I have been to this Prezzo many times including having my wedding reception there, (the food is good and service prompt, as it was on this time), on this occasion it was a 50th birthday party, we booked for 16 people which included a lot of disabled people. We drove to the restaurant twice before the party to speak to staff to ensure they would seat us appropriately considering a lot of our guests have severe mobility problems.
On arrival I was very shocked and annoyed, for the party our table was backed up against the wall, 8 people sitting on one side and 8 on the other. Two other tables in the room were also full with diners making the small room extremely cramped.
We explained to staff that the layout was inappropriate as everyone sat by the wall would have to get up and move if one person needed the toilet, a shrug of the shoulders and a quick pull to move the tables a few inches was the restaurants response.
As they had crammed us in like cattle whenever anyone from one end of our table moved they backed into or bumped into the other diners in the room who were very annoyed and gave some of our guests an awkward and uncomfortable feeling, when I mentioned this to staff again another shrug of the shoulders and was told this is a business we will squeeze as many people in as possible (disgusting)!.
Prezzo, you have lost a long long standing customer, another restaurant in Romsey will be getting my and my family's business in future. read more