Had an ongoing issue for months by phone, decided to go to the dealership,had the pleasure of speaking with the General sales manager and Bam! Problem solved Thanks Riz read more

I am very unhappy with this place and will never buy a ford car/truck ever again ... they were doing a promotion sent me a flyer with a ticket, the ticket showed I won!!!!! I got three diamonds on it, I showed up to claim my prize they tell me it's to late. The flyer say til 8pm I show up at 6:40 they told me everything is close it's over it was a misprint on the flyer this is bull after I drove 25 mins there. As a business they should have honored my ticket read more

Precision Ford - Car Dealers Near Me - Lillington, North Carolina

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This is my second truck in 2 years. It's under new and in my opinion. A lot better management. The owner (Jay)is a real down to earth individual. Who is real easy to talk to. My salesman Terrell was a go getter. No pressure at all on this lot and when you do make a deal there is no second guessing. The sales manager Donovan is one of the most easy going people I've had the pleasure of meeting in quite some time. I bought a used truck so I got to meet Sue and the service manager Joe. As I said used so the little hiccups I had they made go away. Never felt sick about anything at any time. I spent the good part of my one day in Sanford. So glad I came back to these guys. In this case BIGGER isn't always better. Give them a try. Thank You 4 Reading David B. read more

Not a fan of this dealership. I used their online scheduling option to schedule a service appointment for a CEL. When I arrived for my appointment I was told that they never look at the online scheduling. What a waste of time, and completely unprofessional. Why offer this option, if you don't plan to use it? read more

We purchased a used vehicle/truck from Precision Ford in Lillington, NC on September 26, 2019. The salesman was very kind. Unfortunately this vehicle has been in their shop 3 different times since that date for a total of 13 work days. The vehicle has issues with a grinding and very loud noise 1st thing in the morning when driven. Three different repairs have been tried with the results the same, vehicle continues to make the grinding and loud noises. As of today the manager has failed to return any of our calls. Two messages were let for the Precision Ford Manager to return our calls on Monday, November 4, 2019. We were told each time the manager would call us by 5 pm on Monday. The salesman called us at 3:59 pm and again said the manager of Precision Ford would call by 5 pm. As of today we have not heard from Precision Ford's manager. We will certainly never purchase any vehicle from Precision Ford in Lillington, NC. The customer service is appalling. Sad to say my father-in-law was a Ford salesman for years until his retirement where we received excellent customer service and care. Precision Ford has failed. read more

Do not buy or use their service. The owner know they did faulty work on my vehicle and even wrote the check....but because they did not mail it to my P.O. Box and the customer service survey was negative they feel they should not have to pay.....horrible....you should be ashamed of yourself and the false moral and ethical people you pretend to be in your commercial read more

Great staff!!! Great store!!! Couldn't be happier Excellent customer service Thank you read more

I truthfully wish I would leave 0 stars. If you can purchase your vehicle elsewhere, I highly recommend. What kind of dealership allows you to walk away with no gas, faulty breaks, and faulty A/C??? PRECISION FORD DOES!!!!!! I purchased a vehicle from them May 29th. I had been searching for a specific vehicle they just so happened to have. I was initially dissatisfied with the breaks, a/c and mileage on the car, however, it was great mileage for the year of the vehicle (2014). It also had a service sticker showing past due on an oil change. The associates who worked there obviously wanted to make the sale and they showed no shame in attempting to RUSH us to make this purchase within 2 hours of arriving, asking for money down we just did not have at all and would have to borrow. As we were ready to walk away, they "graciously let us" test drive it for the night... (Most places allow 7 - 10 days) They gave us the key after taking ID copies and just left. We had to ask what was happening. As we pull away, maybe 1.5 miles Gas Light comes on.... NO GAS TO TEST DRIVE... We were told we had to return by 12pm the following day because they had to close their books & we return with above mentioned minor concerns... We were also trying to secure the funds to complete their 6K down payment requirement. (1k for gap which was fine, but on the expensive side, i found cheaper) This was also with 2 PEOPLE on the application.... one with a score of 700+... Anyways, they ENSURED me they would take care of my complaints (breaks & A/C & Oil) & any other problems that came up during their "Full Service Check" They return to say their service is not taking anymore vehicles so they handed me the keys and a paper for a promised oil change telling me to return Monday. I jump in my vehicle that i searched so long and worked so hard for only to look at the dash and see NO GAS STILL. CAR STILL FILTHY. After "2 washes" 2 CRACKS ON THE WINDSHIELD!!!!!!!! I wish I walked away here when I still could. It gets worse. Sales Manager comes out, promises me a new window, says it was pressure cleaner when they detailed the (still filthy) vehicle. Mind you, the location was right where the dealership stickers were prior to cleaning... Now I've lost the original window... great loud wind sound now added to the clunky A/C sound and Squeaky Slippery breaks. I return Monday, to speak to someone about the other service promises, and the General Manager PROMISED & ENSURED the vehicle would be in PERFECT CONDITION..... Why is it JULY 20th & they still REFUSE to help me... They told me to my face nothing was wrong with the vehicle, yet the RECEIPT of service says "Noise from compressor, recommend replacement" "Break Fluid LEAK repaired/sealed" ON TOP OF ALL THIS their owner/manager REFUSE to see me or speak with me..... Now I have this vehicle that makes me feel used and I have to pay for because they gave me the run and just so that my return window would be shut. I AM DEVASTATED. Not to mention, Jay Jaynes, the owner, was a family friend of my partner. read more

