I'm putting 3 stars only because my 28-week preemie daughter's stay in the NICU deserves a 5-star…read morerating. During that time, she couldn't have received better care, with top-notch, kind, caring neonatologists who called us daily about her condition, and the nurses were just as awesome, especially Clay and Amanda. The NICU and 4th floor is awesome. Now the 0-star rating: However, the last time I was in the ER wasn't worth the $250 copay. The entire left side of my face was swollen, which raised suspicion at Affinity Walk-in Clinic that I had parotitis. Also I had horrible painful bumps on the left forehead and fever of 99.9. The nurse practitioner Debra Blanson wouldn't let me speak at all until they went over the chart and "measured" my lymph nodes. I was given Augmentin and sent home. When I followed up with my regular doctor's nurse practitioner, Matilda (who's awesome) she took one look at my forehead and said "It's shingles" and ordered a CT head (which Affinity originally suggested, which I told Debra Blanson but she brushed that aside and ordered a skull x-ray) and gave me an antiviral for the shingles with something for the shingles pain. Come ON, skull x-ray (only covers bone, not tissue - I work in healthcare) and Augmentin (antibiotic, which doesn't do squat for a virus)??? I didn't even get to see a doctor. I've had both good and bad experiences at St. Francis, but that ER visit just blows.

I presented to the emergency department with complaints of labile blood pressure, chest pain, and…read moreweakness on 10/23/26 at approximately 8am. Despite these symptoms, I was never placed in a hospital bed and remained seated in a chair for the entire duration of my visit, which lasted at least six hours. My blood pressure was measured only twice: once at the beginning of my visit and once at the end. Despite presenting with a history of significantly fluctuating blood pressure and having an elevated reading during my visit, my blood pressure was not monitored at regular intervals throughout my stay. I informed the healthcare team of my concerns and showed them blood pressure readings I had recorded over the preceding 12 hours, documenting significant fluctuations between low and high readings. Despite this information, no ongoing blood pressure monitoring was performed during my approximately six-hour stay. My primary concern is that the lack of serial blood pressure measurements may have resulted in significant episodes of hypotension going undetected, particularly because fluctuating blood pressure was one of the primary reasons I sought emergency care in the first place. Without repeated measurements, there was no way to adequately assess the extent of my blood pressure fluctuations or determine whether clinically significant changes occurred during my stay. I am concerned about the adequacy of the monitoring and assessment provided given my presenting symptoms of chest pain, weakness, and labile blood pressure. My care did not meet appropriate standards for a patient presenting with these symptoms. Also, I was placed on a cardiac monitor in the person monitoring the telemetry is on the other side of the facility. No one in the ER sees the telemetry so they do not know what the rhythm is or if there is any arrhythmias, unless the person who is monitoring it notifies them so I very well could've been throwing some arrhythmias, and it is the monitor tech responsibility to notify the provider if they deem it is necessary. So I very well could've had some arrhythmias that was either missed or thought it was not important enough to report. I asked to Provider if she evaluated my telemetry and this is the answer that I received. She had no clue what my rhythm was. These are pictures of information I presented to the medical staff.

I took my wife here after two visits to Glenwood Hospital in West Monroe…read more Dr. Joiner and the wonderful staff at St. Francis were professional, caring, and (best of all) very proficient. They did all the necessary testing. We were there several hours but that was okay because they were being thorough. After the debacle at the other hospital Dr. JOINER and the awesome nursing staff found the problem and my wife is at 100%. I saw a young ex-NFL player die from dehydration less than 2 years ago. I could have lost the love of my life. Thanks to Dr. Joiner and the staff at St. Francis my wife is good and healthy. Please go here for any needed medical especially ER help. Glenwood could have easily killed my wife but Thank God the St. Francis staff took care of their business and my wife. THANK YOU ST. FRANCIS!

The service their stink we went their for my son because he had a blood clot on his toe and went…read moretheir for THREE HOURS which is really careless, if you're reading this staff, get your game together.

Dr Read's Scheduling receptionist is absolutely the worst, rude and disrespectful.. After you have…read morethe 2nd cataract surgery they are no longer interested in you well being!

From the owner: The Franciscan Missionaries of Our Lady Health System is a leading health care innovator in…read moreLouisiana and Mississippi. We bring together outstanding clinicians, the most advanced technology and leading research to ensure that our patients receive the highest quality and safest care possible. Since our founding in 1911, we have been blessed by the guidance of the Franciscan Sisters. Through their guidance and steadfast example, we have committed to assure that we perpetuate their healing ministry for another hundred years. It is a noble purpose we strive to fulfill every day. Headquartered in Baton Rouge, LA, we serve patients through a network of hospitals, clinics, physicians, elderly housing and integrated information systems.

The nurses and doctors were absolutely incredible when I was there. I even received a card in the…read moremail from my nurses a few days after my surgery. How AMAZING! However, I called today and spoke to Lisa in the accounts department, and she was one of the most rude ladies I have ever spoken with from any company. My call was forwarded to her, and although she was unable to pull up my account, she proceeded to tell me, "Well I'm going to tell you what's going to happen. We are NOT...." with an awfully rude tone. She didn't even take time to listen to me to even hear my concerns or my questions. As someone who has experience working with the public and in customer service on various different platforms, I was appalled. Especially being at a hospital, that is not how you treat people. Heck, I just wanted to get on auto draft with my new debit card. Sheesh. If it weren't for Lisa, this hospital would have received a full five star review because EVERYONE else went above and beyond my hopes and expectations.

Waiting to get my X-ray... I can hear everything about the lady in the radiology room ahead of me…read more Her issues and why she's there. I think there may be a violation there. I would suggest waiting til the door is closed before discussing personal info. And also would suggest closing the gap under the door so make more sound proof.

Bringing my daughter to this hospital emergency room was a huge mistake! After spending 32 years as…read morea firefighter in Baton Rouge I have never witnessed such incompetence at a medical facility. To make myself perfectly clear an emergency room hospital is for emergencies. Acute life threating medical conditions such as severe complications of pregnancy. My daughter was suffering life threatening pregnancy complications and was shuffled to the waiting room screaming in pain. The hospital's ONLY interest was the collection of insurance information. People waiting to be seen went to the registration window asking for help for my daughter. She was in that much pain! We were eventually told she was placed in the rotation and would have to wait her turn. There is a term in the medical field called Triaging the patient. St. Francis Hospital does not have a clue what this is. To be fair to the medical staff; we never had the pleasure of meeting you to include you in this review. It all stopped at the registration window and waiting room floor. Leadership starts at the top and if this is how your hospital operates for patients with life threatening conditions you should consider a change. If you are a patient who needs emergency care, take the extra time and go to the hospital in West Monroe if possible.