Asked them to only clean the high traffic areas in one room. The fellow on the phone was all promise about stain removal and saying the carpet - a high end burber just needed a bit of elbow grease. The fellow doing the work showed up on time, spent a total of almost 10 minutes doing paper work and accepting payment. He spent less than 15 minutes cleaning the carpet and didn't once make an attempt to clean any stains or dirt of the high traffic areas, In fact he cleaned the entire area he could see - in less than 15 minutes. When asked if the carpet was as clean as it was going to get he was exceedingly sarcastic - I was shocked at his verbal response and when I explained my questions he just got verbally abusive, although prior to leaving he did apologize. Their guarantee says they will redo the carpet if you are not 100% satisfied. A request was made for them to redo the carpet but it has been almost 3 weeks and they have not shown up. It was the first time we had used this firm and it will be the last.
On the plus side they were on time.
On the minus side the operator was sarcastic and did a very poor job.
I would give them 0 stars if that was a choice. read more