I hesitated in posting this review because there are so many positive comments for this company (NOTE: MANY OF THEM ARE OLD!!!). After having been a customer for over 10 years, I know why they have positive reviews. I was one of the happy customers until recently.
Introverts beware!! If you want someone to come spray your house and be done with it, do not contact this company. Joe will spend more time talking to you than actually taking care of any problems. You will spend 30+ minutes in unnecessary conversation, bonding with your bug man. The actual time treating your property is less than 10 minutes. He is a SPRAY AND GO bug man. Do not expect him to treat any actual pest problems you have, unless it can be killed by the spray and the minimal effort that he puts in.
DO NOT CONTACT him if you actually have bugs that you want eradicated. When I contacted PPS in May 2026 (yearly customer at two properties) to spray my property, I told Hesper what I was having troubles with, thinking this would inform the techniques that Joe would use to treat my issue.
I mentioned seeing roaches, had pictures of the types and locations. I also had moths. When Joe came, he did the same treatment he always does, which is "spray." He did not do anything about the moth issue I mentioned, stating that the traps I had purchased was the best solution to the issue. He did not look around my house or investigate anything regarding the moths. He simply looked at the tent traps I had and called it good.
Now on to the roach issue. Living in SC, you know there are palmetto bugs. They are not the only type of roaches in the area. However, despite this fact, that seems to be the only type that Joe will treat for. After the initial treatment of my home, I was still seeing roaches. He came for a second treatment, this time, concentrating in the cabinets (what an effort to pull all that out and put back in) since that was where I was seeing them. He sprayed inside and out and that was it.
This infuriated the roaches because the mass exodus started. I was seeing roaches at about the same pace as before he "treated" my property. I reached out to them again to let them know that the second treatment seemed to have chased them out. I sent pictures of the bugs I was seeing (again). I was woken up in the middle of the night with one crawling on me! This was AFTER Joe "treated" my property.
The response I received from Hesper was that "this was normal and that they rush out after a spray" and proceeded to provide me with a WALL OF TEXT about things I could do that WERE NOT related to them coming back to spray.
I asked that Joe come back to put gel around in places and put the roach traps because he did not do this and that was what was recommended in the next steps when I did my research.
He refused to come back to my property, refunded my money, and wished me luck finding a pest control company.
I am now going to use the money to buy REAL pest control supplies and take care of the job that JOE refused to do.
BEWARE: You do not want to use this company if you have an actual bug problem that needs a proactive solution or a solution that involves your bug man doing any kind of work because JOE doesn't do that!
Also beware of a company that doesn't change their rates based off of the economy. This company has had the same $125 fee for a very long time (as long as I was a customer). This should raise alarm bells. In order to keep this business profitable without raising prices, there had to be cuts somewhere. How much do you want to bet that the pesticides he uses get watered down to basically nothing. I thought I was getting a good deal.
Also, beware of a business that only sends text messages and does not bother to return calls to explain anything. Is this the world we live in now??
It seems, however, I was just being naive in thinking that being a loyal customer meant something. I do wish Joe and Hesper the best! You both were nice until you weren't. read more
