Went in to purchase a Truck. Drove two hours out of our way. Our sales man was fantastic and we…read morewere in and out in four hours. On the way home the check engine light came on. They had already closed so we continued home. I called them the next day and informed them. Their sales Manager Brandon called me back and told me to take my vehicle to the nearest dealership and they would "Help get this taken care of". There were major repairs that needed addressed and we were also informed that the truck had blatantly obvious signs of an extreme engine fire. They never informed us of an engine fire before purchase. The dealership was able to pull up the digital records to show the dates the codes were cleared off the vehicle. Right before we bought it of course. After the dealerships communicating back and forth regarding the repairs and issues and Kramer failing to reach back out to me. I had to reach out multiple times to Brandon. He was very accusatory and belittling. He accused me of lying about circumstances regarding the state of the vehicle and miss understanding him. He would not honor his word. He was such a weasel. Again our salesman was awesome but Brandon made this cozy small town dealership feel like we did some sleazy Craigslist deal. I won't buy from here again and I'm telling everyone I know not to purchase from here. Buyer beware!

Our experience with this dealership was extremely unprofessional. The sales director, Brandon…read moreRobinette, was condescending and rude--calling our friend 'lady' while dismissing reasonable questions about pricing. He refused to explain why wheel locks were being overcharged ($365) compared to the Toyota dealership website (less than $40) and questioned why we requested a $4,620.73 discount related to dealership add on options and overpricing compared to other market options, ultimately saying he couldn't do business with us. This behavior, combined with an unwillingness to negotiate or provide transparent pricing or diagnostic history, makes this dealership untrustworthy and not customer-friendly

had an excellent experience at Kramer Chrysler Dodge Jeep Ram! I want to especially commend Clint,…read morewho provided top-notch service. He was extremely attentive, helpful, and truly went out of his way to make sure all my questions were answered and that I received the best service possible. If you're looking for a place where customers are treated with respect and care, I highly recommend it. Clint's dedication made all the difference!

Thank you all SO much for helping Lester Morrow of Lonh Horn Lester's get his truck back on the…read moreroad so fast! As a fan of his page, we all know he depends on that vehicle to get feed to all the animals. Not only at the LHL, location, but at the Sanctuary in Plumb Grove as well. Your kindness and care about your customers is great appreciated. Sue Hudson

I am writing this review to Rave about the great customer service I received at Gabriel/Jordan…read moreFord! I'm from the Pearland Area and I visited different dealerships in the Houston area, to leave disappointed with their Customer Service, that we couldn't make a deal. I found Gabriel/Jordan on Cars.com as I was searching for my F-250 diesel. I originally just wanted a Lariat, with a sunroof. I had a budget and wanted to stay under that budget! I talked to the Sales manager Cliff, and he had already offered me more for my trade in then any other Houston dealership, and I ended up driving away with a F-250 King Ranch. It had the ultimate package and looks awesome! I highly recommend using Cliff! He's awesome and has a great assistant named Sunny! They are a awesome team and won't disrespect your time with smoke and mirror to get you through their doors!

December 2021 Our 2016 F-150 sunroof glass had cracked, and we were going to be out of state for…read morean extended length of time, so we left the truck at this dealership for a replacement. The service manager assured us that the repair would be complete upon our return, and that he would call us to let us know when our truck would be available. We returned home at the end of January, 2022 --no contact from the dealership during this period- to find that nothing had been done to replace the sunroof. The dealership had our truck for six weeks and nada. The service manager had no explanation for the inaction and in fact got hostile when we asked why we had not even been called during the 42 days the dealership had our truck. To be fair, we were angry as well, but no apologies for the waste of time or the undelivered work. We won't be dealing with Gabriel/Jordan again.