We cannot thank Sam Batts enough for working with our family to get us in a beautiful car that was so much better than what we were hoping for. He made the process so easy and worked hard to get us financing. The owner was also very kind as we had a 5 year old with us who was very bored he gave him little cars and even "change the oil" on his hot wheels for him. Everyone was very personable and not pushy or trying to get us in something we couldn't afford. I highly recommend this dealership and the staff! read more

This review is mostly for the management staff. On 9/07/19 I took my truck in for service and while waiting my wife and I walked the sales lot looking at trucks, no intention to buy that day. We were met by a great salesman, explained we were only looking to pass time. After talking to this great salesman and explaining what we were looking for to purchase later he showed us several trucks, most of which we couldn't afford at the moment, long and short we found a like new 2019 Chevy at a fair price, they worked hard to get us the payment we liked, all seems well until the purchase was finalized, the truck comes out of detail dirty, mileage was misstated on title work even after me pointing this out to the title clerk, finance manager and others, truck was misrepresented to the bank of options it has, mileage wrong on paperwork, the tire was slack and they added air to find out the next day it had a hole in it...you see where this is going?? To top it off I get a call on 9/26/19 from the title clerk saying title work was held up because they didn't inspect the truck before we left with it, we needed to bring it back 100 miles away. So I call on 9/27/19 9/28/19 9/30/19 and 10/1/19 asking for a return call from a manager to get clarification of how they wanted to proceed with compensated time or fuel and just express my general displeasure. Yes, you would we right in assuming no call backs, i finally reached mike on 10/1/19 and expressed my concerns, he said would "find out" and call me back... that call was never received by me . I did receive a call from the service writer on 10/2/19 saying get the truck inspected at my local shop and I would be reimbursed... I was under the assumption Jay the GM had made communication a key at this dealership and the customer was very important... not the case at all, for me at least. So in short, as great as the service team has been to me they have lost my business due to the sales department and management teams lack of effort or care. read more

Went to do trade and was extremely low balled. Bought truck there two years ago. Said because of mileage. Seen trucks on lot, same type and similar, more mileage and prices higher. There are other Ford dealers who won't low ball or take advantage of you out there. Precision is the worst. read more

BAD experience... 1. Called the dealer to check on the prize before having to drive there. I was transferred three times. The third time, no one ever answered. 2. When I went to the dealer, it was explained that the matching symbols don't match the wining prize that the pamphlet misleadingly appears to show. So no, I didn't win $1,000. 3. After spinning a digital wheel, I supposedly won a bluethooth speaker. The sales rep went to get the prize and came back saying "we upgraded your gift and you got these earpods instead". The box shows two earpods, but when I opened the box after I had already left the dealer of course, it turns out it's only one earpod. The box says "music earphone" --- not earphones... It was a waste of my time, gasoline... waste of my money. read more

This is the worst experience ever. I stopped by there because they had promotion. I got some lottery booklet in the mail and it was looks like it worse to come there and check what they have. When I came, one employee explained about promotion and everything, then I had test drive. Finally employee of financial department explained payment options to me. Finally 2+ hours later we are agreed with payments and everything, but thennn another guy from the same financing Dept told me that this price doesn't work with that particular car what I had test drive and spoke with 3 people in that dealership. Finally I waste there 3 hours and got nothing simply because of miscommunication between employees of this dealership. They actually apologized that it happened but appologizes worse nothing to compare wasted time and broken dreams about that car what I had test drive. There is nothing to add. read more

Bought two new cars here in the last couple years. Great sales, service, selection, ease, quality. Would highly recommend.

