at the same time.....and here she tells me no one does that...I very much stated that I was very patient and didn't complain about anything....as I said. This woman is passive aggressive, and if you don't do what she wants, she treats you bad....just unbelievable. read more