Horrible vet clinic. They killed my dog by misdiagnosed illness. After repeated calls she was…read moregetting worse said let antibiotics work. Refused to do more testing to find out what was really wrong. Then they told me to take her to emergency vet. But by then it was too late and had to be put down.Had she been treated for the right illness she would be alive today. I am filing a formal medical malpractice complaint against this vet to get their license revoked with the veterinary board. Then filing a lawsuit for pain and suffering for losing my dog. This clinic is the most disgusting clinic I have ever been too. Plz don't take your animals there. They may kill them.

I walked in w/ a new puppy to check for a chip and explain the circumstances. The front desk staff…read morewas so nice and wanted to examine her before she was exposed to our other fur family. Even though they could not do the examination immediately, we were seen a few hours later. North Hardin is easy to access from Dixie Highway and has ample parking. They share a building w/ other businesses but there isn't any kind of over advertisement, etc. The outside building is very clean and the sidewalk/parking lot is free of debris and trash. The foliage and lawn are well kept and manicured. The flowers at the entrances make it very inviting. The inside waiting area is an acceptable size w/seating to accommodate multiple patrons. There are beautiful pictures decorating the walls w/ different types of information for pets. Products are displayed in the waiting area but the majority is behind the counter. I appreciate this because when there are times I cannot acquire childcare and I have them in tow, thats one less stress (children touching merchandise and removing it from their shelves). There is a sign on the check-in/out counter to inform patrons that there is a fellow family having to say goodbye to their four legged family member when the electronic candle is illuminated. The exam room was very neat, tidy and clean. As well as w/ the waiting area, the room is not cluttered w/ unnecessary items. Our Vet Tech and doctor were VERY personable, professional and knowledgeable. They took time to listen and then to come up w/ a plan of care for the future regarding our new fur family member. I felt well informed and confident after our visit. The check out process was very smooth and I didn't feel pressured to purchase optional items other than what was recommended for ear cleaning and NexGuard. Our family will continue to be loyal patrons because we are always treated well and w/ respect. I would definitely recommend this particular veterinary clinic for its awesome customer service, love and care for animals, it's prices and over all greatness!

I brought my cat in for blood work, and when returning from the back room of this vet, he had a…read morebroken femur that had broken off from his hip. He was a completely capable cat going into this. When getting my cat back from the back room, we pointed out that he could not walk normally how he could before. We pointed this out to the vet and the vet cited arthritis as the cause of him not being able to walk. My wife and I were more concerned because he had never acted like this before. Dr. Brown then hesitantly recommended going to get an x-ray to see what maybe the cause while simultaneously inferring that arthritis could be the cause of his inability to walk. We went down the road to get an x-ray and it turns out that they had snapped his femur from his hip joint while under their care. When we asked about this, they were very hesitant and said they had to contact their insurance agents before answering any further questions. Dr. Brown then later came to us, confirming that his femur had been snapped and ushering us to get him euthanized, even though we had originally came in for simple bloodwork. Now my cat is lying next to me with his femur snapped as we wait to get a second opinion on what we can do while they try to cover their tracks on what they've done wrong. I highly do not recommend this for they have inexperienced that tax who will manhandle your animals behind the scenes without cameras and then become very KG when they are returned with exterior injuries. I say this as a cat dad of many years, who loves and cares for his animals and who would give nothing else for a cowboy, my cat, to be OK just like he was before visiting this vet for simple bloodwork. This vet needs to be investigated for malpractice in the very least.

Darrell has been caring for all of my pets for a very long time!!! I find him to be very…read moreknowledgeable when coming to having to diagnose your pet(s). He is very compassionate and gentle, also taking the time to make certain that you know and understand the instructions given for care! I would highly recommend Darrell for the medical care of your beloved pets....

Our little dog Rudy as very sick he tried to help us with her he was very nice and up front with us…read more.unfortunately we lost Rudy on Sunday .We will take our other dogs to this veterinary.

If you want your animal dead this is a great place to have your beloved pet put to rest YESSIR!!! I…read moretook my healthy cat in and low and behold an hour and a half later she was as dead as a door nail so what I'm telling you is they have no idea what the f$&@ they are doing out there but one things for sure not one of them has any business trying to doctor anyone's pet and that is the God honest truth

We had a wonderful experience to a clean lobby and a friendly greeting. Thanks to the phone call…read morebefore we made the appointment. They knew who we were and what we wanted and knew the names of our dogs. It was very wonderful. The doctor and her vet tech were delightful and gave us good information and told us why they were checking what they checked, and what the result was. Other than a sticker shock, It was a great experience from beginning to end

I have a very high maintenance pet with a lot of medical issues so being new to the area, I decided…read moreto give them a try. I was able to get an appointment the next day which was great. I was very impressed with Dr. Thorton and the staff who helped hold my dog for the exam. They were very gentle, caring and took the time to answer my questions. I felt like Dr. Thorton was extremely knowledgeable and pointed out a lot of things that were very important which my previous vet never mentioned. She and the tech actually took the time to go through this huge book of prescriptions in order to find me a dog food that was right for my dog! I couldn't believe it! That was immensely helpful since I am not familiar with any of them. They gave me thorough information about my pet's medications and even told me where to get Rx coupons for a discount. Now that we have a new health plan for my dog, I feel like she will be happier and healthier thanks to Dr. Thorton. We will definitely keep going to lcvets! I highly recommend them if you want quality care for your pet.

This hospital hotspot is the place to go! The hospitality of Ally, the receptionist is the best…read morethat money CAN'T buy. They have the best staff and friendly doctors. I wouldn't trade them for anything and would/will continue to refer my friends to them 10/10.

We got right in to see the vet at Heartland Animal Hospital today. Female vet saw daughter's dog…read more Her small dog vomited twice during the night and there was blood in the second vomit episode which happened shortly after the first. The vet explained what to do for her for the next couple of days and gave us one can of a bland diet dog food with some antacid and specialized feeding plan for a day or so. She told us the results of the physical exam and did not feel that the dog was seriously ill.Said her stool was normal, no signs of distress or acute stomach irritation. No fever, etc. Really nice woman and everyone explained everything fully. Very professional and caring atmosphere. Really good experience.