Joe was a great and he fixed our dishwasher and had it working in no time. Gave some great tips on…read morewashing use and answered all our questions. He was prompt and delivered quality service!

This is probably the worst customer service experience I have ever dealt with in my entire life…read more To start off with. The "technician" Matthew did not have my correct address the morning of our appointment. He stated his company "does not allow them to have the customer's address and gives them just gps coordinates" He was late about 3 hours. He shows up in his personal vehicle , no company vehicle. He does not carry any parts on his truck. So he came to my house just to guess on what part was not working and ordered something off of Amazon. No diagnostic tools , no F codes , just mumbo gumbo about how he has so much experience on washers and it could be two things. My drain pump or my lid lock sensor. I had mentioned to him earlier that , I had checked the drain pump for a clog and it was clear. He misheard me or thought I said I replaced it. I didn't replace it. I just checked if it was clogged. He tells us , he'll order the lid sensor and will come back the next day. The next day , I text him. Hey what's your eta? No answer. No text. Just silence. I call the company. Calls me back and tells me the part is not here yet and he'll be there later in the afternoon. I told him just to come by the next morning. Strange an appliance repair company doesn't carry parts. They order them on Amazon. Wow, okay. This morning. Comes to my house , switches the lid lock sensor. Realizes its not the lid lock sensor and tells my wife, " Hey bro , I think its the drain pump so I'll have to come back another day , so I'll have to charge you another trip charge and if its not the drain pump , it might be the control board" Wife says he called her bro like 7-8 times while explaining the extra charges. She texts me to call him. I called him to question why we are getting charged again if I already had a quote on the repair. Seems like charging me for extra trips to get Amazon parts is not a smart business decision. I asked him why did he not check if it was the drain pump first. He said he didn't because I had already replaced it once. I never said that. I checked if it was clogged. I told him just to leave. We'll sort if out with a real appliance repair company. He then tells me he is sick of f**king people like me and that this always happens to him. Then hangs up. Then he proceeds to text me 14 times on how much he was saving us with prices of different drain pumps and that he is exhausted from difficult customers. What a nut job. What a terrible company. The way he speaks about his superiors and the company itself should be a sign of what inept people hired him in the first place. Cussing to customers and complaining to them is such a red flag. Please save yourself some trouble and go with a reputable appliance repair. Hope this review helps you.

Highly recommend this repair technician. I accidentally gave him the wrong part information before…read morehe came out for my refrigerator repair, but he was still incredibly friendly, professional, and helpful. Before he arrived the refrigerator actually started working again on its own. He didn't make a big deal about it at all and simply told me to call him if I needed anything in the future. While he was there with the wrong part, he also took time to answer questions about a few other appliances. Honest, knowledgeable, and easy to work with. I'll definitely keep his number on speed dial.

This was such a smooth process, he could have easily made more of an issue and charged me more, I'd…read morehave never known. ESP because I went into a separate room, assuming he was going to take awhile. Well, 20 minutes later, he discovered the problem and fixed it. Viola! Just like the. He was honest about the simplicity of the resolution and didn't even charge me as much as he had quoted. Amazing! He's earned my trust from here on out, I'm giving him a call!

Jose arrived late and had ordered the wrong part. So he reschedules. Fast forward to today. The…read moretechnician was supposed to arrive by 10:30 am. It's past one in the afternoon and am still waiting. Phone calls always go to voicemail and are never answered. Text messages are seldom replied to. Text responses are the usual delay tactic. First "our system is down". Now "having issues with his vehicle". UPDATE: They saw my review and cancelled my appointment!

Jose did a great job diagnosing and repairing our issue. Price was good and he was on time…read more Good communication from the office.

Very honest and affordable. Was prompt and knew exactly what was wrong and fixed the issue.read more

Juan did a great job with our range hood install. He was on time and did a great job at a good…read moreprice. Highly recommended!

I wish I could leave below a 1 star review. The technician came out, said we needed a new circuit…read moreboard for our fridge that was acting up, charges us for the part, and then never returned with the part that we were charged for. The technician has ghosted me for over a month despite multiple texts and calls to them, and I am very tempted to call the attorney general for bad business practice. DO NOT EVER USE THIS SERVICE!!!!! Edit 8/1/25 It turns out the service I used was a scam using this company name. While I understand that I was scammed by a bad player, I wasn't offered any help, not even asking if they could come out to check the appliance and fix it properly. All I got was an explanation of what their invoice looks like and that they were the only one who would have visited. No assistance, no offer of help, no building of customer relations, just a sorry we are not responsible....tough luck. They are aware of the scams, it would be wise to warn their loyal customers of the threats and to take measures to ensure the bad players don't ruin their good name or to take measures to make their services top of the search list in google.

I was having no luck finding what I needed to replace the wall plate and pipe going then the wall…read morein my laundry room and into the vent box. So I searched under appliance repair, even though it wasn't the actual appliance I was needing to Find parts for, and randomly chose a company to call and am glad I chose this company! They could have easily said 'he didn't have what I need when I told the gentleman what I was looking. Instead he took the time to explain what material and tools I needed to look for at a home improvement store, then went on to tell me how to make what I needed, including fabricating the wall plate with the leftover material. Polite, friendly, knowledgeable and just good costumer service, I will definitely be saving their information for future needs.

Ron did a great job. He stayed here for quite sometime to repair my ice maker. The price he charged…read morewas very reasonable for the amount of work he had to do.

First of all - Yelp has never disappointed me. We've had tons of work done at our house and Yelp is…read moremy go to. I can't say enough good things about Mr. Alexander. I have a very active family and my washing machine is an essential. Unfortunately, it broke down on the weekend. I promptly went to yelp and requested help. Mr. Alexander responded on the weekend and came to my house to diagnose it on a Monday, which was a holiday. He came back the next day and repaired it. I am so grateful to him. His customer service was excellent, and the cost was reasonable.

Allen came in and worked really well! He was very honest about everything. He couldn't fix my dryer…read morebut he was able to fix several other problems I had

Dryer repair. Quality work. Fixed same day and quickly. I'm happy with the repair technician. He…read morewas very responsive and assessed the problem right away, provided a quote and quickly disassembled the dryer replaced the burned out heater assembly and thermistor. Put the dryer back together and cleaned the unit and tested it.