I really like the coffee in this place. When I'm up the city centre and just want to have a quick coffee & sit down, this is the place to go.
I gave up on both Costa and Starbucks, and here's why:
Costa - no matter how busy it is in there (and it does always seem to be very busy), the coffee will take about 5 minutes. Not sure why.
Starbucks - overpriced and untidy. I actually went in there a few days ago; there were two tables with empty cups/plates/rubbish on and the staff were standing around chatting. Not efficient.
Back to Pret. Their service is very very quick. As I said, I only want a quick coffee and that's what I get. There's a dedicated person pouring the coffee constantly so I've never waited more than 30 seconds for my drink (not including the queue). The cost is cheap; compare 99p at Pret to £3 at either Costa or Starbucks. There's no competition!
The service is always very friendly. I've never had a server who didn't smile and wish me a good day - it really makes a difference. I've rarely - if ever - had such a wish from anyone at the other coffee shops. read more