I called Bobby Brannon Sunday (7/10/22) because my A/C was not working since the evening before…read more(dip in Power in the evening) and someone was very quick to answer the phone telling me that a Tech was going to call me in a few minutes. Sure enough, a very professional Tech called me a few minutes after and told me he was going to be at my house within an hour/hour and 1/2. The Tech changed the capacitor for the compressor and within 1/2 hour or so, the A/C was back in operation and the temperature in the house started cooling down quickly. Thanks BK, for a Job Well Done! Richard Daigle, Bossier City - 7/11/2022

DON'T use Bobby Brannon Heating & AC!! There are so many companies to choose from. So save your…read moremoney by taking my word and learning from my experience. The service was awful from the very first phone call to the last phone call. Nearly every employee I encountered was unprofessional, unfriendly, and incompetent. So what can you expect... I purchased a home in Bossier City, LA, and before moving in I simply had Bobby Brannon Heating & AC accomplish the semi-annual service and install two float switches in the two HVAC drain pans. Simple, right? Not for Bobby Brannon Heating & AC. On their work call the service technician checked the Freon levels and then FORGOT to put the cap back on the valve. The Freon leaked out! Oh, and then they completely forgot to install the float switches. So I had to have them come out JUST to accomplish this simple task. Get this....they just sat the float switches on the rim of the drain pans without attaching them at all to anything. You could simply flick them onto the floor. Meaning if you had a leak, the drain pan would fill and the float switches would simply float out and onto the floor, while your house flooded. So, I had to have Bobby Brannon Heating & AC come out for a third time. What if I had not checked the float switches were installed and were installed correctly? How often do you recheck all of your contractors work? Do you know as much as your contractor to check their work? Should you have to check all their work? NO! So do not use Bobby Brannon Heating & AC. Customer service...none. They were not apologetic. They acted as if this redo was standard protocol for them. It was apparent I was troubling them to accomplish the job they were paid to do, and to have done right. So let's get back to their draining the Freon from my air conditioning system. In June I moved into the house to find that the air conditioning did not work correctly. I had to move into a house in 100+ deg of heat with 22,000lbs of boxes and furniture without air conditioning. Being that Bobby Brannon Heating & AC had just serviced the air conditioning system, I called them and asked them to check it out. They would not provide any advice over the phone and were eager to be paid for another service call and the cost of a system diagnostic. My sellers, as awesome as they were, bought me a home warranty plan. Not knowing if the problem was small or big, I felt protected with the home warranty. With Bobby Brannon Heating & AC's lack of willingness to help and the possibility that the entire air conditioning unit needed to be replaced, it now only made sense that I call my home warranty company. D & G air conditioning came out and within minutes discovered that BOBBY BRANNON HEATING & AC HAD LEFT THE FREON CAP OFF AND THE FREON LEAKED OUT. So, I paid my $75 service call to the home warranty company. I then visited Bobby Brannon Heating & AC's store to inform them of their third mistake, and ONLY ask for reimbursement of the $75 service call fee. They were not willing to listen to anything negative about their company and demanded proof. So, I drove home and back to the store with the invoice and the contact information for D & G air conditioning. Now the owner (I use 'owner' loosely...someone of leadership) was not there and no one else would listen to me or look at my documentation. So, I left a copy of the invoice and I waited for a call back from the owner. It never came. So, I kept calling their office and finally after weeks I got a hold of the owner. All he wanted to do was bad mouth the other air conditioning company (including profanity), call them liars and incompetent, and state that his company couldn't make a mistake and that I couldn't prove otherwise. This was a miserable experience that ended up costing me more money to pay for their mistakes. I do not recommend this company. They need to overhaul their company's attitude, customer service, and quality. Aaron

Middle of summer and no AC. Daniel from Ability was out within 24 hrs of our call. He was here for…read more30 minutes, diagnosed our issue as ants mucking up the contactor, cleaned them out, tested to see if we needed a new one (we didn't), gave his recommendations, treated the area with ant poison and was on his way. Super professional as always!

We LOVE this company. They are always so prompt and amazing. Today, Daniel came and he is such a…read moreprofessional gentlema!! He was the best of the best!!

I love how this company (used the shreveport branch) communicates with you. They sent me a picture…read moreof the technician. They sent me a live link so I could track their vehicle when coming to my house. Everything was explained very thoroughly to me. Everything was left clean. They used shoe covers while in my home. They installed a new electric water heater, located in my attic. I am extremely satisfied with their customer service, professionalism and technical skills.