Horrible, Horrible, Horrible experience! Friday, December 30, 2018, I took my vehicle to the Quick Lube location as Precision Ford only works on warranty vehicles and problem or big issues. You are not allowed to make an appointment and they recommend that you get there by 7:30am as they are busy. Each time that I have taken my car there (arriving at 7:10am or 7:15am), there has not been anyone present at 7:30am. Finally, the Ethan, the Service manager came over and asked me and another person to go over to the dealership/service side (7:45am) and they would assist us and he would call over and let them know to expect us. I walked in and Sue, the Service receptionist immediately had an attitude with me. I assumed that she didn't want to have to deal with Quick Lubes customers. Mind you, the owner Jim James owns Quick Lube as well as Enterprise. They pretty much are on the same campus separated by parking lots. At 11ish, Sue approaches me about the service and what was needed. I questioned her about $1K bill when I just had (about a 1.5 months ago, a coil pack replaced and the price was a little over $160. She walked away to check something in the computer. About 15 min. later here comes Ethan to explain the same bill. I guess Sue didn't want to come back with the explanation, it's obvious that she isn't customer oriented. So, I talked through everything with Ethan an opted to get the service. That's when I was told that they had order the part and I'd need to pick the car up tomorrow. They had no loner cars as they were being prepared for sale. Keep in mind, they own an Enterprise... so, I agreed to have someone drop me off. I was told that they'd pick me up on Saturday, as they part would come in and they'd get me fixed up. After I was dropped off, I decided to call and speak with the owner, Mr. James. As a dedicated and long-term customer to that location, I felt that maybe he'd like some insight into my latest experience. I was wrong. When he returned my call and I answered, there was a weird pause, like he was waiting, since I'm the one with the complaint. I proceeded to tell him why, I had called, when he then decided to tell me that he had spoken to the staff and gave me a litany of excuses as to why they were late and they all live far. I think what was the most astonishing and unbelievable statement he made to me was this, "I can't expect my people to be here on time (at 7:30am) every day when they live an hour away and with the traffic, I just can't". Really...that was eye opening to me! So, he is willing to let the customers sit out in the parking lot, as if we have nothing better to with our busy day. When you call to try and schedule an appointment, they tell you be there at 7:30, the door list 7:30, FB page, online list 7:30 and yet, he can't expect them to be there to receive us? That's absolutely crazy. This told me all that I needed to know about his leadership skills, professionalism or lack, thereof, and common courtesy for his customers. Saturday arrives, I waited and waited for a call. I knew that they close at 3pm on Saturday. Finally, I called at 1:30pm to find out what was going on. Kaitlyn couldn't get anyone to answer, took my info and said she would have Ben, the service tech to call me. At 2pm, Ben called to say the car was ready and he would be doing a test drive and that I can get there by 3pm when they close. As I was preparing to go, I was like, wait, they have to pick me up. I can't drive two vehicles. I frantically called back, several times, left messages with whomever answered at Quick Lube that someone needed to pick me up. At 3pm, Ben called and said that everyone was gone and that I'd have to wait until Monday. We discussed times for pick up on Monday, as I had to work. He stated that the porters usually get there at 9:30-10:30am and he'd have Ethan get with me for my pick up. At 11 am, my cell phone rang, I dropped it and broke it so I couldn't answer it (it's broken). I called Precision Ford and was transferred to Quick Lube, and was told someone had left for me fifteen minutes ago. I waited twenty more minutes and called back and the person put Ben on the call. I told him that I had dropped and broke the cell phone, but I do have a home phone. So, he stated that he would call Ethan and let him know. I have since called then, which someone was supposed to be on their way at 1pm. I've called back several more times and Ethan told me that someone was already out to get me, but there was a wreck on 401 HWY. I waited and waited, and called back and asked to speak to Ethan, the phone just loops back and forth, ring, loop, again. Finally, I had to call back and ask to speak to the owner, after, Ethan answers. Bottom line, it is just shy of 3pm and I am still waiting to get my truck that I was supposed get on Saturday. Poor leadership and mismanagement all the way around. Go elsewhere! read more

I had a great experience with this place in finding the Kia Soul that I've wanted for years. Unfortunately, my complaint is significant. Their quest to find me financing resulted in 8 hard inquiries on my credit, which brought my score down quite a bit. In the future, if they can't find the financing after two tries, STOP!!! read more

