Miss Gail is the kindest voice when you call or walk in the door she's knowledgeable and has a…read moregreat memory for her patients! I highly recommend this office for any of your Sports medical needs! The nurse is great and the doctor listens and treats you like a human not just a number. I value the care I receive in this office. I'm sensitive to how the entire office cares for their patients and these folks are top notch!

I recently became a patient of LeBauer Healthcare Grandover and I am very pleased with their…read moreservice and level of care. I saw Charlotte Nche, NP to establish a chart and she was very attentive, easy to talk to and I felt like she really cared about me and my concerns. The rest of the staff I interacted with were all very friendly and welcoming. LeBauer is apart of the Cone Health system so you are able to use their MyChart portal to update your information, to see any test results and to communicate with the office. This eliminated having to fill out that stack of paperwork you normally fill out at the doctors office which I greatly appreciated. Both my initial visit and return to have blood work done were very timely. For my initial visit I waited less than 5 minutes before being called back and the bloodwork took about 10 minutes total from my arrival to me walking out the door. Overall I am happy to be a patient at this location.

Going to the doctor can make you nervous. I scheduled online. I received notifications via text,…read morephone and email for my appointment. When I arrived, I was greeted by the friendly receptionist. My wait wasn't long at all. Matter of fact, I pulled out my phone in the waiting area to play a quick game. I couldn't finish a round before my name was called. That is amazing to me...I can raise my hand if asked if I've ever waited in what feels like a waiting room purgatory. The nurse quickly got me checked in. She explained the process thoroughly. She was very friendly. My visit was to see Charlotte Nche. She is so nice and considerate. She answered all of my questions. The lab team was also friendly. Everyone seemed pleasant. I would highly recommend going. This location is clean, modern and based on my first impression, I think they take care of their patients. I got really good vibes during my appointment. Oh...before I forget, I got my labs literally the next day with a follow up phone call. I just love it when I strike gold with any business!

This is probably the worst experience I've ever had at a medical clinic in regards to…read moreadministration and organization. I went in for a routine physical and and wanted to get an mri on my knee since its been bothering me for a while. They said they need to clear it up with insurance and then they will call to schedule. A week passed by so I decided to call cornerstone. They informed me that they're waiting on approval from insurance. I called my insurance and they told me they've never received a request. Called cornerstone back and they say the request never made it out for some reason. Waited another week and still nothing. Called cornerstone yet again and they still haven't sent a request! Finally they sent the request out and scheduled an mri appointment. Got my mri and the nurse says you should hear back within a day or 2 with the results. After the 4th day I called and inquired and they said they'll leave a note for the doctor to call. It's a week now and I'm still waiting...

I recently received some diagostic testing outside the state. I needed to have Cornerstone interact…read morewith the testing center there for a follow up on reading prior results with the most current ones. It was nothing but a frustrating experience. Instead of working with the other office to insure timely and convenient medical help, Cornerstone insisted on falling back on company policy of not sending Doctors orders for ordering the necessary follow up testing (even though the other facility says they get orders from outside of state routinely-it is not any kind of 'law'). I felt Cornerstone was not acting in the welfare of the patient, but in their own interests. I will be changing providers.