Repaired outside water leak in April 2024 and leak is back. Called and was informed that they…read morewarranty for 1 year. Said they would come repair again. Told receptionist I don't think I can afford to pay to have the same leak repaired every 2 years. I think customers with leak issues are better served looking elsewhere for service.

Brooks is a con artist. They said our AC was covered under warranty but have no intention of…read morehonoring the warranty. On the phone they said it would be $49; however, after which they charged $95- the guy who came out literally just drew a line through it and charged more for NO WORK they claim there was nothing wrong. Besides the price flip for no work and after the fact without being informed I now have to call a REAL Air conditioning company to have it fixed because it is definitely not working. They are scammers DO NOT USE THEM!!

OverviewReviewsServicesPhotosAbout Reviews from the web…read moreAngie's List 4.6/5 20 reviews Facebook 5/5 19 votes Google review summary 4.2 (36) Google reviews All value 10 unit 6 call 5 house 5 +6 Sort by Most relevant Newest Highest Lowest Dan Wilcox Dan Wilcox Local Guide·15 reviews·18 photos 9 minutes agoNEW Horrible service. Should be reported on Ripoff.com. Cohearse customers into getting a maintenance plan to get discounts on services and or parts and is totally misleading. The techs we had come out are not well qualified to handle repairs, testing, or even talk with folks correctly. I gave them 289.00 for a contract and have gotten nothing out of it. My wife and I feel like we should report to BBB. But posting in places like this and telling everyone to steer away is more effective. Recently we had a leak on outside coil, they never offered to repair only wanted to replace. The price to replace was outrageous. I called another HVAC company, the coil was easily repaired and all is running efficiently. I wasted so much money with this company. Now since this review has been posted here and on other formats, they have been calling. Excuses are not results and I don't need to hear any of those. If they want the complaint rectified, send out an apology letter with a refund of the cost of the service contract. You had is over a chopping block with the irresponsible service and responses to our issue. Now that the public can read our concerns we have the sword. In this day and age of no loyalty, laziness and price gouging Brooks should needs to be aware, they have lost a customer for life. You have our address your welcome to send the refund to that.

Excellent service all the way around! Service Employees know what they are doing. Great HVAC…read moreservice company!

Moore's A/C & Heating Inc. lacks transparency. My AC unit went out. After getting a repair quote…read morefrom one contractor, I asked Moore's for a quote to replace an evaporator coil. They said they could send someone out to look at the issue and I agreed. Moore's never told me that they'd charge me to have the technician come out and what the rate would have been. It was $160 for the technician to IMOverify what I already knew in 20 minutes. When I pressed the owner about not telling me up front, he told me it's his practice not to mention service call charges and labor charges unless the client asks and that I should have expected to pay. That's bananas, imo. We agreed on $100, and I went with another contractor who told me everything upfront without games.,

I called David, owner, DVS Electrical Services as a last minute electrical need had arisen and…read moreneeded repair asap due to ice storm and arctic weather coming in. He contacted me right away. We discussed issue and he said he could be out within next three hours. He and his assistant arrived after texting they were on the way. David extremely polite and respectful of me and my home. He look at area of concern. Stated two options and pros/cons of both. When plan was settled on, it took him less than 20 minutes to repair. It was extremely reasonable in cost. A matter of fact, my husband and I had been reluctant to have done sooner due to costs concerns. We will definitely be having DVS Electrical to come back to complete other electrical needs. Thank you David!!

We had Ark-La-Tex come out and cover our back patio and concrete counter tops on our outdoor…read moreKitchen area. We are excited to see how everything has turned out. They have been great to work with, very helpful with picking out colors and working with us. Not everything has been without problems. We had issues to start with and what speaks more to me about a company is how they handle issues like that. Ark-La-Tex has stayed with us and made sure everything was fixed to our satisfaction. I have been happy with everything they have done and have been impressed with there costumer service. I would 100% recommend them for your project.

had to have my garage door replaced and from the person who came out to measure, to help me find…read morethe right garage door, from ordering and install, service was excellent. Had no issue with install, communication. And my new garage door is beautiful. Would definitely recommend. Prices were cheaper than other quotes I had gotten with a much better product. Can't recommend enough