Would have given them minus stars but it's not possible. I have purchased 3 cars from this dealership over the past 10 years and have had it worked on here many times. I will never make that mistake again. Went in to have my transmission fixed. I received an estimate for both the repair and a full transmission. Since I have a fixed income I opted for the repair. I dropped my car off and signed what I believed to be a paper stating I had dropped the car off. At the time of signing there was nothing to let me know exactly what I was signing. Ford had my car for 10 days, at the time they didn't have loaner car so I was carless for the for a week. They never called to advise me of what was going on with my car. I called several time and was told they were still working on it. On the 6th day I had my wonderful daughter bring me to dealership to find out what was taking so long. I was told they were having issues and had to call Ford help line to assist with the repair at which time they gave me a dirty loaner car. 4 days later I went to pick up my car and was horrified to learn they had completely replace the transmission for more than twice the amount I had believed it would be. I spoke with Service Manager and was presented with a paper with my signature on it stating that I had agreed to the full replacement. Again, when I signed the original document there was nothing on it. If you chose to go to this dealership make sure you read everything and ask exactly what you are signing and GET COPIES OF EVERYTHING. I feel they took advantage of my age and lack of knowledge, knowing I would be forced to pay for more then what I wanted and could afford. Shame on them! UPDATE: Not 48 hours after picking up my car, I found a large bolt in my driveway. I also had a clinking sound when I drove the car. I immediately took it to another Ford dealership as I did not feel comfortable or confident in Precision Ford to fix it properly. The new dealership stated that the bolt was in fact from the transmission. It really upsets me that not only did they take advantage of me but now put my life in danger! Even more Shame on them! read more

We bought an SUV from here and it was the BEST EXPERIENCE I'VE EVER HAD with a dealership!! We worked with Jay Jaynes, told him what we were looking for and he gave us some amazing options with low mileage. Jay is extremely nice, knowledgeable, and quick to respond. Reggie in finance was also very fast and helpful. The prices were unbeatable and I'm so happy with my purchase. Everyone there bent over backwards to make it a wonderful experience!! Thank you Precision team! read more

This is the most unprofessional Ford we have ever encountered! Don needs some real training in how to be a salesmen....he cant even sell himself. The car selection looked good but I wouldn't give a dime to such untrustworthy people. Typical used car salesmen here....go elsewhere. read more

Precision Ford is a wonderful place to buy a vehicle. The sales staff was very professional and genuinely cared about my vehicle needs. I was allowed to relax and make the best decision for me. I would highly recommend this small town dealership. It is well worth the drive. I LOVE my new car. Thank you so much Precision Ford Team!! read more

Here's my problem with them. Yes they went under new management but when I bought my truck new from the same dealership before the new management came in I was promised free oil and tire rotations every 5000 miles. I get a surprise one day when I go up there like usual and get told this is the last one. "Because we are under new management same dealership just new management and that to save and cut costs for new customer we are no longer honoring that" so what what that means to me. Is that I know I was paying a lil more when I bought my truck I was not going to haft to pay for oil and rotations for as long as I owned the truck. But what they said to me is no we don't care about past customers or the deals we made with them. There's a reason most of there 5 star reviews are generic they had them post fake reviews to try to hide and drown out the negatives for why most people will never do business with them again. I understand people make mistakes but when you steal from customers you haft to be called out on it I just wish they would make it right but they most likely won't. read more

Keith west left a voice mail on my phone saying I did not have the balls and wasn't man enough to come in and buy a vehicle. I spoke with him once before and do not have a joking relationship with him. He also used profanity multiple times. As a retired SSG and purple heart recipient while being Infantry. I don't think my man hood should be in question. I have bled for this great country and everyone who resides in it. People like him don't deserve our protection. And it also reflects badly on his place of business. I will make it my personal goal to get this dealership blacklisted on Ft Bragg so no troops will purchase from them. as well as post on every reviewing website. **Update** just got another voicemail stating I didn't tell the whole story. I do admit to not returning a phone call due to working 2 jobs a day through the night in order to provide for my family. But he still calls about the review with an attitude and still no apology. I believe we are past that point now. I am going to the 82nd Division CSM and full bird this week in order to black list. Please don't deal with these people. read more

This place is a "Den of Snakes" - the salesman lie & the General Manager swears to it. I was told so many different lies - going into it would just upset me further. The salesman yelled at me yesterday then today because I refused to come into his office he told me to "Get Out" he wasn't selling me any kind of car! The GM came out to talk to me & I told him all the lies that were told to me by the salesman & he acted as if that was perfectly ok. He finally did tell me the truth after 5 visits to the dealership! All they had to do was tell me the truth but unfortunately the salesperson also lied to the lenders that he sent my credit app to & acted as if that is the correct way to do business! I will never ever set foot in that building again & I would never refer anyone to them. I went across the street to Heister Dodge & was told the truth & helped. I have done business with them for years & should have never went across the street!!!! You have been warned! One Star is still too much! read more