I am absolutely appalled by the behavior of the owner, Maria at this business. Apologies ahead of time for this long post! If you're not interested in the novel... basically we experienced the rudest customer service we have ever received from an establishment. The grooming is a hit or miss. The business itself is extremely unorganized, having received calls from the business regarding other peoples pets, then denying it. Our dog has been there 3 times now. Each time has been a completely different experience. First time she was there, she was left with SO much dead hair that I had to spend an hour getting all the fur off myself (after she had gotten it all over our newly cleaned car). Second time, was great! They listened to my concerns and our dog looked and smelled wonderful. This time, again as usual, we requested the full body grooming with anal glands and dead hair removal. Not only did they not tell us until after we picked her up that the anal glands could not be done as the groomer wasn't in, but our dog was again, covered in hair. Which AGAIN got all over our car and all over our home. Also, to note, each time we have been there we have been charged a different price. It seems they choose what they want to charge you when its time to pay. On this last visit, we also wanted to buy our dog some diapers. My husband put some down at the counter and the owner "barked" :) at him that that was the wrong size and demanded to know why we needed them. He let her know, that she is going on a flight, and he was then lectured on how our dogs breed cannot fly. All extremely aggressive. He assured her, that of course we were aware of this, and that she will be in the cabin with us. It is none of her business what we do with our dog, and if she wasn't so aggressive towards him, it would have been fine. There was no genuine concern, just aggression. Sadly, our experience with this individual today doesn't end there. The last two times, our dog was in, she was there for an hour. My husband received a call exactly 30 minutes after he dropped her off. He could not pick up so he called her back SIX minutes later. She then yelled at him on the phone that it is very important he pick up his phone in case there is an emergency. He pointed out she should have called me also, but unfortunately I did not have my phone at the time and it had only been 30 minutes! I did not expect her full body grooming to be done so quickly. He then went to get her. Turns out the grooming was so quick because they couldn't do her anal gland treatment. Which again, we only found out when we picked her up. After being home an hour with our dog my husband had another missed call from her. I decided to call back myself. She claimed that she had never called us, but we have a voicemail from her about someones cat... She doesn't seem very organized. I was then LECTURED again about making sure we picked up our phones. It was absolutely bizarre with her not letting me speak and stating over and over that I was "wrong, wrong, wrong" I had to hang up on her. I'm still in shock over this! Just please be aware when booking with these people, that your precious pet will be in a very unorganized and aggressive environment. Proceed with caution. read more

The paradise for pet owners, combined with a dedicated pets spa. The shop is very girly, very pink but people there are really nice and will take great care of your pet. read more

The Worst dog care place in London !! they were supposed to be looking after my dog, After they didn't pick him up, for their own personal reasons ( no contact was made to tell us ) i came to see my dog covered in his own Poo and Wee ! Unbelievable !! read more

I cannot say enough good things about Maria and Hannah. My little dog loves them both so much. They are the best. I highly recommend Pretty Paws! read more

Absolutely dreadful experience - the attitude of the owner here should be enough to put anyone off. I rang up as I was coming into the area and needed a dogsitter whilst I attended a job interview. The lady said I did not need to book and could just show up with my dog. On the day I called ahead to confirm I was on my way, and I was told by the extremely rude male staff member that I had to make a booking, and they would not accept my dog. The man then accused me of lying, saying how does he know I am not making it all up (what the heck!) When I said to him I didn't appreciate him accusing me of lying he hung up the phone. I was unable to attend my interview or make alternate arrangements at the last minute and lost the job thanks to this dreadful company. Their attitude was the worst of it all, if that is their attitude towards customers I would not put my dog NEAR this place. Imagine if something went wrong during grooming, or during daycare, they do not give a damn when something goes wrong. read more

The owner of this establishment has been taking care of our little Bichon Frise's for over 5 years. She is a wonderful person who genuinely cares for our Bichon's. I believe the pets themselves know an animal lover. My little gang absolutely adores Hana. She is very warmly welcomed when she visits for their grooming sessions. read more

Very nice shop! I bought there sweets for my dog and he loved all!

It was my second time there to leave my dog for spa hair + teeth cleaning ... and I was so happy as it is hard to find a place that cleans teeth. When I came to pick up my dog, the people in the shop that I had never seen before did not know which dog I was picking up ...... when I tried to get my dog back I got screamed at; that I was not allowed to open the door to get my dog/ fair enough, but why shout? I then got told that I was an idiot like some other clients of the shop and that I should leave and not come back... Nice way to treat clients... I am a shop owner myself and would never speak to one of my clients like that. I still cannot believe it to be honest. I will just go to Pimrose Hill pet shop where they are lovely people. read more