I feel very blessed that my significant other had work done on his car at Precision Mercedes and, he found Frank, the owner, by a mutual friend who had highly recommended him.
CHARACTER/COMPETENCE/CONSIDERATION /CUSTOMER SERVICE:
If you could imagine an angel being a mechanic that would embody Frank. Outside of his impeccable know-how and off-the-charts competence as a mechanic (and I've dealt with and paid, over paid sloppy less competent mechanics before far more and to fix their errors), Frank's know-how is matched, if not superceded by his sense of fairness, honesty, his attentiveness, work ethic and perfectionism with a deep sense of pride in not only doing right by your vehicle but by you.
He under promises and over-delivers.
He is thorough. His shop is impeccable.
He has cars lined up and down the street as well as flooding his large, immaculate shop. This guy has amazing reviews and tons of them for a reason - and he is busy.
Yet, he immediately jumps onto diagnosing my beloved 1993 400E Mercedes that's been inoperable because of a freakish event that led to a blown engine/motor.
VALUE:
I was quoted, worse case scenario, $6800 to repair my car. For many reasons, I wanted to keep this. It's an amazing car and it's already got other major repairs invested in it and well, I'm attached.
Frank did the repair, rebuilt my engine - along with a TON of other additional detail work and parts, he had a genuine desire to do (at a mere fraction of competitor's costs) because he really wanted my car to be at its best and it would need to be done anyhow - significantly discounted - to $3500 for ALL. This was not an up sell. It benefited me, not him, after the steep discounts he gave me.
IN CLOSING:
I only have a few, minor and inexpensive, non-urgent things to attend to in the near-future to keep my beloved car up and working for many years to come. None of the "other" repairs greedy or incompetent mechanics had previously alerted me to unnecessarily "needing" in the future.
He assured me that my car was a great, solid car. I believe him. He knows his trade, is thorough and a perfectionist. Nothing gets past him.
Despite having cars lined up and down the street, I feel like he gave me his full attention. No delay. Chose the harder and more costly ways at his expense to do right by me. Selflessly.
Additionally beyond that, he wants me to bring my car back after driving it for a week - just to check-in with him, to make sure all is well or address any concerns so he can make sure it's absolutely in perfect order.
He apologized for not washing it and after everything he did for me, I never would've even expected that anyhow - from any mechanic - angelic like Frank or sloppy yet more over-priced, like prior mechanics.
Frank has a customer for life.
If you can love in a non-weird way (rather have so much gratitude that it is oozing like love) - for him, his lovely wife, their team - not only for his competence, attentiveness and precision as a mechanic but equally for his loving, honest and generous spirit, that's how I feel.
One of those alone is a rare find; that combination is powerful. Filled with awe and gratitude. People like Frank are rare treasure.
Thank you. My car geting fixed was imperative and on a more personal less practical way, meant the world to me. You made that happen. I am grateful.
Tiff read more
