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Huntington, WV

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5.0 (1 review)

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10 years ago

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The UPS Store

The UPS Store

(16 reviews)

Super understaffed for the demand here. This must be the UPS Store in the city. My boyfriend and I…read moreflew into Huntington on an Allegiant flight and I was so happy to see they had a UPS store as he had to close on his new house the same day (poor planning). We came in hoping it wouldn't take too long to do what was needed, aka send things, accept things, sign things, etc. The staff was great. And patient. The problem was that people kept filing into the store by the minute. And each customer had way more than a minute's worth of work. So the BF sent me to the liquor store to kill two birds with one stone and calm down. He was done within 45 minutes. But still, that is a long time to be in the UPS Store. The crazy in front of him needed like 10 packages wrapped. Again, the staff here is knowledgeable and patient, but they have a lot to deal with. I did see the manager running around like crazy. I wish they offered appointment times as I feel like that may ease the amount of people filing in at a single moment.

Bad experience coupled with incompetent help. Very sad as the prior owner ran a good business. Ok,…read moredeath in my family and 6 of us enter the store with lots of family art, books, glassware, valuable chairs, antiques. We live thousands of miles away and could think of no other way to send our remembrances home. The packing jobs were horrible. Little bubble wrap. No peanuts. No chance of surviving. Why do I say this? My UPS driver asked me to photograph the damaged box and the damaged contents. He had worked in a Brown Store prior and understood packing. He told me the package was oversized to create increased fee. Little to no wrapping. He helped me file a claim with UPS and within a day I was refunded 100% packing and shipping fees. The young staff at the Huntington Store were overwhelmed at the size of our shipments. They were clueless in service. My brothers had smashed chairs, vases, and frames. They will file with UPS as well for all costs back.

Prime Copy Plus - copyshops - Updated October 2026

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